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Carrot Insurance Reviews

3.8 Rating 3,599 Reviews
71 %
of reviewers recommend Carrot Insurance
3.8
Based on 3,599 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Within 5 Days
Documents Delivered On-time
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Carrot Insurance Reviews
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Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous
Anonymous  // 01/01/2019
Every one was really polite on the phone when I was setting up my insurance with carrot, they where friendly and very helpful.
Helpful Report
Posted 8 years ago
I am not entirely impressed with the conditions set by Carrot. Although Carrot claim there is no curfew, there may as well be. For driving after 11pm, they will score you *-10* for usage. The amount of money you are due to get back is reduced considerably and your rating goes down to 6, and it takes plentiful journey to get back up. This is not made clear before you sign the contract and had it been, then i'd have chosen a policy with someone else. What if i worked night shifts? What if i went to the gym after 11pm? What if I had to go out after 11pm on a daily basis? It's just ridiculous. It's a basically a curfew. Ingenie don't do this to you. On a slightly more positive note, the app is good.
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Posted 8 years ago
Carrot is quite a good insurance company, only downfall I would say is the customer service is quite bad when I rang about my policy I got through to a woman who seemed very childish, while she was on the phone to me she was talking to other employees and laughing on. Not very proffessional if you ask me but I would suggest that be their only downfall.
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Posted 8 years ago
This company is well priced and their policy's is what made me choose them, for example the no curfews as with my work and lifestyle I am often driving a lot and night and very early in the morning, however when you down load their dashboard app showing you speed, smoothness, and usage you will find that usage is heavily based on what time you use your car. In my case I get 10/10 for speed 10/10 for smoothness but then -9.36/10 you get a average of 6.03 exactly, this was on a trip from Maidstone at 10.53pm till 11.40pm. usage does not get much better as one trip got an average of 8.24 when driven at 3.50pm-4.35pm with both speed and smoothness at full. Because of this I fill that they base their dashboard on poorly sourced information as surely they are implying they would like your journeys shorter causing speed to go up. In short they want you to drive like a 90 year old on journeys to the local post office (journeys for 15 mins) or not drive at all
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Posted 8 years ago
Although I am no longer with Carrot I'm giving five stars for only one reason and that reason is an advisor called Heather. Carrot should be honoured to have her in the team, Heather is amazing, she genuinely cares and truly understands each clients needs.
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Posted 8 years ago
I was able to gain money for good driving and good customer service when I contacted true carrot team.
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Posted 8 years ago
The fact i can earn rewards for good driving is a massive bonus! Its also cheeper car insurance than anywhere else i checked
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Posted 8 years ago
I could easily redeem the cash out the atm
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Posted 8 years ago
Great service. Cheap car insurance
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Posted 8 years ago
3x cheaper than quote from previous insurer
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Posted 8 years ago
Costs you a ridicious amount to change minor details, awful company avoid at all costs!
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Posted 8 years ago
Regarding my sons experience we are taking legal advice
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Posted 8 years ago
Easy policy to apply to, helpful staff with quick replies to all queries. Affordable price and great carrot card rewards!
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Posted 8 years ago
no problems, quick and easy, happy days
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Posted 8 years ago
every time I try to contact been put on hold for over 30 minuets every time, app wont accept my customer number, cant see how my mileage is or how my driving is. this is Important for a new driver like my self
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Posted 8 years ago
The company is well when it comes to pricing, was cheaper than anyone else and had fair conditions that needed to be met. As well as it all started out, the company does have its flaws. I shouldn't have to wait an hour to get a hold of carrot. The guy on the other side was extremely pleasant to talk to none the less but it was the waiting time that was a real struggle against when you live a busy lifestyle. The black box, while making it easier to see how to improve in terms of 'speed' and 'smoothness', the meter for 'usage' is an exception as it doesn't matter what time of day or if it's rush hour. That number always drags me down for something that is outwith my control. Other that these queries, the company has been welcoming and I haven't had anymore issues with them. I just with they could review the systems that they have in place to improve their overall appeal.
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Posted 8 years ago
I have really enjoyed my first few months with carrot, I enjoy the frequently given updates and texts alerts about my driving. I was very happy with the money given back when I changed my address and how the member of staff helped me with this and I was very happy with their service, overall carrot have been very good as an insurance company.
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Posted 8 years ago
Enjoying my first quarter reward, but finding it impossible to understand how to improve this even though I have watched the video. The smoothness and usage is impossible to understand to be honest.
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Posted 8 years ago
no problems, quick and easy, happy days
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Posted 8 years ago
Nice and easy setup, although the reward scheme I feel should be made clearer especially with it being one of Carrot's USP's. Happy with the service so far and cheaper and more rewarding then any other provider when researching.
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Posted 8 years ago
Carrot Insurance is rated 3.8 based on 3,599 reviews