“First time I've dealt with this company and very happy with them. Premium was good and very competitive. Customer service was good and again helpful. A good service all round. Very happy.”
“It's a scam, they rip you off. Charged my with a £300 fee without telling me and when I complained and left them when my insurance expired they refused to give out my NCD letter for the bonus I earned fair and square. I paid my policy off and never missed a payment. They told me about this fee days before the renewal to make sure I will stay with them and don't change providers. Dishonest, arrogant people with the worst customer service I have ever seen. Avoid them at any price.”
“Scammed me, took payments without providing any service refuse to provide contacts or complaint procedures, trying to make contact they circle you in a call centre and then remove your no claims if you instruct bank to block them. few other threats were made remains to be seen as this only happened the week before last.”
“I took out a policy and noticed their corresponding emails went straight into my spam immediately. This was lucky that I noticed as what happened later could have had serious repercussions.
The email I received required documents from myself such as proof of No Claims Bonus. I replied back this customer service representative the following day with documents, which I had another email a week later from another member of staff stating they still hadn't received them. They had clearly lost them so I sent them again and expressed my confusion.
I recently had a phone call requesting the documents. This phone call was pretty brief, but the lady just give me another email address to send them to, and that was the end of the call. Nothing more said. When I returned from work a few hours later, I send the documents again.
To my shock there is an email in spam from earlier that day stating they had CANCELLED my policy. Let me remind you that THEY LOST THE DOCUMENTS and there was no warning over during the phone call at all.
Luckily I checked my spam inbox again as I wouldn't have been insured due to no error of my own. I called them and the representative had no clue of the severity of the issue.
I have since paid more for another policy and still awaiting a refund from these thieves.”
“Just bought insurance through them and they came back with issues of NCD and want to increase my premium by another £60. On their own site, a new premium quoted same. Also, they want to charge £55 for cancellation with the first 14 days which they call it as cooling off period in the name of admin fee. insurance companies should be regulated further so that they stop ripping off customers.”
“Don’t use. Poor choice of underwriters. Car was stolen, 2 years and Tansar still haven’t paid out. Absolutely appalling customer. Now with the financial ombudsman”
“I have used them for some time, primarily for house insurance. The renewal quotes have always been competitive and they have been helpful when I have phoned them.”
“I insured a self converted campervan,...Which the compare site looked favorable.
I have 10 years minimum NCD,..And they asked, Yea but experiance of driving a Motorhome ,...Told them I had caravans,. in the past ...Nothing!!
I have driven and licenced to drive Double Decker buses..and coaches!!
I have the Advanced Driving Certificate!! ,.....But No,...Did not listen
Just increased my premium..
Pathetic,....Would not know a safe driver if hit them in the face.”
“Over many years I have found B.G helpful and excellent on sending out reminders which is appreciated in our busy lives in this modern world and if they can reduce your cost they let you know by moving you to another policy.
And they are usually competitive in the first place!”
“They are con men. They take your money and then concoct a reason to cancel so they can collect the admin fees. not to be trusted. I got a letter today saying they were cancelling because they didn't have my licence check code, annual mileage and reason for a previous policy cancellation (change of job because I work for agencies and go where they send me). All three were provided at the point of sale and repeated the weekend before last when they said they didn't have them. You don't have to be a genius to work out that they'd never have offered me the policy without this data in the first place. Don't trust them.”
