Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the rewards and that I can see how well I've been driving, good customer service”

Helpful Report

Posted 9 years ago

“I have been with carrot for 3 month now and apart from a few hiccups I have really enjoyed my time with them.”

Helpful Report

Posted 9 years ago

“Black box didnt work, new one was installed 3 months later. When the black box guy arrived he put a screw in the wrong place which stopped my car from coming on. All is now good. But customer service are not very helpful at all.”

Helpful Report

Posted 9 years ago

“It was all very simple. Organising the set up of the black box was quick. Only delay was that it seemed like there were more and more documents I had to send them when I thought I had already sent them. But they were very helpful and told me what they needed.”

Helpful Report

Posted 9 years ago

“Black Box took a long time to install, and then didn't work, and then took another age to put another one in. The Black box reads Journeys that were not taken, Customer Services don't really no how to respond to the issue. Overall it's good.”

Helpful Report

Posted 9 years ago

“Great customer service, very easy instructions for first time insuring a car and price is very good!”

Helpful Report

Posted 9 years ago

“Good rates app is easy to use and mother is at ease knowing I'm driving safe and can track my car”

Helpful Report

Posted 9 years ago

“Good price for starting insurance, cheapest I could find. Dashboard is brilliant and I like the rewards every quarter. Only one poor thing is the customer service, takes far too long to get through to on the phone other than that everything is great!”

Helpful Report

Posted 9 years ago

“I liked the price and the dashboard is easy to use. The finance company haven't met my expectations though regarding their paperwork etc.”

Helpful Report

Posted 9 years ago

“No set time limits”

Helpful Report

Posted 9 years ago

“Really good for new drivers, cheapest insurance I could find by £800 minimum”

Helpful Report

Posted 9 years ago

“Good Cheap insurance company but the customer services are a nightmare to get through to!!! Dont like how the amount of times you use your car affects your scote usage!”

Helpful Report

Posted 9 years ago

“I have receieved good rewards so far.”

Helpful Report

Posted 9 years ago

“As a young person paying their own insurance, really appreciate the quarterly rewards for driving safely!”

Helpful Report

Posted 9 years ago

“Brilliant service, Nice and easy set up plus very cheap.”

Helpful Report

Posted 9 years ago

“They helped me to edited insurance with ease and simplicity.”

Helpful Report

Posted 9 years ago

“Cheapest insurance, LOVE how you get the rewards as I am a younger driver paying for my own insurance, so it's good to be rewarded whilst driving safely”

Helpful Report

Posted 9 years ago

“After the third appointment taking two days off work, the black box guy decided to turn up, on one of the previous appointments they tried to say they had turned up and we were not at home, fortunately I noted and logged all the stressful phone calls I had made, this confirmed he was wrong and did not turn up at all. Also have done two identical journeys on the black box, 1st said a score of ten, second identical trip time driving and speed, score 3”

Helpful Report

Posted 9 years ago

“Kept charging me for extras. Block box does not read accurately. Expensive. Bad customer service”

Helpful Report

Posted 9 years ago

“Emailed in October as technical problem carrot end still not resolved, end of first quarter was 8/10 still don't know if had rebate as not been contacted currently were disappointed with service, would be lovely if they contact me after reading this !!!”

Helpful Report

Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews