Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was easy to set up, no long wait times on the phone and every member of staff was happy to help!”

Helpful Report

Posted 10 years ago

“Easy to insurance/ use they website. The guy you fitted my black box was lovely either though at a busy place. The app is easy to use and has everything I need on there, easier login to check a after a long journey. Couldn't say a bad word about it”

Helpful Report

Posted 10 years ago

“Overall excellent company, Haven't needed to phone about any issues. The customer service I have experienced was better than I expected, the man who installed my black box was very nice and friendly and when I asked questions about it he was very helpful and polite whilst explaining. The reward system for good driving is very inventive, I like how they send you a card with the money you earn loaded on to it which you can spend anywhere. The 1 and only fault I have with them if the 'usage' part, other than that excellent company. Highly recommend and have recomended to friends and family currently learning to drive.”

Helpful Report

Posted 10 years ago

“Good system for rewards.”

Helpful Report

Posted 10 years ago

“Best price I could find love the app have got on well with this company and just earned my first reward and brought myself some clothes I would recommend this to everyone.”

Helpful Report

Posted 10 years ago

“Carrot have always provided excellent customer service and I've never had an issue when trying to sort something out.”

Helpful Report

Posted 10 years ago

“Overpriced and horrible customer service. Charged me £400 extra when I moved to my new house less than 5 miles down the road, then tried to charge me an £150 'admin fee' when I bought my new car. They don't care about retaining their customers and their call agents are monotonous and unsympathetic. Have now left for a policy that was nearly £1000 cheaper annually.”

Helpful Report

Posted 10 years ago

“Easy to understand. Wish it was more specific”

Helpful Report

Posted 10 years ago

“My score went from 7 out of 10 down to -2 out of 10 over the space of 1 or 2 short journeys during which I drove at exactly the same standard as before. Which happened at the time I was due to receive my money back reward. Makes me think the money back reward is just a selling point and isn't actually as good as it's made out to be!”

Helpful Report

Posted 10 years ago

“Great other than I have no clue how the work there usage rating”

Helpful Report

Posted 10 years ago

“They are brilliant insurance company my only query is with the usage rating on the app confuses me. Excellent prices”

Helpful Report

Posted 10 years ago

“Great rewards back for good driving however usage is always negative after driving after 11”

Helpful Report

Posted 10 years ago

“Fantastic customer sevice, no curfews with a fantastic reward system for Learner Drivers”

Helpful Report

Posted 10 years ago

“Earn money back for good driving!”

Helpful Report

Posted 10 years ago

“Generally a good insurance company, and a good black box, however sometimes the usage part isn't too great.”

Helpful Report

Posted 10 years ago

“There is no curfews. You can see what rewards you are on to get. And I got £50 back from driving safely.”

Helpful Report

Posted 10 years ago

“Very simple and friendle customer service with generous potential rewards.”

Helpful Report

Posted 10 years ago

“Good insurere”

Helpful Report

Posted 10 years ago

“Very good on showing how my driving is going, the dashboard app is very easy to use. Customer service is very slow though”

Helpful Report

Posted 10 years ago

“Not as bad as I feared, however the usage is so annoying! Why get penalised for driving between 11:00 and 5:00?! Makes no sense... Also I can be driving outside of those times and still receive less than ten for usage? Don't like the fact that short trips are punished also as my trip to work 4 times a week are short and I get penalised every time...”

Helpful Report

Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews