Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

BG Insurance Reviews

4.2 Rating 791 Reviews

84 %

of reviewers recommend BG Insurance

Company Reviews

4.2

Based on 791 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read BG Insurance Reviews

Write Your review

Tell us how BG Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“COWBOYS! their entire business model is to appear cheap and affordable, but their policies are littered with hidden charges and traps to get more money out of you, if like me, you eventually give up and cancel, they hit you with more charges and scam you in the refund. Anyone giving these guys more than 1 star just haven't been hit with additional charges YET! ***3 weeks after cancelling, I'm still waiting on a refund from them. Do not purchase insurance from these guys. spend the extra £10 and go with a reputable insurance company instead of these cowboys. I promise it will be cheaper in the long run.”

Posted 5 years ago

“They use a solicitors no win no fee ,who ask for all bank accounts including joint and all credit card details ,just to get a hire car on a none fault accident,they dont cover you the solicitors do the work,you only find out how bad they are when you report an accident to them then they pass you off to a no win no fee solicitors. Disgraceful”

Posted 5 years ago

“Shocking customer service threatening cancellation letters sent to me when the problem was caused by you. I will not be back next year.”

Posted 5 years ago

“This company penalises drives for non fault claims, if you have 5 non fault claims they’ll refuse you insurance. Beware of this company! Disgusting service!”

Posted 5 years ago

“Been with BG for over 3 years and after every renewal there is always an issue as they simply don't read their emails or update any information. Odd thing is that there is always a cost involved to update data/information that they asked for but ever updated their system with. After just 5 days of renewal called to say I have not disclosed info which was given every time for the last three renewals. Time to cancelled and move to a bigger supplier. Avoid BG at all cost will be cheaper and less stressful.”

Posted 5 years ago

“Bad experience since i took out a car policy, just kept receiving emails or letters to say some information was missing and needed updating, at a cost. Receiving the last email over the weekend to say that i needed to emend my middle initial on the policy, at a admin cost as normal. Strange thing, i do not have a middle name so very hard to do. If i don't change the policy to reflect the middle name i do not have my policy may be cancelled. Avoid this insurance broker.”

Posted 5 years ago

“from the moment i got the premium i have hadnothing but problems ... was never sent a link to this One Hub thing you use to communicate with your customers as you presume everyone has constant access to emails ets.. this is not so and jus because they applied online does not mean they can communicate online at all times. your advisors do not note records and also make presumptions without questioning. I will be making an official complaint on the issues but your eatablishment does not give customer service but despicable service”

Posted 5 years ago

“We renewed our car insurance through bg insurance and all was fine with the price & cover. We received a call 3 days after taking out the policy and advised that changes had to be made as details were incorrect, all fine when we took out the insurance. After completing the forms online, i printed off a copy for my reference. Then the costs started to be added because some information was incorrect and told that we needed to pay the extra's or the policy would be cancelled. I informed the gentleman on the phone that the information i submitted was correct, so how can you then inform me it is incorrect. A money making scheme by an insurance company using bully boy tactics to make more money out of a customer. Will never deal with this company again and i would strongly advise staying clear of BG Insurance.”

Posted 5 years ago

“quick at taking money of you very slow at retuning it and you honestly wonder why people do not have insurance, WOULD NOT WISH THIS COMPANY ON MY WORST ENEMY.”

Posted 6 years ago

“Didn't send out relevant forms until 12 days after I reported accident, and then only after I asked why they hadn't been in contact. They then said they didn't receive the forms I sent back on three occasions, despite me sending them by post and email. As a result my car sat at the repairers for 8 weeks waiting for authorisation to do the work despite the work only taking 8 days once authorisation was finally granted. Was never able to talk direct to my claims handler and never received any replies to emails. Very poor.”

Posted 6 years ago

“biggest shower of cowboys in existence, do not touch this company with a barge pole”

Posted 6 years ago

“Failure to provide me with my proof of no claim”

Posted 6 years ago

“Ripped off”

Posted 6 years ago

“Took out online policy with BG grainger. After i'd paid my initial deposit to cover my van, received an email to say can you call us to 'validate' insurance. I phoned and straight away was given the sales team who after checking the validation for my van then said the insurance was £180 more. I said to the sales guy 'i knew you were going to add more to my quote' to which he said its not me its the company! Avoid this company at all costs.”

Posted 6 years ago

“The worst customer service ever and to top it all this company does not even have complains department. I was insured with for a year and went with a cheaper and more reliable insurance company who actually cares about their customers. its been two weeks and i have still not received my proof of NCD from them. And they say that cant get in touch with the insurance company they insured me with. I paid up front for the policy. I would never reccommend this company to anyone. A BIG NO !!!”

Posted 6 years ago

“Worst insurance company ever. Cancelled policy without even informing me. Avoid like the plague. If you want insurance go to a reputable company than these rip off merchants”

Posted 6 years ago

“The worst company to insure with keep yourself away from this people”

Posted 6 years ago

“Terrible customer service. Received threatening phone call about cancelling our insurance because we hadn't sent them some information that hadn't been requested in the first place. Tried to add an additional driver and after paying the exorbitant fee had exactly the same thing happen again. They're also completely incapable of communicating by email. Won't be using them again.”

Posted 6 years ago

“Unable to contact by phone, repeatedly sent information they insisted on by fax, e-mail and by post and they still kept asking for information. They never replied to any e-mails except the automated response. Don't use them. If you have a claim you will never be able to contact them.”

Posted 6 years ago

“They are financial rapists, I insured a car back in May 2017, paid for insurance, I then went to collect car,which unfortunately was not acceptable, due to state of car, I did not remove from dealership i contacted the insurance company to advise and to hold on to the deposit as I was looking for another car, unfortunately I have still not found the perfect car, I requested a refund and still chasing to date, I would not recommend this company to anyone, shop around and go elsewhere, I am in the process of taking legal action against this company, as I am still waiting for my refund I thought they were a reputable company, which clearly is not the case.”

Posted 6 years ago

«
1
2
3
4
»

BG Insurance is rated 4.2 based on 791 reviews