Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good cheap realiable and good online drivers dashboard if you have a black box fitting 👍”

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Posted 8 years ago

“Good and easy to work with cheap and affordable”

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Posted 8 years ago

“Had to do everything twice, was told I never completed the details with my licence. I was given a date to have my box installed and no one turned up but when they finally got in touch they said it was my fault? I waited at my home address so all day for them to arrive.”

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Posted 8 years ago

“Carrot is the cheapest insurance I could get straight after passing my test the box and the app is a great idea as I can keep track on how I'm driving”

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Posted 8 years ago

“Rewards are good”

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Posted 8 years ago

“Excellent insurance. The cheapest one I got and the black box is so worth it to see and know how well I'm driving I love it”

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Posted 8 years ago

“customer service is shocking, i have been sent round in circles and know one knows what they are doing. There is apparently no one available for me to talk to about cancelling my insurance and to top it off they have charge me £140 twice!!! very unhappy with the service.”

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Posted 8 years ago

“quick set up cheap”

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Posted 8 years ago

“Very happy with speed of installing box and good to be able to review scores. Being penalised for driving in the early morning is harsh. Overall pleased with price and service”

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Posted 8 years ago

“Doesn't deserve a 1 but that's the least I could put. Carrot if buy far the worse car insurance company.Always sed I was speeding when I wasn't .Not considerate and couldn't care less about anything you have to say.Charge you for everything and always want money for something.So many cheaper deals without a box.wouldnt recommend for anything .appsolutly useless for young drivers even thou that's there market.what a joke”

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Posted 8 years ago

“Really easy to set up a policy, and the carrot dashboard is a really great idea to keep on top of what your driving is like. The only downfall would be when you drive after a certain time it marks you down, and when you drive over an hour with out stopping, that too marks you down. Other than that Carrot offers better prices than anywhere else, especially for new drivers.”

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Posted 8 years ago

“Really great way to roam around the city with this convenient and very friendly insurance, very cheap and brilliant to have for my age. Only down part about it is that its really hard to boost the average score, and you get marked down driving at night. Apart from that highly recommend !”

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Posted 8 years ago

“The worst company ever 1st was told on phone when starting my policy that I wasn't allowed anyone on my policy like sister etc called after a month as had a problem and was told I was allowed they shouldn't have said that 2 the problem I was on about was to change my job role from apprentice bricklayer to bricklayer same company same job role really was told I had to pay an extra £500 on top of a £2000 contract also was spoken to like dirt by customer care 3 I added more millage at beginning of policy as I didn't want to pay more money on top as I was told it can save you money if you do it now kinda thing payed an extra £200/£300 for miles and was told that if I didn't use the miles I will get refunded at end of policy of x amount of miles remaining contacted them and was told that i wasn't telling the truth as they listened of recording asked for proof and they have the cheek to ask me to pay £10 for that recording clearly hiding something I honestly will say please don't go to carrot insurance they are a bunch of scampers and will do anything for the extra buck”

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Posted 8 years ago

“Carrot are great and love the rewards, knowing I have something to earn makes me more careful when driving”

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Posted 8 years ago

“Very happy with the reward I got back this quarter.”

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Posted 8 years ago

“I am very happy with the level of service and support with all of the carrot team.”

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Posted 8 years ago

“I am not happy with this insurance , we made a mistake on the email address and sent the documents to the incorrect address. I had no return information - to say that it didn't go through . I have called the company and tried to sort it out - honest mistake - and they will not help. I believe they could of helped .”

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Posted 8 years ago

“Very happy with my insurance and black box made me such a safe a responsible driver thankyou”

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Posted 8 years ago

“Easy to manage insurance for me as a new driver.”

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Posted 8 years ago

“When I couldn't find any insurance that could support my needs you guys came to rescue”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews