Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Great prices and easy to deal with.”

Helpful Report

Posted 5 years ago

Hi Lottie. Thank you for leaving the great review.

Posted 5 years ago

“Online chat service has worked brilliantly for me, very efficient and easy.”

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Posted 5 years ago

Thank you for taking the time to leave us a great review Ben.

Posted 5 years ago

“They’ve been amazing! Was nervous about having a blackbox but they’ve been a dream! From installing the black box till now! Anything I need i just go on live chat & its gets sorted! Deffo renewing with them”

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Posted 5 years ago

Hi Ikraa. Thank you for the great review. I have passed your feedback over to the team.

Posted 5 years ago

“Cheap insurer for new drivers I would recommend, little annoying that they are hard to get hold or on the phone however all experiences over live chat with an actual person has been positive and love the fact you can earn rewards for green scores”

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Posted 5 years ago

Thank you for the great review Kara. We're glad that you have been earning treats for your great driving and that you have been happy with the service provided over live chat.

Posted 5 years ago

“Very good service at a cheap price. Quality insurance for first time drivers!”

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Posted 5 years ago

Thanks for the great review Leighton.

Posted 5 years ago

“Very good service at a very cheap price for first time drivers. Highly recommend them!”

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Posted 5 years ago

Thanks for the great review Leighton,

Posted 5 years ago

“Good price!”

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Posted 5 years ago

Hi Leah, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Very good service, cheapest insurance by a good mile at the time. It is a very easy website to use and to insurance/ quote your vehicle. Highly recommend.”

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Posted 5 years ago

Thanks for the great review Joel. We're glad you like our Live Chat service.

Posted 5 years ago

“They helped me on the chat”

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Posted 5 years ago

Hi Demi, thanks for leaving us a review. We're glad you found our live chat service helpful.

Posted 5 years ago

“Much cheaper than most insurance companies and have a great rewards scheme!”

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Posted 5 years ago

Thanks for the great review, We are glad you are enjoying the treats for your good driving.

Posted 5 years ago

“Great all round, great customer service and layout of website to keep track of driving score and a lot cheaper than majority of websites for young drivers.”

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Posted 5 years ago

Thanks for the great review James. We're glad that you are finding the website easy to use and have been keeping track of your scores.

Posted 5 years ago

“I’ve been insured with carrot a few times, great company very helpful! Would highly recommend”

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Posted 5 years ago

Hi Morgan. Thanks for the great review. We're glad that you have come back to us.

Posted 5 years ago

“Great live chat, even the virtual assistant answered the question I had about the better driver app and logged the issue to an adviser who then emailed me back the next to let me know what the actual issue was and that they had resolved it for me. Love that rewards are given for good driving and is good to be able to keep track of your own driving aswell”

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Posted 5 years ago

Thanks for the great review. We're glad that you have been happy with the Livechat service and that you have been ableto earn treats for your great driving.

Posted 5 years ago

“Great live chat service! Easy and simple to use. Love that you get rewards for good driving! I recommend this to all new drivers or anyone looking for new insurance. Happy with everything! Thank you x”

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Posted 5 years ago

Thank you for leaving such a great review Laura. we're glad that you have been happy with the livechat service and that you would recommend us.

Posted 5 years ago

“Very easy to order, used the live chat and my issue was resolved instantly. very good service, and the treats are great too”

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Posted 5 years ago

Thanks for the great review Benn, I’ll pass your kind words onto the team.

Posted 5 years ago

“Brilliant price and brilliant service when needed, answers all questions”

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Posted 5 years ago

Thanks for the great review, We're glad that you have been happy with the service on our Live chat.

Posted 5 years ago

“Having read some negative reviews of Carrot before insuring with them I was really hesitant but they offered the cheapest quote I could find! Was super easy to set up, no issues getting my black box fitted, have spoken to their customer service team a few times and all issues have been resolved within 5 minutes and if they aren’t then they have been fixed within the following day. Great company, I feel the scoring system on the box is really fair and not really had any negative thoughts so far.”

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Posted 5 years ago

Thanks for the great review Caitlin. We're glad that you have been happy with the service and that you have been happy with the scoring.

Posted 5 years ago

“Yes, I feel so happy with carrot insurance, best policy I’ve had in years, and so fast and efficient. Thank you Regards Roshida”

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Posted 5 years ago

Hi Roshida, thanks for the great review. We're glad you are happy with Carrot.

Posted 5 years ago

“Price is low”

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Posted 5 years ago

Thanks for leaving us a review

Posted 5 years ago

“Outstanding customer service! Always supportive and always there when questions need to be asked, replies are instant and ensure your questions are thoroughly responded to!”

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Posted 5 years ago

Thanks for the great review Roksana, I’ll pass your kind words onto the team.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews