Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“App system is stupid, felt very restricted in how I could use my own phone (obviously not when I am driving), can’t turn it off, close the app, etc. The black box is much better system.”

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Posted 5 years ago

“I am giving a one star review because u can’t get any lower been try to get someone from this company to reply to my son for the last few days the so called robot keeps typing a agent will get back to you in 5 mins that was 7 hours ago Through live chat email and telephone Will never recommend this company to anyone going to the ombudsman”

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Posted 5 years ago

“Easy to use online chat service, great insurance with rewards back and great price for young drivers.”

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Posted 5 years ago

Thank you for leaving the great review Jessica. We're glad that you've been earning treats with your great driving.

Posted 5 years ago

“Great service. Great prices and easy to deal with.”

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Posted 5 years ago

Hi Lottie. Thank you for leaving the great review.

Posted 5 years ago

“We are new to carrot as of 2 months ago we found the price very good however struggle with it being all online would much prefer to have a contact number we have also been waiting and are still waiting for our app to be set up as we can not log on”

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Posted 5 years ago

Hi Daniel. Thank you for getting in touch. You should be able to log into your app using your email address as your username and your policy number as your password. If you still have issue with this please contact us on the Live chat service and we'll look into this for you.

Posted 5 years ago

“Online chat service has worked brilliantly for me, very efficient and easy.”

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Posted 5 years ago

Thank you for taking the time to leave us a great review Ben.

Posted 5 years ago

“Customer service is good in terms of the online chat system. Price was cheapest for me (because it’s essentially a black box). No experience with delivery, returns and refunds.”

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Posted 5 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“They’ve been amazing! Was nervous about having a blackbox but they’ve been a dream! From installing the black box till now! Anything I need i just go on live chat & its gets sorted! Deffo renewing with them”

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Posted 5 years ago

Hi Ikraa. Thank you for the great review. I have passed your feedback over to the team.

Posted 5 years ago

“Cheap insurance which is great, and customer service is great, just the issue with the app that lets them down!”

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Posted 5 years ago

Hi Jade. We're glad that you have been happy with the customer service we've provided. I would like to look into your app issues though. would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“Cheap insurance for young drivers and good customer service”

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Posted 5 years ago

Thank you for the great review.

Posted 5 years ago

“Cheap insurer for new drivers I would recommend, little annoying that they are hard to get hold or on the phone however all experiences over live chat with an actual person has been positive and love the fact you can earn rewards for green scores”

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Posted 5 years ago

Thank you for the great review Kara. We're glad that you have been earning treats for your great driving and that you have been happy with the service provided over live chat.

Posted 5 years ago

“No telephone customer services and app crashes”

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Posted 5 years ago

Hi. Thank you for getting in touch with us. Our customer service team are available on the live chat on our website. They can do most things on there that you could need, If you are not happy using the live chat service, you can request a call back and one of the team will speak to you on the phone.

Posted 5 years ago

“Cheap insurance but definitely not worth the stress. I've had this insurance since April 2019. I went with them because they were the cheapest, but you definitely pay a price for it. Each week, your driving is rated Green, Amber or Red. Over 40 weeks, I've had 5 Green weeks and 32 Amber. I've also had 3 Red weeks.... These ratings seem to coincide with LONGER journeys that I have made (i.e. over 40 minutes long and when I need to drive at 40 mph). Unfortunately, the app seems to penalise you for driving at night, for driving longer distances (where you are more likely to encounter other drivers and have to respond to their nonsense!) and on faster roads (over 30mph!). There's no way of you arguing with the rating and you get a maximum of 4 Reds before your policy is cancelled. This insurance policy is not worth the headache or anxiety. If you're a seasoned driver (I've had my licence for almost 7 years) or drive longer distances... FIND ANOTHER INSURANCE PROVIDER.”

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Posted 5 years ago

Thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“Very good service at a cheap price. Quality insurance for first time drivers!”

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Posted 5 years ago

Thanks for the great review Leighton.

Posted 5 years ago

“Very good service at a very cheap price for first time drivers. Highly recommend them!”

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Posted 5 years ago

Thanks for the great review Leighton,

Posted 5 years ago

“Good price!”

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Posted 5 years ago

Hi Leah, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Very good service, cheapest insurance by a good mile at the time. It is a very easy website to use and to insurance/ quote your vehicle. Highly recommend.”

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Posted 5 years ago

Thanks for the great review Joel. We're glad you like our Live Chat service.

Posted 5 years ago

“The issue that I raised with carrot live talk has not yet been resolved. I am utterly disappointed that I have not been able to see an updated driving score on my app for weeks and I have raised this issue several times.”

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Posted 5 years ago

Hi. I'm sorry you've been having problems with the app. I’d like to investigate this for you, would you be able to please contact us using LiveChat? If you would prefer to talk over the phone you can request a call back and someone will call you.

Posted 5 years ago

“Really cheap and I have enjoyed the reward scheme - very good incentive! Have had a lot of problems with the app, the team have helped me when it decides not to log my journeyed but it is an ongoing issue.”

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Posted 5 years ago

Thanks for the great review. We're glad you like our Live Chat service. I'm sorry that you are still having issues with the app. . I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“They helped me on the chat”

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Posted 5 years ago

Hi Demi, thanks for leaving us a review. We're glad you found our live chat service helpful.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews