Hamilton Gas Products Reviews

Name: Hamilton Gas Products
Rating: 4.85

4.9 Rating 8,147 Reviews

97 %

of reviewers recommend Hamilton Gas Products

4.9

Based on 8,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hamilton Gas Products:

We are one of the United Kingdom & Ireland's leading suppliers of gas fittings and gas equipment and have been trading for 50 years. We have a wide range of LPG and natural gas products and appliances available to retailers and the gas/plumbing and heating trade.

Visit Website

Phone:

02891461111

Email:

alastair@gasproducts.co.uk

Location:

7, Balloo Crescent, Bangor
BT19 7WP

Hamilton Gas Products 5 star review on 19th April 2026

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great item!”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you had a great experience with Hamilton Gas Products. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“I bought a Sievert torch set which was significantly cheaper than from a popular jewellery craft supplies website. Hamilton's kit included a regulator (vs stop-off valve and twice as much hose. Hamilton's burner (8842 8mm needlepoint burner (0.25kw?) and corresponding 3501 neck tube were the same specification as the jewellery supplier's "professional" vs "beginner's kit". To take advantage of the free delivery of order over a certain value I decided to add to my order 2 additional burners & corresponding neck tube 3511. (I haven't used my purchase at time of writing to confirm comparative performance of burners but selected them on the following rationale): burner 3939 17mm "pin point" due to its output at 0.9kw vs the 8mm's 0.25kw suggesting extra "oomph". I have scrap copper hot water cylinders and pipe which I want to experiment with for jewellery and larger sculputal pieces. A reviewer had said they found it "powerful but precise" and someone had mentioned using it on a model boiler (I presumed for a train maybe). The same neck tube works with burner 3941 - 22mm with significantly higher output at 3.1kw which Hamilton's descripation said could handle up to 40mm dia pipes. I called Hamilton's a couple of times incl to double check that my planned additional burners would both work with the one additional neck tube. Their website information was correct and helpful, telephone staff helpful, and when the £5 discount for newcomers failed to apply at checkout they told me to email and the refund was quickly paid to my bank account. Excellent. Here's hoping the kit works as I've anticipated when I finally get a chance to try it on Xmas jewellery presents!! (ironic when I paid £2 for 2 day delivery!)”

Helpful Report

Posted 5 months ago

Thank you for your detailed feedback. We’re glad you found our information helpful and that you had a positive experience with our service and delivery. Best of luck with your jewellery projects and enjoy trying out the kit. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“We ordered this gas fire for our home it looks good and keeps our home warm”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad the gas fire looks good and keeps your home warm. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“I love the purchase, i have the smaller double unit, they're great. so what would make it better for me. I use it with the LPG Quicksafe system, it would be great if i could puchase items like this ready to go straight into service. If the option to have had it supplied with a the quicksafew fitting on a swaged hose.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad you love the smaller double unit. Your suggestion about ready-to-go items with QuickSafe fittings is noted, and we’ll take it into account for future offerings. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“The service was quick and the product was just what I wanted”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad the service was quick and the product was exactly what you wanted. We appreciate your support. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Excellent for mrine compatible gas products.”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you had a great experience with our products. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Hi the fire that I purchased is ok apart from cabinet door does not stay shut which looking at the reviews is a common issue with the fire which it seems you have failed to rectify yourselves so I have had to modify it with a much stronger magnet which a customer should not have to do apart from that the fire works well Terry”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Sorry to hear about the cabinet door not staying shut and that you had to modify it. If you have any further issues, please send pictures to help@gasproducts.co.uk, and we can reply from there and help resolve them. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Bought gas fire. Was. A lot cheaper here. So thought I try it was delivered quick. Got it out wld not lite. I did follow instructions try it again. All I could smell is gas. So contacted. Hamilton gas. They told me to see if this bolt or nut was lose. When do u buy things and have to fix. ? So I arrange to send it bck. So went bck. Now av just spoke to them asking if been sorted out they just sent msg bck takes up to 3 wks. So if u take some thing back to shop wld u wait 3 wks. No u wld not and then they saying charging me 15 quid for picking it up this firm is a joke. Having them ask me to repair it. When you buy some thing you exspect to work and when u send it bck not to wait 3 wks for it to b checked they had my money prob be about 4/5 wks.”

Helpful Report

Posted 5 months ago

Thank you for your feedback Michael, it is very important to us. We are sorry to hear that you had issues with your fire. We can see that you reported this to us on Monday, 24th November, and our Customer Service Team responded to you the same day, going through some troubleshooting with you. A collection was arranged to have the heater brought back to us for testing. Our advisor pointed out that if the heater was brought back and no fault was found, then the collection charge of £15 would be deducted from your refund, along with a 15% handling Charge, as the heater would not be classed as new and could not go back into stock. These fees are outlined in our Terms and Conditions on our website. The collection was arranged for Thursday, 27th November, and as we are based in Northern Ireland, we did not receive it back until Tuesday, 2nd December. Our in-house testing can take up to 3 weeks; however, it can be much quicker. Our Customer Service Team will be in touch with you with the testing results.

Posted 5 months ago

“An excellent company to do business with. Good prices and really prompt delivery.”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you had a positive experience with us, and that you found our prices competitive and delivery prompt. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Love the heater looks really good. But the Top of the heater,8 covering controls doesn't fit properly and will not close flat with body of heater.”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. Sorry to hear that you're experiencing an issue with the top of the heater. Could you please send pictures to highlight this issue to help@gasproducts.co.uk? Our customer service team will respond from there and assist in resolving the matter for you. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Product arrived on time”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad your product arrived on time and you had a positive experience. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Great service and speedy delivery. Product all installed with no issues.”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you had great service, speedy delivery, and a smooth installation. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Really helpful customer service identifying what I needed from stock and prompt delivery.”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad our team could help identify what you needed from stock and that your delivery was prompt. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Called to ask for their advice on the heater, very helpful staff. I can recommend them. Thanks”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad our staff were helpful and that you’d recommend us. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Quick delivery”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad your quick delivery met your needs. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Fantastic service easy purchase and quick delivery Would highly recommend”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you had a fantastic experience with easy purchase and quick delivery. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Gaslow bottle and filler best price and fast Delivery”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you found the Gaslow bottle and filler at a great price and that your delivery was fast. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Heater arrived and I found a small issue with the heat control knob. I sent pictures in and immediately had a response stating this was faulty and a replacement would be sent out. This all happened in less than a week from placing order. New heater arrived and all ok, it gives off amazing heat and also looks great. Many thanks for great customer service and being kept updated. NJ”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad we could resolve the issue quickly, that the replacement arrived promptly, and that the heater is performing well. We’re here if you need anything else. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“easy to order and delivered on time”

Helpful Report

Posted 5 months ago

Thank you for your kind words. We’re glad you found it easy to order and that your delivery was on time. Kind regards, Team Hamilton Gas Products

Posted 5 months ago

“Great company to deal with; I had a pre-purchase technical query which was quickly responded to and my subsequent order was promptly dispatched!”

Helpful Report

Posted 6 months ago

Thank you for your kind words, Marc! We’re glad to hear your pre-purchase technical query was answered quickly and your order was promptly dispatched. Kind regards, Team Hamilton Gas Products

Posted 6 months ago

Hamilton Gas Products is rated 4.9 based on 8,147 reviews