Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is great, chat is useful plus helpful staff”

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Posted 5 years ago

Hey Jack, thank you for your great review! We really appreciate it :) Have a fantastic day! Many thank, John @ Carrot

Posted 5 years ago

“Price is fantastic and the drop in price during the renewal was staggering😊 really highly recommend their great customer service and product.”

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Posted 5 years ago

Hey Felix, thank you for your great review! Have a great day. Many thanks, John @ Carrot

Posted 5 years ago

“Good service”

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Posted 5 years ago

Hey Charlie, Thank you for your review! Have an amazing day. Many thanks, John @ Carrot

Posted 5 years ago

“Great customer service, good prices on insurance.”

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Posted 5 years ago

Hey Lara, thank you for leaving us the review! Have a great day. Many thanks, John @ Carrot

Posted 5 years ago

“Great insurance for new drivers. The box was fitted with no problem. Great incentives to drive well with a fabulous selection of vouchers. So impressed with them and the discount for next year have renewed for my daughter.”

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Posted 5 years ago

Hey Sheryl, Thank you so much for you kind review! Its great to hear you renewed with Carrot! if you need anything, you know where we are. Many thanks John @ Carrot

Posted 5 years ago

“Joining carrot was simple and easy. The dashboard is easy to navigate and the vouchers are a great incentive especially as a student.”

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Posted 5 years ago

Hey, Thank you for such a great review, have a great day! Many thanks John @ Carrot

Posted 5 years ago

“Starting my insurance with Carrot was simple and easy. They made the experience clear by telling me in every detail what I needed to do, as a young adult sorting insurance can be confusing and hard, but not with carrot. The reward system is a great way to motivate you to drive safe.”

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Posted 5 years ago

Hey, Thank you for leaving the review for us. We really do appreciate it and we are glad you found the experience of buying your insurance a good one! :) Many thanks John @ Carrot

Posted 5 years ago

“Great customer service, all issues quickly resolved with live chat”

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Posted 5 years ago

Hey Kelsie, Thank you for your kind review! Hope you have a great day! John @ Carrot

Posted 5 years ago

“Cheapest and great customer service, even though at the start I tried to call as soon as I went on to live chat they resolved everything in one. From validation to general queries. Better system for live chat than waiting on hold for at least half hour like I did in the first place. Overall a great experience so far”

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Posted 5 years ago

“Always happy with the service provided by Carrot! The only thing I dislike is that you cannot ring and speak to anyone, this isn’t as personal and sometimes hard to explain or get your point across! Also my app hasn’t worked for a long time, I have gotten in touch a few times but nothing seems to be resolved”

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Posted 5 years ago

“Good price and love the vouchers idea”

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Posted 5 years ago

“Easy to get in touch with and reliable, good rewards weekly.”

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Posted 5 years ago

“Miles better system with the online chat vs the call centre before. Quick and friendly service”

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Posted 5 years ago

“So easy to set up my wingman and very helpful when I needed things explaining, the app is very useful as well.”

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Posted 5 years ago

“Easy to navigate being a first driver and also customer service has been great for any problems I’ve had.”

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Posted 5 years ago

“Excellent service and very helpful”

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Posted 5 years ago

“Very helpful with any enquiring I have”

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Posted 5 years ago

“Carrot has always answered my questions and even when, due to my fault, the insurance had to he cancelled they still accepted me back without failure. They have the cheapest price for new drivers too ! Excellent service !”

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Posted 5 years ago

“Very good customer service and cheap car insurance”

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Posted 5 years ago

“Really good car insurance. I had been struggling with a payment and they gave me more time and worked with me. Fantastic service would recommend”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews