Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When chat with the live, the answer was very quickly and will always get back to you and help you through everything you need help with”

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Posted 4 years ago

Hello, Hope you are well? Thanks for your great review! We will continue to be quick and efficient for all our customers! Have a great week! Patric @ Carrot

Posted 4 years ago

“Good pricing, quick and easy to transfer documents. Good service.”

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Posted 4 years ago

Hello Marianne, Hope you are well? Thanks for your kind review :) we shall continue to offer this service to yourself and all customers! Have a great week! If you need anything you can find us on Live-Chat at www.carrotinsurance.com Thank you Patric @ Carrot :)

Posted 4 years ago

“Hi, the online chat service is very straightforward to use. I thought I would be waiting for a while to get through but I spoke to someone very quickly.”

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Posted 4 years ago

HI, Thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Very customer friendly and very easy to use”

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Posted 4 years ago

Hey Conor , thankyou very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Great, easy to get a quote and apply for insurance and sending documents in made simple. All queries were sorted quickly and all my questions were answered”

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Posted 4 years ago

Hey,, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Simple process to get your insurance up and running, most queries you would have are answered on the website already which is convenient. However the 1 downside is that they only use web chat to communicate which is time consuming. A phone number would be more convenient.”

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Posted 4 years ago

Hello MJK, Thanks for your review. You can always request a call and an agent will do it as requested :) Hope this helps. If any issues, please contact us on www.carrotinsurance.com on our LiveChat Thanks :) Patric @ Carrot

Posted 4 years ago

“Excellent communication and the live chat is so easy to use, no more waiting on the phone to be put through. Staff appear very knowledgable and efficient.”

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Posted 4 years ago

Hello Oscar, Thanks for your great review! We are glad Live-Chat accommodates your needs! Any issues, please get in touch on Live-Chat again and we would be glad to help :) Thanks Patric @ Carrot

Posted 4 years ago

“Good customer service via live chat”

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Posted 4 years ago

Hi, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Very good process and cheap !”

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Posted 4 years ago

Hi Oscar, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Just received a call from Carrot to renew our car insurance policy - great customer service made the whole process effortless. Competitive pricing with the added bonus of receiving another year of rewards for safe driving!. One very happy customer!”

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Posted 4 years ago

Hey Lewis, thank you so much for your review we are glad you are happy with our customer service and prices. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“It was very easy process and a good price”

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Posted 4 years ago

Hi Oscar, Thank you for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Excellent customer service and were willing to beat any quote from other providers. Top Knotch service!!!”

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Posted 4 years ago

Hello Conor, Hope you are well, and thank you for your great review! We hope to continue to be competitive and offer a great service for you and all our customers :) Any issues, you can find us on our LiveChat at www.carrotinsurance.com Have a great week! Patric @ Carrot

Posted 4 years ago

“Not having everything explained thouroughly resulted in me having to pay a lot of money to adjust my policy and having to speak to many agents and problem resolving after a very long time”

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Posted 4 years ago

Hello, I am sorry to read of your experience with Carrot. We would love to address the concerns raised. If you can, please go to www.carrotinsurance.com and access our LiveChat to speak to one of our agents :) Thank you, Patric @ Carrot

Posted 4 years ago

“They give me the lowest price on the market for my insurance and any time when I have a question about my policy or something like that they are here to answer”

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Posted 4 years ago

Hi Robert, thank you very much for your review we are glad you are happy with your insurance price and that we are answering any queries you may have. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“They give me the lowest price on the market for my insurance and any time when I have a question they are here to inform me”

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Posted 4 years ago

Hi Robert, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“always great staff to speak to when there is a query or problem, fast responses and great help answering my questions. great online dashboard to access all my details and my black box score.”

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Posted 4 years ago

Hey Lucy, thank you for your review, we are glad you are happy with our live chat service and our dashboard, have a great day! Many Thanks- Chris @ Carrot.

Posted 4 years ago

“I AM A NEW DRIVER AND THOUGH OPENING A INSURANCE IS HEADACHE BUT WITH CARROT EVERYTHING IS VERY EASY. THEY HELP YOU WITH EVERYTHING YOU NEED STRAIGHT AWAY. BEST DEALS AND CARROT POINTS. SPOKE TO KOBI VERY HELPFUL. GREAT INSURANCE COMPANY. GREAT CUSTOMER SERVICE.”

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Posted 4 years ago

Hello, Thanks for your kind review! I have passed this information on to Kobi and the team at Carrot :) its brilliant knowing he offered you a great service! Best wishes :) Patric @ Carrot

Posted 4 years ago

“Carrot has been a great insurance company with great benefits. I would choose them again to insure my car with.”

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Posted 4 years ago

Hello Ashleigh, Thanks for your great review! We hope we continue to be the best broker for you! Thank you :) Patric @ Carrot

Posted 4 years ago

“I spoke to a really nice man today helped me with renewing my policy and gave me a better break down cover”

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Posted 4 years ago

Hi Poppy, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Good Customer service solved all problem”

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Posted 4 years ago

Hey Molly, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews