Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price”

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Posted 6 years ago

Thanks for the review. We're glad that we were able to offer a competitive price.

Posted 5 years ago

“Good customer service and reasonable prices.”

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Posted 6 years ago

Thanks for leaving us a review Alex. We're glad that you have been happy with the price and the service we've provided.

Posted 5 years ago

“Good customer service and easy to use app”

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Posted 6 years ago

Thanks for the great review Ben, I’ll pass your kind words onto the team.

Posted 5 years ago

“The app is very easy to use and I am looking forward to earning more rewards for my driving. Great prices and the rewards are a good incentive to improve your driving!”

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Posted 6 years ago

Thanks for the great review. We're glad that you have been getting enjoying the rewards for your driving.

Posted 5 years ago

“The help desk and agents are always super helpful and efficient in their service! Very happy about how quickly my issues get solved!”

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Posted 6 years ago

Thanks for the great review Adnan, I’ll pass your kind words onto the team.

Posted 5 years ago

“The agents are carrot Insurance are very helpful and were able to answer my questions quickly.”

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Posted 6 years ago

Thanks for the great review Lauren. We're glad that you are happy with the live chat service.

Posted 5 years ago

“Bluetooth on phone”

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Posted 6 years ago

“Chatted online with Caitlin. She was helpful and answered all my queries. Good price 😀”

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Posted 6 years ago

“Great service received with my new policy. Easy to use service with uploading required documents to live chat and quick response when documents verified. Very happy with the service I have received to date.”

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Posted 6 years ago

“Any issues are resolved fast on the live chat, they polite and aways happy to help”

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Posted 6 years ago

“Brilliant so far live chat is good”

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Posted 6 years ago

“So easy doing live chat!”

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Posted 6 years ago

“Great service, online chat makes things much quicker and the online chat staff are so polite and don’t rush you they like to ask how your day has been etc. Great service with weekly rewards on black box insurance. 😁”

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Posted 6 years ago

“Price was the best on the market, I’m 4 months into my policy now and I’ve only had 1 issue where my phone would not connect to my car, but I emailed them and had it sorted within the 2 day’s they had promised.”

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Posted 6 years ago

“Brilliant price despite having points. The better driver app is great and you earn vouchers.”

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Posted 6 years ago

“Great customer service and very friendly.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“Online service very easy to use and helpful, reasonable price and great rewards”

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Posted 6 years ago

“Online services are very helpful and easy to use, great rewards and reasonable price”

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Posted 6 years ago

“Customer service are really helpful and easy to access, carrot are reasonably priced insurance for new drivers too.”

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Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews