Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and cheap insurance”

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Posted 8 years ago

“Very informative”

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Posted 8 years ago

“Thanks U made me happy”

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Posted 8 years ago

“System crashed after 6 weeks so could no longer access dashboard contacted carrot October they were looking into it as it was a problem from their end they told me, subsequently after too many emails to found & threatening to write to IT director they said would look into it asap & let me know .... u guessed it not heard outcome ( think need to send the letter now) policy taken 8/8 & not had reward money yet or know how much is due which should have been paid 8-11. But please don't let my poor report influence your choice.”

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Posted 8 years ago

“Its a great insurance company. Very friendly and polite customer service”

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Posted 8 years ago

“Just got £50 very nice surprise”

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Posted 8 years ago

“Do not go with this company. Firstly the black box. You can have great scores for ages but as soon as you get close to your quarter when you get money back all the scores.drop dramatic ly so you get less money back then you though you would. It also marks you down into the minuses if you drive after 11pm. They say they have no curries but that seems like one to me. You will also get marked down for usage badly for no reason. Driving to work on 2 different days at the same time and the same length of time foe the journey,they gave me 2 completely different scores. Reason 2 customer service. You will be on hold for at least 30 mins each time you call. And sometimes they will just cut you off. Reason 3, accidents. I'd you are unlucky enough to have an accident. Even if it's not your fault... they will NOT fight for you. No matter what information you send them to show your inocence they don't care. They will just tell you it is likely to just come back as your fault. They are so unhelpful when it comes to this as well and they don't even try to use your black box to help you. Honestly theyebrows are useless. Honestly just get a dash cam. Complete shit”

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Posted 8 years ago

“Some money back, insanely high insurance, inaccurate results on usage. complicated phoning procedure”

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Posted 8 years ago

“Will definitely not being using this company ever again. Customer service is non existent”

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Posted 8 years ago

“It's nice that they give some money back but what makes me unhappy is that sometimes my driving results are not accurate.”

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Posted 8 years ago

“Easy to get insured on, money back for good driving is good.. The only problems i had is when it came to fitting my black box they said they couldn't do it because of the stripe down my car. The installer refused to install the box even though i had paper proof from my cars manufacturer that the stripe was standard and that it came out the factory with it. i received an email two days later that they was going to terminate my cover, after an hour of being on hold and after a heated conversation they accepted the stripe as a modification and disregarded the letter from the manufacturer.. meaning next year my insurance with them will be higher... If you have a decal that came with the car when it was built stay away from Carrot as they wont care and will class it as you modifying the car.. :/”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Great prices great company easy to talk to”

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Posted 8 years ago

“Reward for good driving”

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Posted 8 years ago

“The process has been marred with faulty box, huge delay in getting it installed, it didn't work, had to be replaced and still records trips when the car is not actually moving! Other than that all good.”

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Posted 8 years ago

“Just got £50 very nice surprise”

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Posted 8 years ago

“Very good company, would be with Carrot next couple years!”

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Posted 8 years ago

“First car insured and it's been a few months so far no problem at all and cheapest one out there!”

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Posted 8 years ago

“The insurance was great intially. It was fair. First problem: I got a warning for speeding which i absolutely agree with. I improved my driving from this and tried not go over the limit at all. I got my car insurance cancelled for "speeding". I didnt get notifyed for over one month since the incident occurred and i was apparently doing 30 on a 20 mph zone when it is actually 30mph. 2nd problem: it takes 40 minutes to get through to the customer service team and the women wanted. no dealings with my issue. 3rd problem-when i got my car it was working perfectly and then suddenly it stopped starting. I needed to jumpstart it every few days which was a complete pain. This started happening after the ibox was installed. I took it to seceral different garGes who all suggested different issues. I changed the battery and got several other things repaired and all no luck. Fianlly one guy suggested it might be the iboxand after 5 months of having a car like this i got it fixed. It cost me alot to find this issue. 4th issue- i still havent recieved my deposit back.. still waiting. Thanks carrot:/”

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Posted 8 years ago

“There are positives and Negatives to any insurer. I've just finished my first year with Carrot and earned a total of £300 cashback! Saved that up and renewed my insurance and it has dropped a considerable amount! Over 50%! As long as your car is standard, you drive safe and to the box's limits. You have nothing to worry about! The only downside is the waiting time to the customer service team, But once you get in they resolve your issue straight away. I recommend going with Carrot for the first 2 years of your driving. Well worth it!”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews