Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helps keep drives safe with the rating of driving and helps get insurance for lower”

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Posted 4 years ago

“Easy online chat access and so helpful ! Recommended”

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Posted 4 years ago

Hey Lily, thank you very much for your review we are glad you are happy with our Live Chat service and find our agents helpful. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Easy start up, excellent prices, great online chat service, fast and easy!”

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Posted 4 years ago

Hi Madi, Thank you for your review, we are glad to hear you are happy with our prices and our LiveChat service, Have a great day! Many Thanks - Chris ' Carrot.

Posted 4 years ago

“Cheapest quote at first and still cheapest quote even though it’s a renewal! Helps you drive safer and save money!”

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Posted 4 years ago

Hey Amanda, thank you very much for your review, we are glad you are happy with our prices and have saved money on your policy. Keep driving safe and have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Price for insurance is very reasonable.”

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Posted 4 years ago

Hi, Thank you so much for your review, we are glad to hear you are happy with our prices. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“The price for insurance is very reasonable.”

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Posted 4 years ago

Hi, Thank you very much for your review, we are glad you are happy with our prices. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hi, thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“The price of the insurance is absolutely brilliant I have been with them for over a year now, and my price went down within a year by nearly half! I was amazed. The customer service is brilliant whenever I need help they are always very friendly and helpful!”

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Posted 4 years ago

Hey Danielle, Thank you so much for your review, We are glad you are happy with our prices and our service. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“My second year with carrot, I have the black box policy, very happy with the price and service, had a few problems accessing rewards on my dashboard, but after a conversation on live chat this was soon rectified. Would recommend”

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Posted 4 years ago

Hi Zak, Thank you for your review we are glad you are happy with our prices and our service and you have now accessed your rewards. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“AVIOD AVOID AVIOD I understand the importance of black boxes but knowing what this company’s restrictions are on the black box compared to other company’s I would never recommend carrot to anyone I have 6 journeys every 24h or it will start to do me on usage for example I could go to work that would be one journey back home two I could even just move my car for someone and it would class as a journey if the engine has been switched on and you’ve moved even a little bit that’s a journey and you only have 6 so you have to plan your day ahead. You also have to leave a certain amount of time from when you switch your engine of for it not to count as one journey I have attacked an example in a photo Not only that each journey your only allowed your engine on for 1h if you drive for longer than an hour it will also impact your usage So if you wanted to go away for a weekend you would have to make sure your not driving longer than an hour and you do less than 6 journeys If you drive between the hours of 11pm and 7am it will also do you on usage Speeding I was driving down a country road which was 60MPH and I was driving at 48MPH but I got done on speeding, they said it’s because they go of average speed limit not the actual speed limit and because the average speed limit of a 60MPH road was 38MPH I got done And then they track your smoothness to so braking and acceleration but I have also got done on smoothness before when I haven’t braked Shapley and my acceleration is fine. I have never had to make a claim so I don’t know what there like if you have to but I would not recommend carrot insurance to anyone and will definitely not be returning. I would also like to add that carrot insurance are very helpful when you have a problem unfortunately the only way to contact them is on a live chat. (The photo shows that I left at 11:49 AM I went to pick something up and knew I wouldn’t make it back in time and would go over an hour so I switched my engine of, not knowing I didn’t switch it of long enough so it counted it all as one journey and did me on usage) I kept my engine of for at least 5 min so I’m assuming you have to keep it of for longer”

Helpful Report

Posted 4 years ago

Hi, thank you for your review, we do appreciate all customer feedback, we would like to speak to you directly in regards to your concerns regarding the black box and scores, please can you contact us on LiveChat to discuss? We can confirm speed, smoothness and usage are covered on our website help centre and are outlined prior to sale on our website. If you wish to speak to us on LiveChat in regards to your concerns we could also arrange a call back with an agent at a convenient time for you. Have a great day! Many Thanks. Chris @ Carrot.

Posted 4 years ago

“Live chat was very helpful but the app was very frustrating. Often didn’t record journeys and took up a lot of battery life”

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Posted 4 years ago

Hi, thank you for your review, we appreciate your feedback, please can you contact us on Live Chat to discuss your concerns? where an agent will be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Love the concept of an app to monitor your driving but the app itself was a little frustrating and hard to use. Overall never had to use the insurance so can’t really comment on the full experience.”

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Posted 4 years ago

Hi, Thank you for your review we do value all customer feedback, we would like to speak to you in regards to your concerns, please can you contact us on Live Chat? Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Carrot insurance has been great there live chat is so easy to use and gets any problems resolved in now time.”

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Posted 4 years ago

Hi Mark, Thank you very much for your review, We are glad you are happy with the live chat service and your queries are quickly resolved. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Good price, good communication, only thing that has inconvenienced me is I'm at university and had to come back home to have the black box fitted.”

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Posted 4 years ago

Hi Raiyan, Thank you for your review, we are glad you are happy with our prices and communication. with the I-box fit we would like to discus this with you, please can you contact us via Live Chat to discuss this? Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Very helpful customer support team, made taking out a policy very easy and simple with great pricing compared to other insurers! would reccomend”

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Posted 4 years ago

Hey Will, thank you so much for your review, we are really glad you are happy with the service from our agents whilst taking out a policy and with our pricing. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“A really fun an enjoyable way to be insured on a vehicle especially if its your first year driving. Carrot Points is a nice way to be paid back for driving safely even if everyone else doesn't; albeit it can be frustrating when you think you've driven smooth and safe only to see the black box says otherwise 😂. Looking forward to a renewal with them.”

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Posted 4 years ago

Hi Tramell, Thank you for your review, we are glad you are happy with Carrot points. In regards to scoring we are sorry you believe the black box is recording differently to your driving. please contact us via Live Chat where an agent will be happy to give advice on how to improve your scores. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“The advisors on live chat are very helpful, always aiming to get your queries solved quickly and professionally. A good price for my insurance and I enjoy the rewards for having a “green week” on my app :)”

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Posted 4 years ago

Hi, Thank you very much for your review, we are glad you are happy with how your queries have been resolved and our prices and rewards. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Helpful with everything”

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Posted 4 years ago

Hey Charlotte, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“App doesn't world and cant get a response on live chat with issues”

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Posted 4 years ago

Hi P, Thank you for your review and apologies as you have experienced issues with the Better Driver app and our Live Chat service. We would like to speak to you to discuss your concerns, p0llease contact us Via Live Chat where you can arrange a call back with an agent at a convenient time. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“To many contact numbers hard to find a specialist regarding your specific problem.”

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Posted 4 years ago

Hi, thank you for your review we do value all customer feedback. I can confirm we are a digital first contact centre however if you do contact us on Live Chat you can arrange a call back with the next available agent who would be happy to discuss your query. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews