“I felt communication wasn't great. I had submitted an online request for update regarding my purchase and didn't receive any reply. Game arrived months after original order.”
“Web site stated 6 days for delivery, now 11 days later and still waiting. This was a birthday present and was not here in time for the birthday. Postage is slow and web site was far from accurate. Poor performance.”
“I placed my order which was meant to be for a birthday gift. 3 weeks later the item never arrived, turns out it was never shipped.
Although the lady at the online store organised it to be resent express post to me which was good.”
“Very disappointed to receive item badly marked. It is for birthday gift & it was embarrassing to give this gift to my friend in the state we received it.”
“My game arrived in good condition however the advertised delivery time did not meet my expectations. Dispatch did not occur in 2 days as advertised, instead it was more like 7 days which unfortunately in my case meant a very late birthday present.”
“Ordeted on 17th April and parcel just arrived today 17 days
Cheeked tracking order with Australia Post said parcel had gone to WA
Had given up but got a message 2days ago to say it was arriving Monday or Tuesday so pleased it finally arrived”
“When I asked about delivery timing I was given incorrect dates. I had to follow up twice to find out when my delivery was coming. Then confusingly I was emailed a delivery alert from BIG W!
Basically I could not trust the delivery information I was given by GP. I didn’t mind that it was running late - I just needed to know it was running late and that an accurate delivery time could not be provided.”
“Purchased a Mahjong set which I asked for in a mahogany case and was sent a carbon fiber case. No communication at all to discuss the option you just made it without my authority. I specifically wanted a mahogany case. Very disappointing.”
“Haven’t received items yet so can’t really review... but been almost 3 weeks and no tracking info except “dispatched” (no day or time). Keen for an update!!”
Hi Ash,
Just checked your tracking and notes parcel is in New Zealand, and out for delivery! Transit Times from Australia to NZ are under pressure during this busy period at the moment. Please feel free to email us with any further queries
