Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful app never worked properly uses all your phone battery as has to be constantly on no phone no to ring Live chat takes ages and times out really quick then you have to start all over again”

Helpful Report

Posted 4 years ago

Hi, Thank you for review, please accept our apologies as you have had problems with the app and our live chat service. We would like to speak to you in regards to your concerns, if you can contact us on Live Chat you can arrange a call back with an agent who would be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Overall useful service, could do with a phone line if anything”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review we are glad you are happy with our service, please be aware you can request a call back from an agent on Live Chat who would be happy to help with any queries you should have. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“They say they don’t put curfews on but instead they penalise you for driving at certain times and make it next to impossible to earn what they call Carrot points, but aside from that they’re well priced in a very expensive market of first driver insurance”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review we do appreciate all customer feedback, we would like to speak to you in regards to your concerns. Please can you contact us via Live Chat at your earliest possible convenience? Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Customer service, although via online chat, is very responsive. Really happy with my first year of insurance and impressed to receive a competitive renewal quote. It's so nice to experience a company supporting customer loyalty.”

Helpful Report

Posted 4 years ago

Hey Bethany, Thank you so much for your review we are glad you are happy with our Live Chat service and that you have been happy on cover and have chosen to renew. Have a great day! - Many Thanks Chris @ Carrot.

Posted 4 years ago

“The price at the time was the cheapest I could find by quite a lot. However I dont like the fact I can't speak to someone on the phone and that I can only contact them via the live chat.”

Helpful Report

Posted 4 years ago

Hi Freya, thank you for your review, please be aware you can request a call back from Live Chat with an agent who would be happy to help. Have a great day! Many Thanks, Chris @ Carrot!

Posted 4 years ago

“Used live chat - quick to respond and very helpful.”

Helpful Report

Posted 4 years ago

Hi, thank you for your review, we are glad you are happy with our Live Chat service, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Really frustrating. I received 6 text in 1 day about excessive speed and a 7 day notification of cancelation. The Dashboard reads different!! I have had 1 negative week on 23rd March and then this crazy week..... also their own policy states there will be warnings given and it is only an issue over consecutive weeks. I contacted Carrot Via the Live Chat to be advised "I can put you through to the cancelation department so you can pay to keep your good history in tact" I have registered a complaint yesterday.”

Helpful Report

Posted 4 years ago

Hi Daniel - Thanks for feedback we are discussing this with you separately and in more detail as a complaint, we will be in contact shortly. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Not the best service”

Helpful Report

Posted 4 years ago

Hi thank you for your review and we do apologise as you are unhappy with our service, we would like to speak to you in regards to any concerns you may have. Please contact us on Live Chat where an agent will be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Basically if you buy this insurance. Don’t go short journeys (even to work) don’t go long journeys. Don’t drive early in the morning or later in the evening. If you want to go out once a day for more than twenty minutes this is the insurance for you......”

Helpful Report

Posted 4 years ago

Hi HP, Thank you for your review, we do appreciate all customer feedback, I can confirm our driving style scores are based on speed and smoothness as well as usage. We would like to speak to you in regards to your concerns, please contact us on Live Chat for more information and tips. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Verry good insurace”

Helpful Report

Posted 4 years ago

Hey Ovidiu, thank you very much for your review - Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Very slow process, can never get things sorted out tell the first time. Always issues with app. Never get all my treats.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review and we are sorry for the issues experienced. We would like to speak to you in regards to your concerns please contact us on Live Chat where an agent would be happy to help. You can also request a call back if this is more convenient for you. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“As soon as my details were passed to a customer advisor (agent) on the Live Chat, I found the communication was straight-forward, my questions were answered efficiently and I felt valued as a customer. The auto-questions beforehand were rather clunky and repetitive but I understand that's what keeps the insurance premiums lower!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We are always striving to be the best communicators here! I hope you have a wonderful day! Patric @ Carrot

Posted 4 years ago

“They treated me fairly and I got a great price for being a young male driver. Their price couldn't be beaten by even the comparison sitest. I've been with them now for 2 years and intend to always get a quote from them first.”

Helpful Report

Posted 4 years ago

Hey John, thank you so much for your review, we are glad you are happy with our prices, have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“After receiving text after text saying I need to log on to the app but I can't log on due to the app not letting me, so I try to contact you and can't get hold of anyone via email or phone. So I try the online chat waited half an hour and nobody dealt with me on there either.”

Helpful Report

Posted 4 years ago

Hi Reece, thank you for your review, we are sorry you have been experiencing issues with logging into the app, and getting in contact with an agent. We have tried to contact you in regards to your concerns and would really like to speak to you about these. Please be aware we are a digital first contact centre but you can request a call back from an agent on Live Chat who would be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Absolutely terrible customer service, can’t get through over the phone. Have you waiting for ages on the live chat which the staff aren’t very helpful on there either , the whole company is just a shambles to be honest. DO NOT RECOMMEND”

Helpful Report

Posted 4 years ago

Hi, thank you for your review we are sorry to hear you have been experiencing issues contacting us. We would like to speak to you regarding your concerns, we are a digital first contact centre but you can request a call back from Live Chat with an agent who would be happy to help. Have a great evening! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Very helpful and easy to communicate with.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, have a great evening! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Was on the phone to a member of staff named ryan, a really helpful person who got what I was saying and understood perfectly. A great company overall with the price and the service they provide.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for your review I will make sure this gets fed back to Ryan, we are glad you are happy with our price and our service. Have a great evening! Many Thanks - Chris @ Carrot

Posted 4 years ago

“Brilliant service! Always helpful and the best insurance provider I have had in my 2 years of driving! Love them !”

Helpful Report

Posted 4 years ago

Hi Mia, Thank you so much for your review, we are really glad you are happy with our service. have a great evening! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Friendly , co-operative , efficient and easy. These are all the things that carrot insurance ensures to make your experience with them the best. Every time I’ve had a problem arise , carrot insurance deals with it ASAP and to the highest level.”

Helpful Report

Posted 4 years ago

Hey David, thank you so much for your review, we are glad you are happy with our service. Have a great evening! many thanks - Chris @ Carrot.

Posted 4 years ago

“Amazing service”

Helpful Report

Posted 4 years ago

Hi, thank you very much for your review, have a great evening! Many Thanks - Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews