Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to insurance/ use they website. The guy you fitted my black box was lovely either though at a busy place. The app is easy to use and has everything I need on there, easier login to check a after a long journey. Couldn't say a bad word about it”

Helpful Report

Posted 9 years ago

“Overall excellent company, Haven't needed to phone about any issues. The customer service I have experienced was better than I expected, the man who installed my black box was very nice and friendly and when I asked questions about it he was very helpful and polite whilst explaining. The reward system for good driving is very inventive, I like how they send you a card with the money you earn loaded on to it which you can spend anywhere. The 1 and only fault I have with them if the 'usage' part, other than that excellent company. Highly recommend and have recomended to friends and family currently learning to drive.”

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Posted 9 years ago

“Good system for rewards.”

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Posted 9 years ago

“Best price I could find love the app have got on well with this company and just earned my first reward and brought myself some clothes I would recommend this to everyone.”

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Posted 9 years ago

“Carrot have always provided excellent customer service and I've never had an issue when trying to sort something out.”

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Posted 9 years ago

“Overpriced and horrible customer service. Charged me £400 extra when I moved to my new house less than 5 miles down the road, then tried to charge me an £150 'admin fee' when I bought my new car. They don't care about retaining their customers and their call agents are monotonous and unsympathetic. Have now left for a policy that was nearly £1000 cheaper annually.”

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Posted 9 years ago

“Easy to understand. Wish it was more specific”

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Posted 9 years ago

“My score went from 7 out of 10 down to -2 out of 10 over the space of 1 or 2 short journeys during which I drove at exactly the same standard as before. Which happened at the time I was due to receive my money back reward. Makes me think the money back reward is just a selling point and isn't actually as good as it's made out to be!”

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Posted 9 years ago

“Great other than I have no clue how the work there usage rating”

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Posted 9 years ago

“They are brilliant insurance company my only query is with the usage rating on the app confuses me. Excellent prices”

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Posted 9 years ago

“Great rewards back for good driving however usage is always negative after driving after 11”

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Posted 9 years ago

“Fantastic customer sevice, no curfews with a fantastic reward system for Learner Drivers”

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Posted 9 years ago

“Earn money back for good driving!”

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Posted 9 years ago

“Generally a good insurance company, and a good black box, however sometimes the usage part isn't too great.”

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Posted 9 years ago

“There is no curfews. You can see what rewards you are on to get. And I got £50 back from driving safely.”

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Posted 9 years ago

“Very simple and friendle customer service with generous potential rewards.”

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Posted 9 years ago

“Good insurere”

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Posted 9 years ago

“Very good on showing how my driving is going, the dashboard app is very easy to use. Customer service is very slow though”

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Posted 9 years ago

“Not as bad as I feared, however the usage is so annoying! Why get penalised for driving between 11:00 and 5:00?! Makes no sense... Also I can be driving outside of those times and still receive less than ten for usage? Don't like the fact that short trips are punished also as my trip to work 4 times a week are short and I get penalised every time...”

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Posted 9 years ago

“Not as bad as I thought it would be, however I do think the score seems to be a random pick and the usage score is annoying. Other then that, I'm into my second month and it's not so bad having a black box after all.”

Helpful Report

Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews