Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to check my scores online. Can't log on to the phone app though, despite ringing carrot, which is annoying.”

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Posted 9 years ago

“Very good”

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Posted 9 years ago

“No curfews, earn cash rewards. However usage score can be unfair (e.g frequent usage increases score which can be annoying)”

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Posted 9 years ago

“Decent insurance, reasonable price for new drivers, only bad thing? It doesnt tell you explanations on the app for what the meaning mean such as usage im not sure why that goes down sometimes”

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Posted 9 years ago

“The box was installed quickly and efficiently. The staff members have been very friendly and helpful and I was satisfied with the quote considering how expensive other companies have been. I find the box to be useful as it has monitored my driving fairly thus far. So far my scores have been very good however, the usage goes down during certain hours that I drive which I find to be slightly annoying. Moreover, it encourages me to make sure my last journey was better that the last as the rewards are satisfying. I would use this company again!:)”

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Posted 9 years ago

“Taxing my 18 year old daughters , who's just past her test car was very easy and quick. I'm not too happy about the black box and whether I will see any rewards or penalties. Also, they could have asked if my wife and myself would have liked to be add , as I'm now having to go back to them and make calls. But all in all , communication via email good and happy so far”

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Posted 9 years ago

“Helpful staff, really happy with the app and keeping an eye on my score. Don't really understand the 'usage' part of it. Other than that I'm happy at the moment. Took out my policy about 3 weeks ago.”

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Posted 9 years ago

“Fantastic prices. Terrible customer services, tried multiple times to contact them about an issue with my policy to no avail. They then canceled my policy due to the mistake which I tried to amend, less than a month after I took my policy out and paid two month deposit!!”

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Posted 9 years ago

“Good service, however sometimes the scores are a but out in my opinion, and also I have to commute evry day and the usage scores i receive ate low even though ive put high mileage down”

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Posted 9 years ago

“Easy customer and provider interaction. Easy to use and arrange as well as very polite in terms of staff.”

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Posted 9 years ago

“I'm really happy with the service I am receiving and love the fact that I can check how my driving is it enrages me to try better the only problem I have is I don't know how I get my rewards as I haven't yet received my carrot card other that I would highly recommend to first driver”

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Posted 9 years ago

“Great price and whenever I phone get through quite quickly however wasn't contacted to be told my iBox wouldn't be installed on day agreed.”

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Posted 9 years ago

“It is affordable and easy to view how your driving is going”

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Posted 9 years ago

“Kind and good with the services.”

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Posted 9 years ago

“Love the app. Helps a lot with what I need to work on. Only thing is I work night shifts so it is a bummer when I get marked lower for driving home after 11.”

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Posted 9 years ago

“Apps great - can see how you are driving.”

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Posted 9 years ago

“It is all great but I don't understand what 'usage' means and how it works?”

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Posted 9 years ago

“Nice to know how well im driving”

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Posted 9 years ago

“Good app to monitor driving and good incentive to drive well with cash reward”

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Posted 9 years ago

“Very informative on how the black box functions”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews