Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged me extra for having another business, threatening that they will cancel my policy if I didn't pay!! Will not be renewing my policy!”

Helpful Report

Posted 5 years ago

Hey, thank you for leaving you review. Sorry to hear what has happened! If you could kindly head over to Carrotinsurance.com and use the Live Chat link, we will be happy to help look into this for you? Many thanks- John @ Carrot

Posted 5 years ago

“Overall good blackbox insurance, however price is too much for me personally. Also the scoring system for journeys with the blackbox is quite unfair as I leave for work early in the morning and I get a low score just because of the timing of my job.”

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Posted 5 years ago

Hey Feras, thank you for leaving us your review. Should you wish to discuss our product in more detail and have a greater understanding of the telematics terms, please head over to our Live Chat and we can help you with this :) . Many thanks, John @ Carrot

Posted 5 years ago

“Whenever I have a question the team always have the answers, they are always polite and ready to help!”

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Posted 5 years ago

Hey Billie, thank you for leaving us a review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Really good insurance company, very helpful and always keeping me updated! Very pleased with my overall experience”

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Posted 5 years ago

Hey Lucy, thank you for your great review! Have a lovely day, Many thanks - John @ Carrot

Posted 5 years ago

“Hi, I feel the live chat is super easy to get on and the reply’s are very quick. But on two occasions I’ve been logged out too soon and had to start again. Maybe if you could adjust the settings so you are put on to the recent person who was just helping you :)”

Helpful Report

Posted 5 years ago

Hey Maria, thank you for your valuable feedback! I will ensure this is passed to the relevant people for you. Many thanks - John @ Carrot

Posted 5 years ago

“Great cheap insurance, good customer service”

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Posted 5 years ago

Hey, thank you for your review! Have a great day! Many thanks John @ Carrot

Posted 5 years ago

“Good price for renewal based on my good driving Would prefer to speak to someone when making changes”

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Posted 5 years ago

Hey Scott, thank you for your review. Please don't hesitate to ask for someone to call you when on Live Chat, we will always do what we can to help! Many thanks - John @ Carrot

Posted 5 years ago

“Best insurance company I’ve been with they are quick with answering questions and I really like the weekly reviews you get with the app. Would definitely recommend to new drivers.”

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Posted 5 years ago

Hey Aarron, thank you for your great review. I am glad to hear you are enjoying the weekly treats for great driving! Many thanks- John @ Carrot

Posted 5 years ago

“Honestly, great insurance company, cheap prices, good online system to help you out, i swapped my car insurance to another car for 20 quid in about 5 minutes so, so far, the best insurance company ive been with, would recommend”

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Posted 5 years ago

Hey Hassan, thank you so much for your great review! You know where we are should you need anything :) Many thanks- John @ Carrot

Posted 5 years ago

“Query was dealt with very promptly and without fuss or confusion. Definitely better than customer service was a year ago :-)”

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Posted 5 years ago

Hey Andy, thank you for leaving us the review! Have a great day- Many thanks- John @ Carrot

Posted 5 years ago

“Very helpful easy to talk to the staff. Got a berry cheap quote and went for that now am paying less than I normally would.”

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Posted 5 years ago

Hey Bethany, thank you so much your review! Have a great day :) Many thank, John @ Carrot

Posted 5 years ago

“Starting my insurance with Carrot was simple and easy. They made the experience clear by telling me in every detail what I needed to do, as a young adult sorting insurance can be confusing and hard, but not with carrot. The reward system is a great way to motivate you to drive safe.”

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Posted 5 years ago

Hey Katie, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“I never really had a problem with them at all to be honest. Only thing I can say is the customer service answering the phone was a long wait I’m not surprised it’s gone digital. Sometimes my wingman wouldn’t connect.. but apart from that there ok. The weekly treats was great”

Helpful Report

Posted 5 years ago

Hey Belinda, thank you for your review. Sorry if you have been having issues, please don't hesitate to contact us so we can look into this for you. Our wait times have significantly improved now we are on Live Chat :) Many thanks- John @ Carrot

Posted 5 years ago

“Customer service is great once you manage to get through to someone on the online chat and price has always been great as both years iv used carrot they have been the best on price. Delivery, returns as refunds I have never had to use so couldn’t comment on them.”

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Posted 5 years ago

Hey Joseph, thank you for your review. Sorry to hear you struggle to get through to us. You can contact us out of working hours via Live Chat and we will get back to you :) Many thanks - John @ Carrot

Posted 5 years ago

“Carrot is a good well priced insurance provider. The app needs some work as sometimes the tracking seems very off. However, overall it’s a good first insurance for drivers to have.”

Helpful Report

Posted 5 years ago

Hey, thank you for your review. If you would like to discuss the tracking of your journeys further, please do not hesitate to contact us via Live Chat :) Many thanks- John @ Carrot

Posted 5 years ago

“need to change your usage score for people who need to do thing more often they will lose score for nothing even if the other scores are 10”

Helpful Report

Posted 5 years ago

Hey, thank you for your review. The usage is based on the amount of journeys you make, length and time you are driving. We use statistics to understand what factors may cause a higher risk for an accident. If you wish to discuss this further, please don't hesitate to contact us via Live Chat- Many thanks - John @ Carrot

Posted 5 years ago

“Good price”

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Posted 5 years ago

Hey, Thank you for your review! Have a great day :) Many thanks - John @ Carrot

Posted 5 years ago

“Very helpful, the live chat very quick and easy to use but I have had a few difficulties using the app for my black box where I just gave up. The phone staff are also very helpful and pleasant to speak to”

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Posted 5 years ago

Hey Abbie, thank you for your review! Should you need any help with anything, please don't hesitate to contact us via Live Chat, we will be happy to help with anything we can :) Many thanks - John @ Carrot

Posted 5 years ago

“Very affordable and easy to use. Live chat is very helpful.”

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Posted 5 years ago

Hey, thank you for your great review! Have a great day- Many thanks, John @ Carrot

Posted 5 years ago

“Great customer service. Live chat was very helpful with my enquire’s and questions. Really easy to use!😊”

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Posted 5 years ago

Hey Prab, thank you so much for your review! Have a great day- Many thanks John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews