Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great insurance company and great customer service! Well recommended!”

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Posted 9 years ago

“After I had my accident they have been very good in guiding me and helping me sort it out quickly and efficiently. Also the carrot card is very helpful to me. Such a great insurance company for new drivers.”

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Posted 9 years ago

“Service offered is amazing”

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Posted 9 years ago

“Due to the fact I work nights and drive after 10pm I am fined for this its not good...”

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Posted 9 years ago

“The cash back rewards for driving safely are great! Plus the driving scores are great to see how well you are doing or where your mistakes are.”

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Posted 9 years ago

“Good overall service but 'usage' is a joke. I get different scores each day, even if at the same time of day as the previous day before and the same journey time and it seems to constantly bring my score down. It says usage is for the time of day but it's not very consistent when it rates on this. Also, if you drive in rush hour or peak times the score goes down most of the time, no matter how well you drive, which is a con, as I have to drive during those times most days. Would be better if 'usgae' was more consistent. That being said, it was quick to set up, and I like being able to keep track of driving scores etc. Excited for money back reward.”

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Posted 9 years ago

“Easy to insure, love the young drivers policy where you can earn money back for safe driving and the guy who came to fit my black box was friendly, would definitely recommend!”

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Posted 9 years ago

“It was very easy to get a quote and to get my car insured as I was a new learner. Also they was very efficient to get my Ibox fitted as they was able to come to my work and fit it there for me so no inconvenience was caused.”

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Posted 9 years ago

“Good updates and easy to read. Looking forward to my discount!”

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Posted 9 years ago

“Verry happy”

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Posted 9 years ago

“I've had insurance with this company for 4 months and my score is slowly going down every single day due to the time I work at and leave the gym, that's the only driving I do and I'm losing out on money that is in no way my fault.”

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Posted 9 years ago

“taking out the insurance initially was easy and quick however after taking out the insurance there has been a few issues which are staring to get on my nervous a lot especially after being told one thing by customer services then receiving letters and emails with the complete opposite wrote on them. overall though not a bad company just a few errors that need correcting or tightening up”

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Posted 9 years ago

“Good customer service but 'usage' is a joke. I get different scores each day, even if at the same time as the day before, and it seems to constantly bring my score down. It states usage is for the time of day but it's inconsistent with what score you get. Also, I always drive in rush hour and the score goes down most of the time then. Would be better if 'usgae' was better explained and more consistent”

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Posted 9 years ago

“Quick and easy, brilliant customer service”

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Posted 9 years ago

“I had a box fitted after buying an old cheap car which I couldn't get insured anywhere, this was the cheapest option. After nearly 2 years of driving I thought I would hate it but you don't even notice and I love the so to check my scores! And the cash rewards are a nice bonus getting abit of money back”

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Posted 9 years ago

“The fact that I can earn money back for driving sensible”

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Posted 9 years ago

“Very good service. The black box is very precise. Getting feedback straight away is a bonus!”

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Posted 9 years ago

“Great company to have insurance though, anything I've misunderstood was easily sorted with a simple and quick phone call”

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Posted 9 years ago

“So far had very very good experience with carrot! Would/have told friends and family about the company!”

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Posted 9 years ago

“Was easy to set up, no long wait times on the phone and every member of staff was happy to help!”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews