Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carrot were very helpful and flexible with the installation of my black box fitting, extending the time period so that I could fit it in around my work schedule. Customer service line was very helpful and friendly I would highly recommend carrot as they've been great so far!”

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Posted 9 years ago

“Very impressed”

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Posted 9 years ago

“I'm very pleased with the insurance and how it all works.”

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Posted 9 years ago

“So far, so good, Carrot have been easy to work with fast and professional.”

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Posted 9 years ago

“More hassle than anything I knowing. Sorted something out on the phone this morning and I'm still getting emails about the same problem I dealt on the phone”

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Posted 9 years ago

“When finding a quote for my insurence Carrot was the cheapest quote. I'm glad I picked to be with carrot insurance as the customer service team are very friendly the black box was fitted easily the carrot app is great and km earninggreat rewards I love it. Everything about carrot is amazing best insurence team ever. :) very happy x”

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Posted 9 years ago

“Was the cheapest quote for me. Black box fitted easily and driving score app is a really good way of keeping up to date with how my driving is. The 'carrot card' is a nice touch although I am yet to receive mine. Would recommend Carrot Insurance to others.”

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Posted 9 years ago

“Liked how easy and quick the I-box engineer came out and fitted it for me, however I thought there was no curfew...well I start work in 4pm and finish 12 am and it's not penalising me but rewarding me around 4,5 ish and when I finish I get "-" for usage at night what's wrong there? However overall definetly 5 stars as your customer service is outstanding :)”

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Posted 9 years ago

“I have insured my car in December 2015, it is my first insurance taken, as i am 22 years Old. Black box is fitted into my car and phone communication to make an appointment to fit it into was pretty easy and flexible. I get my first quarter reward, it is motivating. Thanks, Adam”

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Posted 9 years ago

“Was very good service and if i ever had a problem with my insurance then the customer service team were easy to get hold off and there was no messing round they were straight to the point and very useful.”

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Posted 9 years ago

“I found that everything has been super strait forward and I love checking my score after every drive! Not only does it fill me with confidence that i'm driving well it also encourages me to drive well to earn more money! Fantastic its win win! :-)”

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Posted 9 years ago

“Ensured my son for his Saxo VTR. By far the cheapest insurance and every step from fitting the black box to organizing the cover has been excellent. I particularly like the app on my phone so I can monitor his driving and the fact that if he drives carefully I will actually get money back and hopefully he will also earn cheaper insurance next year but obviously only time will tell. All the team I have spoken to have been polite and helpful so far and I would recommend Carrot for any new driver. Thank you!”

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Posted 9 years ago

“Great so far. Easy registration and ibox engineer was on time and friendly. Great benefits and good contact.”

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Posted 9 years ago

“carrot is an amazing insurance, I would definitely recommend. Never had any problems and feel very confident driving knowing I can check my score afterwards. Getting Rewards with driving good is fantastic.”

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Posted 9 years ago

“really helpful and they want to make sure you are safe as possible on the road. they offerd me a driving course to attend and there rewards work really well and the app is really helpful”

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Posted 9 years ago

“Only a quick call away if you need assistance, the app is great for keeping up to date with your personal driving scores. 10/10 carrot !”

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Posted 9 years ago

“The people who work for Carrot insurance are friendly patient understanding and have always helped me out when I either had a question or when I had to send details of drivers license etc by email”

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Posted 9 years ago

“Great company, great rewards, and the app is great to keep track of what your driving score is like and what bonuses you are gaining from better driving”

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Posted 9 years ago

“I've had no problems with this insurance company and they were excellent and prompt when replying to queries through email. I love the app where you can track your driving! Overall I'm really happy!”

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Posted 9 years ago

“I'm 18, wasn't sure about how insurance worked, wasn't too fond of the idea of having a black box, but I must say, Carrot's iBox insurance is actually very good. I didn't know much about insurance and how it works and so when I had a question i'd give them a call (and always be waiting no more than 5 minutes) and my question would be answered very politely ( even though my questions were sometimes stupid, the customer service advisos were always very helpful and never condescending).”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews