“Barry Grainger- Worst experience ever! Not happy with current price(due to motoring conviction) and asked for a new quote (as its been over 5 years now), was told new policy would be more expensive without conviction??
Just ran a quote on your website now.. turns out its cheaper on your own website.
Tried to complain a little while back was told to email a supervisor as verbal complaints do not get logged. (Very concerning as it goes against FCA guidelines, how many more complaints have not been correctly logged and reported over the last few years?). Took a letter from financial ombudsman for your company to ring me back and acknowledge a complaint. Has an adequate complaints procedure been implemented yet and all staff trained on it? Are all 6 consumer outcomes being followed? (Especially 5 and 6).
P.S you may want to test the product knowledge of all staff as well (I wont get into detail at the moment)
I have a very long list of required guidelines and procedures that aren't currently being followed but lets not get into that bottom line is that i feel very unhappy about this whole experience and am waiting for a reasonable outcome.”
“Haven't had to make a claim through them but I got a cheap quote from them earlier this year. What a pain. They want copies of both driving licence parts for every named driver both sidesas well as proof of no claims. I did all this then had a letter asking for the code so that could view the licence details online then another letter asking for proof of no claims 3 times in total. Then another letter asking why I hadn't declared some expired penalty points then they increased my premium by 150 because of these points from June 2011 so I cancelled. I hadn't tried to hide them I use the same details on confused every year so they are all declared at the time of every renewal. Never again. Snotty emails received aswell and 1 recorded letter that I left at the sorting office. Not easy to deal with at the start so imagine if you need to claim.”
“Absolute disgrace of a company... 2 years running....
This time:
2 x vehicles, exact same in ever way.
3 x Drivers same as all previous years
2 x very different quotes and unable to explain why. The risk is the exact same on each vehicle, yet the quotes are £100 apart.
Terrible company”
“Have had insurance policy for one year and will not be renewing regardless of price. Problems with several things - Breakdown took too long to arrive that I found someone local to fix the problem as didn't have several hours to wait. Moved address near end of policy so stung with £60 charge for 40 days cover. When I complained I was assured I would receive a favourable renewal quote - nearly double the average policy quotes from most other insurers does not indicate valued customer service to me! Added to these problems the company uses 0844 numbers which means to contact them regarding anything at all (including if I wanted to pay the ridiculous renewal premium) it costs a reasonable amount of money. I cannot verify for definite but have to agree with a previous review that in the last year I have received a vast number of cold calls since taking a policy through BG Insurance. My advice is avoid this company unless you enjoy bad service and talking to telesales personnel.”
“Gave out my mobile number to several accident claims marketing companies or these companies acquired and gained access to my mobile number. Im receiving several annoying calls each day. Would never insure my car again with this company BG!”
“I have no idea how this company gets a decent rating. I have had nothing but trouble with this company, they never follow through with their promises, they constantly request information and forms over and above anything I have been asked for before, they never return any calls when they promise to and dont give you any confidence that they know what their doing. Please take my advice, don't use this company.”
Thank you for taking the time to leave a review. We have tried to contact you directly to discuss the matter but have not yet had a response.
Your feedback is greatly appreciated as we are committed to continually developing and improving our services.
In response to taking copies of all your various documentation, this is primarily to ensure we have the most up to date details to maintain your policy cover in the event of a claim. Unlike most insurers we request this information up front in order to ensure we are providing you with the correct cover, so that if you need to make a claim there aren't any nasty surprises that you're not covered for.
This also helps us to give you the most competitive premium based on the facts provided in the documentation you supply. Moving forward we are hoping to use MYLicence which links in with the DVLA. This service will eliminate the need to keep updating your details, making your renewal process even easier in future.
Please feel free to contact the Business Development Team if you have any further queries. Kind Regards,
Tiffiny
Business Development Assistant
“Got renewal and got a heaped quote online was same company and did not match my quote manager gave me excuses why he coins not match kept changing his mind about quote saying this and that not professional at all would about all cost not worth the hassle highly would not recommend at all”
“Don't go anywhere near them. They are not a trustworthy insurance provider.
We took out a car insurance with BG on 21st February 15, they are not the cheapest but chose them because of all the good reviews on this pages but missed out the bad one on google reviews , it took them 5 days to send me all related docs by email. It took 19 days for them to send an email asking for required documents and almost two months later they called and wrote, demanding more payment as they said the documents are not met their requirements. They did not called back as they said they would, they ignored my complaint email and all they care about is sending letter demand for payment and threat to cancel the policy. If they behave like this within the initial 14 days, I would have chance to cancel the policy with them without second thought but now I have no choice but fight back – stressful. Avoid them if you can!!!!”
We are really sorry to hear that you have had cause to complain. I would like to take this opportunity to investigate the issues you have experienced. In order to do this I kindly ask that you would contact the office directly asking for myself providing your full name, address and vehicle registration . Kind regards Thomas Tear
“Absolutely awful customer service! After purchasing the policy via Go Compare we received calls, emails and letters from BG requesting documents that we had already sent. It took 4 months to get Certificate of Insurance and Policy documents through after numerous phone calls and emails. Wouldn't recommend this company to anyone.”
“was the worst insurance company ive ever been with,never gave me the right documents the reg was right on the documents but they put the wrong reg down on the system so i got pulled over and i had to go court for no insurance they tryed giving me 6points for no insurance and £700 fine,i struggled getting the right documents from bg after this so i could prove i was insured,but the court finally threw it out,i would defo not recoment them for anyone and im taking bg insurance court when my solicitors get all the information they need.”
I am sorry that you have had cause to complain about the service which you received. Unfortunately from your complaint we are unable to identify you so I would be grateful if you could be so kind as to contact me personally so that I may review your complaint, and hopefully resolve this matter for you.
Yours sincerely
Samantha McGregor
Posted 11 years ago
With reference to the above, we have responded previously, and would like the opportunity to resolve this matter and as such would ask if you could contact me directly in order that I may review and revert. Yours sincerely Samantha McGregor
Posted 11 years ago
Dear Duane
Further to my previous 2 messages, I note that we have not received a response or any further contact from you in order that we may try and resolve this matter. Therefore as we have been unable to locate your policy based on the information given on this site, and we have no open complaints of a similar nature we will be closing our file. However should you wish to discuss this matter further then please do not hesitate to contact me.
Yours sincerely
Samantha McGregor
