Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy”

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Posted 5 years ago

“👍 well communication through live chat”

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Posted 5 years ago

“This is my first Car insurance In my life. It seems very good and really appreciated to give me a quote on good deal. I hope you will do well :)”

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Posted 5 years ago

“First of all the online chat is brilliant. You are not waiting round to speak to someone on hold for 30 mins or more. The better driver app is simple and easy to use. Overall carrot is a stress free insurance company😊”

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Posted 5 years ago

“Since I’ve been with carrot ,over 12 Months the service has improved massively. Very helpful and very quick to answer and solve any queries. Would recommend”

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Posted 5 years ago

“The customer service is great with Carrot. I have used the live chat a couple of times and my issues are always resolved quickly and easily. The app is great also and accurate and it’s great getting a treat each week and money off high street retailers. My insurance was a really good price for the year also.”

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Posted 5 years ago

“This insurance is quite cheap considering the fact that I am 18 and a first time driver, they are very informative and very helpful via their live chat web page. I have the black box and on their webpage I can easily asses how well I have been driving which gives me a great boost of confidence. Very very good company.”

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Posted 5 years ago

“The company are very competitive in the price for new drivers. The service if you ever need to contact them is fantastic , extremely quick and easy to use either by phone, chat or email”

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Posted 5 years ago

“I have been nothing but satisfied with my experience with carrot insurance every time I have had a question for live chat I have had a quick response and have been more than happy with the help I got.”

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Posted 5 years ago

“Very good insurance company”

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Posted 5 years ago

“Cheapest quote I’ve recieved on 2 separate vehicles, reliable, easy to contact.”

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Posted 5 years ago

“Really good cheap insurance and brilliant communication”

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Posted 5 years ago

“So quick and easy - forget sitting on hold for hours to have a simple query answered; their online chat make getting questions and queries answered super quick and easy.”

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Posted 5 years ago

“Such a great service, not long only does the company help you with their outstanding customer service skills, you also get great rewards every week just for driving, you cant go wrong.”

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Posted 5 years ago

“Really helpful with anything I need and always available to chat when I need help. Thankyou”

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Posted 5 years ago

“I had a problem with my license number and the customer service live chat was extremely helpful”

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Posted 5 years ago

“Excellent customer service. Always helped me fast and efficiently. Highly recommend.”

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Posted 5 years ago

“Customer service is amazing I have been with carrot for a full year now and have had no trouble at all. Perfect company to use!!!”

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Posted 5 years ago

“I stuggled to make a payment and got in touch with someone on the live chat. They helped me so much and found a way to work with me so payment could be made. They was supportive making sure everything was ok. It’s the best insurance I have come across. By far the best service I have had when it comes to car insurance and I recommend carrot insurance to many others.”

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Posted 5 years ago

“Everything has been straight forward from the start, their customer service team is extremely helpful and their live chat option is efficient and easy to use, all queries can be answered on there which is great as you don't have to wait in ridiculously long call queues! I would recommend this insurance company for their insurance prices, cheapest I could find. Setting up my black box was very easy, all done through the app - a few photos of my car and my documents and everything is good to go. Automatically connects with my car making it easier for if I'm ever in a rush! Saves the hassle of someone coming out to fit it I really cannot recommend this insurance company enough, brilliant from start to finish.”

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Posted 5 years ago

Thank you for the amazing review Mollie. We're really glad that you've been happy with everything. and you are finding the app easy to use.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews