Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased”

Helpful Report

Posted 8 years ago

“Rewards are a great incentive to drive carefully and the black box teaches good driving principles for new drivers. Only thing I don't like is being given lower scores due to driving at night when I work evening shifts.”

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Posted 8 years ago

“Great to get a reward for safe driving”

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Posted 8 years ago

“Good car insurance the best one I've found out there”

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Posted 8 years ago

“I love that I get a reward for driving well and carefully! It helps to pay for petrol! Great insurance for new drivers.”

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Posted 8 years ago

“As a new driver the black box had enabled me to realise how dangerous driving can be and has changed the way I drive forever for the good. The cash rewards received every quarter of the year are a great incentive to drive sensibly”

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Posted 8 years ago

“Joined carrot in November and have not had any issues at all.”

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Posted 8 years ago

“The new driver dashboard works great I have recently received £79 for my first 3 months despite often getting low scores for usage due to the times which I have to drive to get to work and college. The black box is accurate and more forgiving than TESCO car insurance who continually give low scores to young drivers on their dashboard. Despite driving smoothly and slowly.”

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Posted 8 years ago

“In a nutshell, Carrot is great if you're looking for cheap first-year insurance but don't expect the rewards. There's no doubt that Carrot offers exceptional black-box insurance premiums (as of 15/2/17). That said, the black box they have installed is extremely sensitive and it seems their scoring system for Speed, Smoothness and Usage is a little odd. A score of -10/10 for speed, +10/10 for Smoothness and +10/10 for Usage will result in an average score of 0. How does that work? This means if the box thinks you're speeding (often not the case) then one emergency stop due to someone else's bad driving means you get a negative score. Despite a decent quarter of driving on my part, I received no rewards.”

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Posted 8 years ago

“I loved how you get a reward for driving safely and also no problems so far which is great!”

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Posted 8 years ago

“Cheap to insure but the blackbox isn't the best as it says I was speeding when I know I didn't & the "usage" is quite ineffective. The customer services could do with some improvements too.”

Helpful Report

Posted 8 years ago

“the rewards are great, however there were consistent occasions that it said I was speeding when I know I wasn't which brought my overall score down.”

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Posted 8 years ago

“Its shows me every thing i want to know to keep me on course.”

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Posted 8 years ago

“No issues Friendly call centre, always helped as much as they could”

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Posted 8 years ago

“Cheap but the box is not really reliable as it's said I speed when I know I don't and the 'useage' is ineffective”

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Posted 8 years ago

“I had a bit of trouble with the black box to start with but thank you for sorting out the rewards, pleased with the service”

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Posted 8 years ago

“I'm extremely happy with carrot. It's lovely to know that your good driving score leads to a nice reward and I think that's fantastic. So thank you!”

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Posted 8 years ago

“It's really quick and easy to check up on how your driving is with mobile app. Can't wait to spend my first quarter reward!”

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Posted 8 years ago

“Really happy with carrot insurance. Had no problems upto yet and have received my card with the cashback on within 10 days. Not sure why there are so many bad reviews...”

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Posted 8 years ago

“just simply brilliant.”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews