BG Insurance Reviews

Name: BG Insurance
Rating: 4.23

4.2 Rating 791 Reviews

84 %

of reviewers recommend BG Insurance

Company Reviews

Questions

Metrics

4.2

Based on 791 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had insurance policy for one year and will not be renewing regardless of price. Problems with several things - Breakdown took too long to arrive that I found someone local to fix the problem as didn't have several hours to wait. Moved address near end of policy so stung with £60 charge for 40 days cover. When I complained I was assured I would receive a favourable renewal quote - nearly double the average policy quotes from most other insurers does not indicate valued customer service to me! Added to these problems the company uses 0844 numbers which means to contact them regarding anything at all (including if I wanted to pay the ridiculous renewal premium) it costs a reasonable amount of money. I cannot verify for definite but have to agree with a previous review that in the last year I have received a vast number of cold calls since taking a policy through BG Insurance. My advice is avoid this company unless you enjoy bad service and talking to telesales personnel.”

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Posted 8 years ago

“Gave out my mobile number to several accident claims marketing companies or these companies acquired and gained access to my mobile number. Im receiving several annoying calls each day. Would never insure my car again with this company BG!”

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Posted 8 years ago

“Not impressed Txt102”

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Posted 8 years ago

“Haven't received any insurance documents as yet bit disappointed with the customer service.”

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Posted 8 years ago

“Very poor service, doscuments sent not received, no response to emails although acknowlegements sent. Wouldn't recommend or use again”

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Posted 8 years ago

“I have no idea how this company gets a decent rating. I have had nothing but trouble with this company, they never follow through with their promises, they constantly request information and forms over and above anything I have been asked for before, they never return any calls when they promise to and dont give you any confidence that they know what their doing. Please take my advice, don't use this company.”

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Posted 8 years ago

Thank you for taking the time to leave a review. We have tried to contact you directly to discuss the matter but have not yet had a response. Your feedback is greatly appreciated as we are committed to continually developing and improving our services. In response to taking copies of all your various documentation, this is primarily to ensure we have the most up to date details to maintain your policy cover in the event of a claim. Unlike most insurers we request this information up front in order to ensure we are providing you with the correct cover, so that if you need to make a claim there aren't any nasty surprises that you're not covered for. This also helps us to give you the most competitive premium based on the facts provided in the documentation you supply. Moving forward we are hoping to use MYLicence which links in with the DVLA. This service will eliminate the need to keep updating your details, making your renewal process even easier in future. Please feel free to contact the Business Development Team if you have any further queries. Kind Regards, Tiffiny Business Development Assistant

Posted 8 years ago

“Got renewal and got a heaped quote online was same company and did not match my quote manager gave me excuses why he coins not match kept changing his mind about quote saying this and that not professional at all would about all cost not worth the hassle highly would not recommend at all”

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Posted 9 years ago

“Don't go anywhere near them. They are not a trustworthy insurance provider. We took out a car insurance with BG on 21st February 15, they are not the cheapest but chose them because of all the good reviews on this pages but missed out the bad one on google reviews , it took them 5 days to send me all related docs by email. It took 19 days for them to send an email asking for required documents and almost two months later they called and wrote, demanding more payment as they said the documents are not met their requirements. They did not called back as they said they would, they ignored my complaint email and all they care about is sending letter demand for payment and threat to cancel the policy. If they behave like this within the initial 14 days, I would have chance to cancel the policy with them without second thought but now I have no choice but fight back – stressful. Avoid them if you can!!!!”

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Posted 9 years ago

We are really sorry to hear that you have had cause to complain. I would like to take this opportunity to investigate the issues you have experienced. In order to do this I kindly ask that you would contact the office directly asking for myself providing your full name, address and vehicle registration . Kind regards Thomas Tear

Posted 9 years ago

“Absolutely awful customer service! After purchasing the policy via Go Compare we received calls, emails and letters from BG requesting documents that we had already sent. It took 4 months to get Certificate of Insurance and Policy documents through after numerous phone calls and emails. Wouldn't recommend this company to anyone.”

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(Van Insurance) - Posted 9 years ago

“was the worst insurance company ive ever been with,never gave me the right documents the reg was right on the documents but they put the wrong reg down on the system so i got pulled over and i had to go court for no insurance they tryed giving me 6points for no insurance and £700 fine,i struggled getting the right documents from bg after this so i could prove i was insured,but the court finally threw it out,i would defo not recoment them for anyone and im taking bg insurance court when my solicitors get all the information they need.”

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(Car Insurance) - Posted 9 years ago

I am sorry that you have had cause to complain about the service which you received. Unfortunately from your complaint we are unable to identify you so I would be grateful if you could be so kind as to contact me personally so that I may review your complaint, and hopefully resolve this matter for you. Yours sincerely Samantha McGregor

Posted 9 years ago

With reference to the above, we have responded previously, and would like the opportunity to resolve this matter and as such would ask if you could contact me directly in order that I may review and revert. Yours sincerely Samantha McGregor

Posted 9 years ago

Dear Duane Further to my previous 2 messages, I note that we have not received a response or any further contact from you in order that we may try and resolve this matter. Therefore as we have been unable to locate your policy based on the information given on this site, and we have no open complaints of a similar nature we will be closing our file. However should you wish to discuss this matter further then please do not hesitate to contact me. Yours sincerely Samantha McGregor

Posted 9 years ago

BG Insurance is rated 4.2 based on 791 reviews