Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant customer service! Best insurance for young drivers”

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Posted 5 years ago

Hey Sam, thank you for your review. We really appreciate it! Have a wonderful day! Many thanks- John @ Carrot

Posted 5 years ago

“Love it! So easy to use with the live chat option no talking over the phone hassle. The vouchers are such an incentive too for places like Amazon!”

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Posted 5 years ago

Hey Angel, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“This is my second year with Carrot, I can't recommend it enough! it's amazing for new drivers as it gives you incentive to drive well with vouchers for places like Amazon or even food shops! Also, the live chat feature was brilliant I was at first a little sceptical if I would like it as I was used to talking on the phone but it's so much quicker with live chat! Endnote: I LOVE IT!”

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Posted 5 years ago

Hey Angel, thank you for your review! Great to hear you are a returning customer. Hope you are enjoying your rewards :) Many thanks - John @ Carrot

Posted 5 years ago

“Very helpful on the online chat. Sorted the issue very quickly. very impressed”

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Posted 5 years ago

Hey, thank you for your review, have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“I am very happy with my insurance as the price was Exceptional and when I had some questions they were very quick and easy to speak to about these”

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Posted 5 years ago

Hey Leon, thank you for your review! We really appreciate it. Many thanks- John @ Carrot

Posted 5 years ago

“Very helpful on the online chat. I wanted to change my payments dates and this was done fast and efficiently. I did not expect such a great service, very impressed :)”

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Posted 5 years ago

Hey, thank you for your review! Have a great day. Many Thanks- John @ Carrot

Posted 5 years ago

“Quick and helpful to respond online”

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Posted 5 years ago

Hey Chey, thank you for your review! Have a fantastic day! Many thanks- John @ Carrot

Posted 5 years ago

“Although it’s a current bad situation carrot are very welcoming and helpful”

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Posted 5 years ago

Hey Mia, thank you so much for your review. We understand the current situation and we are here to help where we can :) Many thanks - John @ Carrot

Posted 5 years ago

“Easy to modify or change my policy whenever I need to either moving house or changing vehicle.”

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Posted 5 years ago

Hey Jessica, thank you for your review! Hope you have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“Extremely easy to navigate the website. Customer service is excellent from my experience. I have used the online chat tool to query & also to submit documents, took minimal time & effort.”

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Posted 5 years ago

Hey, thank you for your review! We really appreciate it. Many thanks- John @ Carrot

Posted 5 years ago

“Affordable car insurance I have the black box with them and when u have a good score each week you get little rewards from them”

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Posted 5 years ago

Hey Naomi, thank you for your review! Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“I have been with carrot a year now, just renewed my insurance with them, i love there policy and the rewards they offer you for good driving. The price was the cheapest around and was very easy to sign up, they answered all my questions before i even joined with them, they take good care of there customers, there live chat is super fast to get through to somebody. I have always recommended them to friends and family and my followers. I had a problem with my black box and they was fully understanding that i was pregnant and gave me some support, the team is amazing! Carrot insurance is the best by far!”

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Posted 5 years ago

Hey Georgia, Thank you for your review! We really do appreciate your time. Many thanks- John @ Carrot

Posted 5 years ago

“Fast services every time”

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Posted 5 years ago

Hey Regan, thank you for your review! Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“I would recommend Carrot for insurance, I have been with them for a few years now. Great customer service.”

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Posted 5 years ago

Hey, thank you so much for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“They’ve been rather helpful and they’ve helped with a claim I put through against someone else. Their black box prices are probably the best you can get but they’re very fair when it comes to driving times, speed and time of day. I haven’t had any issues with their services and the customer care team is very good and responsive. My car was hit on the side by another car but they take time to invalidate but also speak to you and ensure you’re fine. Lastly they’re always looking to get you back on the road after a accident that wasn’t your fault. I’ve had another black box company but by far Carrot is the best.”

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Posted 5 years ago

Hey Will, thank you so much for your great review! We really appreciate it :) Have a great day. Many thanks- John @ Carrot

Posted 5 years ago

“They’re good I had a few issues at the start but they’re pretty good. I drive when I want to drive even late at night. They’re probably the best and most affordable black box policy out there. Other companies give you warnings for driving after 11pm as long as you drive reasonably they’re good. My old company used to give me bad scores for driving at 9am and anytime after 3pm to 6pm because it’s the “rush hour period” but they’ve been good p, certainly the best company for insurance.”

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Posted 5 years ago

Hey, thank you so much for your review. Great to hear your are enjoying our product! Many thanks, John @ Carrot

Posted 5 years ago

“Carrot have solved any problems I have had promptly and have also done so very fast given the circumstances”

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Posted 5 years ago

Hey, thank you for your great review! Many thanks - John @ Carrot

Posted 5 years ago

“Very fast service”

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Posted 5 years ago

Hey, thank you so much for your great review! Many thanks- John @ Carrot

Posted 5 years ago

“Fair black box ratings”

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Posted 5 years ago

Hey, thank you for your review! Many thanks- John @ Carrot

Posted 5 years ago

“Great and instant customer service, friendly helpful staff. I keep renewing ever year!”

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Posted 5 years ago

Hey Chloe, thank you for your review! You know where you are should you need us :). Many thanks- John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews