Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to send or documents and was dealt with straight away.”

Helpful Report

Posted 5 years ago

Hi Giorgio. Thank you for the review. We're glad that you found the process easy.

Posted 5 years ago

“very good and very fast reply”

Helpful Report

Posted 5 years ago

Hi Mohammed. Thank you for leaving a great review.

Posted 5 years ago

“Really happy with Carrot insurance, it was one of the cheapest quotes by far when I first started driving, and one year on my renewal quote has halved!! I love that you can earn points every week and exchange them for vouchers, it’s a really good incentive! Carrot are really easy to get hold of via the live chat and the agents are really helpful, renewing my insurance was very easy. Thank you Carrot!”

Helpful Report

Posted 5 years ago

Thank you for joining us for a second year. We're glad that you've been happy with the service and have been earning treats for your safe driving.

Posted 5 years ago

“Thoroughly recommend Carrots - and indeed I have done to friends. Very competititive insurance quotes, user friendly app, good customer service.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We're so glad you've been happy to recommend us to friends.

Posted 5 years ago

“All the information was given in all the details”

Helpful Report

Posted 5 years ago

Thank you for the review Prabjot.

Posted 5 years ago

“Price is really good and black box was fitted on the date it was supposed to”

Helpful Report

Posted 5 years ago

Hi Katie, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Live chat is very useful, had a few issues at the start of my coverage with the app but they where able to be sorted relatively quickly using it.”

Helpful Report

Posted 5 years ago

“The costumer service team are really helpful and as a new driver the insurance wasn’t as expensive as I expected.”

Helpful Report

Posted 5 years ago

Thanks for leaving us a review. Please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“I used livechat recently for the first time and it was such an easy and comfortable experience, the person I was talking to informed me very clearly of everything and responded to my queries in good time. Very happy with the new livechat system.”

Helpful Report

Posted 5 years ago

Thanks for the great review, I’ll pass your kind words onto the team.

Posted 5 years ago

“Always somebody available to chat online or speak to on the phone. Sorted out my queries quickly and claims were dealt with smoothly.”

Helpful Report

Posted 5 years ago

Hi Sarah. We're glad that we've been able to help you with all your queries and that you've been happy with the service.

Posted 5 years ago

“Such an easy service to use, quick and easy to talk to a representative via the online chat, every one I've spoken to have always resolved my issues quickly and professionally”

Helpful Report

Posted 5 years ago

Thanks for the great review Ashley.

Posted 5 years ago

“Helpful team, fast response emailing back. Defiantly recommend to family and friends”

Helpful Report

Posted 5 years ago

Thanks for leaving us a great review,

Posted 5 years ago

“Carrot Insurance is very helpful when it comes to solving problems. I had a problem with my Better Driver App and through their fantastic live chat system I was able to speak to a representative within minutes. And the problem was solved quickly. Excellent customer service and very reasonable insurance for a first time insurance. Very happy with them. :)”

Helpful Report

Posted 5 years ago

Thanks for the great review. I’ll pass your kind words onto the team.

Posted 5 years ago

“Was easy to set up if I had an issues the online chat system worked very well. I’m part of the new driver system and think getting points for good driving is a good way of helping me to drive safely.”

Helpful Report

Posted 5 years ago

Hi. Thanks for leaving us a great review,

Posted 5 years ago

“Great for the money , customer services are always helpful and they will always keep you updated in case of anything”

Helpful Report

Posted 5 years ago

Thanks for the great review. We're glad you've been happy with the service.

Posted 5 years ago

“Insurance is great for the money. Better drive is a great policy that brings costs down for young drivers like myself. I would like to see a more reliable app as the current on just isn't as reliable as k need it to be to record journeys.”

Helpful Report

Posted 5 years ago

Hi Ryan. Thank you for getting in touch and for leaving a great review. If you'd like to get in touch with us on the Live chat we can have a look and see what is happening with the app.

Posted 5 years ago

“Iv just passed my test & insured my car with your selfs, at the time I didn’t really know what to expect or how’s this worked but carrot & also close brother both payed it out step by step to help me get through what needed to be done.”

Helpful Report

Posted 5 years ago

Hi Abby, thanks for leaving us a review. We're glad that you have been happy with the service.

Posted 5 years ago

“100% happy with carrot. This will be my second year and I’ve never had any problems. Easy to talk to staff and low premiums.”

Helpful Report

Posted 5 years ago

Hi, Thank you for leaving this great review and thanks for joining us for a second year.

Posted 5 years ago

“Good price and helpful that everything is done electronically. However, app never works, had millions of issues with this.”

Helpful Report

Posted 5 years ago

“It's an affordable option for drivers - I've just re-insured with Carrot for a second year in spite of difficulties with the app working last year which was a headache to sort out. Setting up the app this time has been a pain once again - the app has requested photos of my car etc. several times now and I'm unable to screenshot the driving license info on the DVLA website through the app. This is the only insurance policy I have been asked to do this for, which I found odd. The app itself drains your battery fast so watch out, as you have to have it charged and Bluetooth enabled to record your journeys! The Wingman is also very sensitive - I sometimes get poorer scores when driving in areas with speed bumps (unavoidable) and the number of potholes obviously lowers your score. Speaking to the advisers via Live Chat is straightforward but I do believe there should be the opportunity to phone up for general queries. Hint: when it came to renewal, I put my info through a comparison website and got a cheaper quote than my renewal quote, so it's worth looking at your options again but Carrot was a mile cheaper in comparison to others.”

Helpful Report

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews