Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their free call customer service and insurance price especially in my area, close to central london, they offered me the cheapest price compared to others. I'm getting my insurance renewed in June and its going to be cheaper so I am all smiles.”

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Posted 10 years ago

“Very happy with carrot would highly recommend to my freinds.”

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Posted 10 years ago

“Very easy company to speak to and always the for help if i need it. 100% recommended”

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Posted 10 years ago

“Good customer service whenever I have called through! Happy with the app however the cost to change my address is found very high compared to other insurance providers.”

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Posted 10 years ago

“very cheap and cash rewards came in handy no problems at all!”

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Posted 10 years ago

“The black box provided is a brilliant incentive for me to drive well as I can keep track of my score on my phone. Overall seems a brilliant company and reasonably priced”

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Posted 10 years ago

“This company is very good for the first year driving when looking for low insurance premiums. Great benefits are included such as cash rewards and a discount on your renewal however you will find that that first initial premium has many hidden charges such as purchase of extra miles, transfer of insurance, and admin fees which are very heavily priced. The black box is still a new technology but when I have checked scores I have often been done for speeding when I have been doing the limit and the mileage used on my dashboard does not tally with my actual real life miles. In my personal opinion there is no use for the black box, it is just a marketing strategy to get young drivers to 'think' they're getting a cheaper deal. In summary they are great value for money if you're wanting to get on the road quickly at a young age.”

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Posted 10 years ago

“Easy to contact, good customer service, good policy”

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Posted 10 years ago

“Very good service”

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Posted 10 years ago

“Not as bad as you think !! You forget the black box is there most of the time. Don't see what the issue is :)”

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Posted 10 years ago

“Overall not bad. But was charged £35x2 when I updated my details in a time period very close to each, not impressed.”

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Posted 10 years ago

“i am pleased I chose carrot to cover my car insurance, they provide great service and are quick and easy to join”

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Posted 10 years ago

“Wasn't looking forward to insuring my car as it was very expensive. Carrot was the cheapest and the reward box has made me drive very well. Would recommend to everyone as there are no penalties. Very impressed!”

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Posted 10 years ago

“I am a young driver and it is actually great to be able to see how I could improve my driving!”

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Posted 10 years ago

“Nt that bad insurance company”

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Posted 10 years ago

“Choosing carrott was not only a cheaper option by approximately £500 but the black box has made me very concious of my driving score. Whilst some people may be put off by the black box you can monitor your score using their app and can earn cash rewards. Unlike other loyalty cards this card is effectively a mastercard which can be used in a number of high street stores and for petrol etc. The only negative I would say is that the 'smoothness' rating on the app seems to not understand the difference between 'jolty' driving and being stuck in traffic. I would recommend this to anyone, especially new drivers I have had this insurance for just over 6 months and am on course to earn £40 this quarter after receiving £39 in cash rewards previously.”

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Posted 10 years ago

“Carrot is always so easy to get in touch with, no waiting around on the phone, I usually Facebook them with any query and they get back to me very quickly. They provide the cheapest quote by far and excellent customer service representatives 5*”

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Posted 10 years ago

“Don't insure with these!”

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Posted 10 years ago

“Very good insurance company with a very good rewards system. Have begun to notice that sometimes registers a bad driving score in areas where you drive to the limits e.g country roads. However, a very good company.”

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Posted 10 years ago

“Generally quite good insurance - my only issue is that we had some incorrect statistics recorded on the app, which impacted the overall driving score and ultimately the renewal discount and cash reward for the quarter. I telephoned Carrot and advised this - no-one got back to me to advise what had been done or if the information had been rectified. You can't offer a service like this if you're not going to accept that there will be times when it makes mistakes and 'human' intervention is required. Hence, upon renewal, we'll be going for a policy without the 'black box'......”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews