Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, quick and easy setup, was very helpful in the process of getting insured and also reasonably priced”

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Posted 5 years ago

Hey Dan, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Friendly, helpful staff and chat function. Efficient systems With payments and communication. Good price cover with great benefits with the box. Very happy.”

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Posted 5 years ago

Hey Charlie, thank you so much for you review! Many thanks- John @ Carrot

Posted 5 years ago

“Carrot insurance is a great insurance company for first time drivers like myself as they are not only cheap they also have excellent team members as they are very helpful and polite and easy to get in contact with.”

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Posted 5 years ago

Hey Orlagh, thank you so much for you review! Enjoy your day. Many thanks- John @ Carrot

Posted 5 years ago

“Super lovely customer service! Very efficient and informative!”

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Posted 5 years ago

Hey Emma, thank you for your review. Have a fantastic day! Many thanks- John @ Carrot

Posted 5 years ago

“Super efficient and informative! The live chat customer service team were lovely!”

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Posted 5 years ago

Hey Emz, thank you so much for you review. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“Always quick and helpful on the live chat, straight to the point and problem is always resolved immediately”

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Posted 5 years ago

Hey, thank you for your review. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“Easy to get hold of and get help from. Only thing is the chance to earn rewards in return for gift vouchers with a black box is great, but the scores you receive are rarely accurate.”

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Posted 5 years ago

Hey Sian, thank you for you review! Have a great day. Many thanks- John @ Carrot

Posted 5 years ago

“Great information fast response”

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Posted 5 years ago

Hey, thank you for you review! Many thanks- John @ Carrot

Posted 5 years ago

“Reasonable price and easy to use live chat.”

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Posted 5 years ago

Hey, thank you for your review! Many thanks- John @ Carrot

Posted 5 years ago

“Admin fees are so expensive and so is my insurance with a BLACKBOX. My scores don’t seem to be accurate and change drastically all the time. Took a while to get my BLACKBOX in as communication was poor”

Helpful Report

Posted 5 years ago

Hey Bridie, thank you for your review. Sorry you are unhappy with our fees, please be assured these are presented online before you take out a policy with Carrot. Regarding your box and scores, please could you contact us via our Live Chat? Many thanks - John @ Carrot

Posted 5 years ago

“They helped me straight away and I got a quote within 10 minutes. Very easy to use and to understand”

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Posted 5 years ago

Hey, thank you so much for your review. Many thanks- John @ Carrot

Posted 5 years ago

“Awful, somehow my black box score changes over night, cars not even been used, journey score keeps changing, will never use again”

Helpful Report

Posted 5 years ago

Hey Dylan, sorry to hear this. Please can you contact us via Live Chat so we can look into this for you? Many thanks - John @ Carrot

Posted 5 years ago

“Service was on point .they helped me instantly . One of the best customer service which I have ever seen and insurance is cheap as well compared to other company and quite flexible”

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Posted 5 years ago

Hey Emon, thank you so much for you review! Have a great day, Many thanks - John @ Carrot

Posted 5 years ago

“The Chat service is super useful and there’s always someone available.”

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Posted 5 years ago

Hey, thank you so much for you review! Have a great day- Many thanks John @ Carrot

Posted 5 years ago

“Good customer service”

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Posted 5 years ago

Hey, thank you for you review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“6 Times I have tried to arrange for the black box to be fitted to my car. All I get told by the company that fit them is Carrot have not sent my details through, I talk to carrot and they tell me they have. Unable to talk to someone, Live chat only.. Ohh yeah that's if the systems are not down again. Still waiting well over a month now..”

Helpful Report

Posted 5 years ago

Hey, thank you for your review. Sorry to hear this! So we can look into this further for you, please could you head over to our Live Chat. You can request a call back via our Live Chat if that works best for you. Many thanks - John @ Carrot

Posted 5 years ago

“Very helpful and quick to act”

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Posted 5 years ago

Hey, thank you for your review! Have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“@CarrotInsurance absolutely disgraceful, my recently unemployed (due to Covid) ex forces son has just been charged £58 for a ‘Change of Status’ to unemployed for being honest whilst making an enquiry over business insurance you should be ashamed , unbelievable!”

Helpful Report

Posted 5 years ago

Hey thank you for your review. Sorry to hear this, please be assured we are trying to reach out to you. This isn't our process under these current circumstances and we are trying to speak to your son to resolve this for you. Many thanks - John @ Carrot

Posted 5 years ago

“The points system is grate makes you want to drive good.”

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Posted 5 years ago

Hey Ella, thank you so much for you review! Hope you have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“I chose to insure with carrot this year and they was loads cheaper than any other company. They have been excellent when helping me with anything I have needed. Even if it’s been out of hours I have alway had a reply from them the next day. I’m very highly satisfied with the customer service. The treats you receive each week from staying in the green with the better driver app are also a added bonus. Overall as long a carrot stay my cheapest inside I wouldn’t want to change to anyone else they are amazing.”

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Posted 5 years ago

Hey, thank you for your great review! If you need anything from us, you know where we are :). Many thanks- John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews