Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They cancelled my policy because of 'outstanding documents' even though I had called up a week prior to make a claim, and there was no mention that anything on my account was outstanding. At this point I was already insured with them for 4 months. They then went on to tell me that my deposit was un-refundable and that they tried to contact me and i should learn to 'read my emails' when there is not one email about outstanding documents. AVOID LIKE THE PLAGUE. They are a company which thrives off exploiting young drivers, Please just pay that little bit more and go with a company which is genuine and not so money orientated.”

Helpful Report

Posted 8 years ago

“I am a 17 year old boy who recently took an insurance policy with carrot I made a mistke by speeding and my black box cought me for this I phoned up it took me 40 minutes to get trough to them when I got through I cancelled my policy they said they were due me a rebate and they said the would send me an email of how much this was a week later I got an email and a letter telling me I was owe them money I have since tried phone them and email them they have blocked my email address and they cut me off 3 times after been on hold for more than 40 minutes I am now phoning for a 4th time they have still not answered after 42 minutes exactly and I do not expect to get an answer from them please learn by my mistake and I would. It recommend carrot to anyone please can anyone that had been in the same situation reply please because I Am going to report them to fianancialc conduct authority”

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Posted 8 years ago

“Cheap insurance, good customer service. It's nice to be awarded for good driving!”

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Posted 8 years ago

“I'm pleased with carrot so far. It was the lowest insurance I could find and so far the customer service has been great. The only downside is with the black box..it's great however I do work late nights on occasions and it drops my score right down which is annoying. But apart from that I would definitely recommend.”

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Posted 8 years ago

“Worse company ever. Apparently my wheels were "modified" so they cannot insure me. So now after paying £3000 they want to cancel my policy. They are a right headache. NEVER go with carrot. They always find the dumbest excuses for apparent modifications.”

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Posted 8 years ago

“Cheapest car insurance that does the job”

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Posted 8 years ago

“Absolutely disgusting. Ridiculously overpriced, 30+ minute phone ques (I generally give up after 20), mileage top up for 5000 miles costs almost double the policy. I'm calling to cancel the policy and they don't answer the phone. I've been with some pretty awful insurance companies but this is by far the worst. Do not, under any circumstances, go anywhere near this company. Absolute Pile of trash.”

Helpful Report

Posted 8 years ago

“Well where do I start.... First of all I tired to get the black box fitted which was then refused as the vehicle was 'modified'. The actual modification was £20 plastic wheel trims which the engineer could have removed there and then but could not think of that as that was too difficult. This was after making 2 x 35+ min phone calls to get through to arrange an engineer. Since then I have sent many photos to Carrot showing that we have removed the wheels and replaced them with the ones that came with the vehicle to hear nothing. Again 3 phone calls to Carrrot the shortest one being 48 minutes. You just cannot get through to the company via the phone. Once the call gets answered the call takers are pleasant and helpful. Now I have just received an email to say that they want to cancel the policy even though I am waiting for the go ahead for the replaced wheel trims. Absolutely horrendous time with this company!!!”

Helpful Report

Posted 8 years ago

“Have had my policy for a few months now and I am happy so far. It is the cheapest insurance I could find by far and has a great costumer service team to help when ever you need it.”

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Posted 8 years ago

“I've been insured with carrot for a few months and have no complaints, they were the cheapest price out but deliver great customer service”

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Posted 8 years ago

“Changed my car and searched for a new quote, Carrot were the cheapest by miles! It's early days and am still waiting for the black box to be fitted. Hopefully it will work as it's supposed to and I'll earn some much needed cash rewards! All in all it was fairly straight forward to take out insurance with them only needing a small deposit initially, which was ideal for my circumstances. Found the customer services helpful and patient, which I think is important being the first time most of us have taken out car insurance.”

Helpful Report

Posted 8 years ago

“Carrot insurance has allowed me to drive at an affordable price, having an I-box isn't bad as you should be driving normally and safely anyway! I like how the cash backs give you an incentive to drive safely as this will hopefully stop others from having accidents! Really happy with the service and the way everything's been dealt with!”

Helpful Report

Posted 8 years ago

“Overall good and nice to get regular cashback but issues with black box eh no way of knowing who is driving on a long journey - mum and I swap every hour but then my cashback reduces.”

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Posted 8 years ago

“I just think it's great”

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Posted 8 years ago

“I am 18 and have not long past my test and carrot was the cheapest even though it's still costing me a fortune.. I had the back box put on and when they came to fit it they said they couldn't because my windows were tinted so they left and carrot got inTouch with me said if I remove all tints and send pics in with them removed they will make another appointment for box to be refitted which I didn't understand what the tint had to do with my driving it's a joke but I removed it anyways as I needed the insurance as I had already paid nearly 600 pound deposit just hope after all this my monthly payments will drop a considerable amount”

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Posted 8 years ago

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Posted 8 years ago

“Carrot insurance has been a great company as I am only 18 even though my payments are very high am hoping that they will be much lower after my first 12months”

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Posted 8 years ago

“Decent insurance”

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Posted 8 years ago

“Very good very simple good prices and great added bonuses”

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Posted 8 years ago

“I love the rewards and that I can see how well I've been driving, good customer service”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews