Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service always there when need help”

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Posted 10 years ago

“Insurance is the cheapest around but customer service isn't great. Got an email about speeding even though I stuck to the limits and when I emailed to ask for more information I did not get a response.”

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Posted 10 years ago

“Great customer service!”

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Posted 10 years ago

“Very helpful and always ready to go the extra mile to help. GREAT thanks”

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Posted 10 years ago

“I found carrot on money supermarket and they were the cheapest going! The customer service is always good and you dont have to wait too long on the phone!”

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Posted 10 years ago

“Fantastic company”

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Posted 10 years ago

“This was one of the cheapest insurers I found. The app helps me keep an eye on how well I'm doing. But the box doesn't take into consideration how new you are to driving or if you haven't driven for a few years. New driver or someone who hasn't driven for a few years will not be smooth on the gear change/ hill starts or breaking so your score will always be low. I find that when I feel I haven't driven smoother and better my score is worse than if I've had a bad drive. I don't feel the scores are very well done and I feel it really makes you feel frustrated. I try to improve and have improved since I have been driving again but my scores haven't really changed. The cash reward is harder to get the further into the policy you get, a score of +5 on your first quarter will earn you £20 but a +5 on your second quarter will only earn you £14. I understand that they want you to improve to get better rewards but it's not as easy as it sounds. I drive the roads daily and it's frustrating when you get a bad score when you know you have driven very smoothly, at a good time of day and have stayed at the speed limits. You also can't find out where on your route that you go wrong and so you can't attempt to improve if a certain road seems to be causing you to have a lower score. A box is a lot of pressure and I found that at first I spent most of my time worrying about if I'm doing things right for the box and not really concentrating on actually driving. I would check my score after every drive, and now i don't really think about it. The scoring system isn't really reflecting your actual driving, on a few occasions I have had to break slightly harder because people have pulled out of roads infront of me, my score is affected but the fault was not my own. This also makes you frustrated with the box and the way it works. In many ways the box is an advantage but in many ways it isn't. I would recommend the box to new drivers but not those who have had a few years experience, it's not helpful to everyone. The only advantage is a low insurance quote for the first year, if you get bad scores your insurance will go up. It's a good idea to get you your first years no claims but after that I would go through a normal insurer.”

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Posted 10 years ago

“Excellent customer service, all round great insurance company”

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Posted 10 years ago

“Attractive pricing once you take into account the cash back that you can generate by driving safely. It does give you reminders when you are speeding, which I consider a good thing. Claiming cash benefits is fairly straightforward once you have activated the card they send you. Pretty good discounts the longer you stay with them.”

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Posted 10 years ago

“on my score it said i had gone over the speed limit it would be good if you could state which road and how much i had actually gone over by”

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Posted 10 years ago

“Was comparing car insurance and found carrot insurance. Did a little research into them and went ahead and took out a policy with carrot. They were very helpful on FB, Twitter, email and over the phone. No night time curfews. Cash rewards for driving well, no penalty for driving poorly, but wouldn't recommend speeding :P”

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Posted 10 years ago

“Fantastic Insurance company, great communication in terms of getting you insured and setting up payments, installing the box was convenient and done within a good time frame. The App which comes with the insurance is also helpful in checking out your driving and gives you an update on your miles.”

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Posted 10 years ago

“Easy to deal with, also added my partner on to my policy I'm happy :)”

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Posted 10 years ago

“I found carrot's monitoring very useful as it helped me focus on my driving technique and to drive safe and be more aware. It definitely also helps me improve my performance as an overall driver. I wish to get better as a driver and be rewarded for my improved driving skills.”

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Posted 10 years ago

“As a young driver my self when I passed my test I struggled to get insurance which I could afford to put down a deposit; it wasn't till a friend said about carrot insurance I even know existed. Iv have no problem with them what so ever :-) thanks for giving me the freedom to drive :)”

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Posted 10 years ago

“Very good had no problems with black box”

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Posted 10 years ago

“Very pleased with carrot insurance very good customer service! and also like the tracker as I can keep track on my driving”

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Posted 10 years ago

“I got carrot insurance when I had just passed my test at 18 and it was by far the cheapest and best option who offered the best benefits. The process was very quick and payment was easy and efficient. I have recommended carrot to many friends and family members.”

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Posted 10 years ago

“Very good and on top of everything”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews