Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff”

Helpful Report

Posted 6 years ago

“Always happy with the service provided by Carrot! The only thing I dislike is that you cannot ring and speak to anyone, this isn’t as personal and sometimes hard to explain or get your point across! Also my app hasn’t worked for a long time, I have gotten in touch a few times but nothing seems to be resolved”

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Posted 6 years ago

“Great price, the voucher idea is brilliant and customer service is great!”

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Posted 6 years ago

“Good price and love the vouchers idea”

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Posted 6 years ago

“Easy to get in touch with and reliable, good rewards weekly.”

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Posted 6 years ago

“Miles better system with the online chat vs the call centre before. Quick and friendly service”

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Posted 6 years ago

“Had no problems at all with my insurance the only thing I think they need to improve on is the app I can never log on and always have problems with it”

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Posted 6 years ago

“So easy to set up my wingman and very helpful when I needed things explaining, the app is very useful as well.”

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Posted 6 years ago

“Easy to navigate being a first driver and also customer service has been great for any problems I’ve had.”

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Posted 6 years ago

“Great when you manage to get a hold of them but trying to get a hold of them on the phone, may aswell write to them... glad they started doing the live chat.”

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Posted 6 years ago

“Excellent service and very helpful”

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Posted 6 years ago

“Very helpful with any enquiring I have”

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Posted 6 years ago

“Really good price but need more ways to contact the company about information that cant be gather in the website or the app”

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Posted 6 years ago

“Rewarding customer is a really good way of making the road save, happy with the service and price also being able to us your mobile and connect to your bluetooth as a black box is amazing no time wasted”

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Posted 6 years ago

“Can only contact carrot insurance via live chat, takes a while to connect and get hold of someone on the phone. The app is useless I constantly have issues with it. Even after getting in contact with someone for help the app still doesn’t work”

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Posted 6 years ago

“Carrot has always answered my questions and even when, due to my fault, the insurance had to he cancelled they still accepted me back without failure. They have the cheapest price for new drivers too ! Excellent service !”

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Posted 6 years ago

“Very good customer service and cheap car insurance”

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Posted 6 years ago

“Customer service is friendly”

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Posted 6 years ago

“Really good car insurance. I had been struggling with a payment and they gave me more time and worked with me. Fantastic service would recommend”

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Posted 6 years ago

“best premium price i could find. pretty stress free and easy to get in touch with someone through live chat. black box performing pretty well so far. would recommend”

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Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews