Computerquote Insurance Reviews

Name: Computerquote Insurance
Rating: 3.57

3.6 Rating 93 Reviews

62 %

of reviewers recommend Computerquote Insurance

Company Reviews

Questions

Metrics

3.6

Based on 93 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

023 9224 7870

Email:

info@computerquoteinsurance.com

Write Your review

Tell us how Computerquote Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My springer spaniel ruptured her ligament and cost me £1790 for operation and insurance refused to pay out I feel like this is a Micky mouse company even my vet cant understand why they will not pay out JOKE After I've been with them for four years loyalty means nothing”

Helpful Report

Posted 7 years ago

We cannot comment publicly on individual cases but we are sorry to hear that you are dissatisfied and a member of the team will be in contact to discuss your claim. With regards Dilys Gale, on behalf of Computer Quote

Posted 7 years ago

“I have been with this company for approx 4 years and have seen the customer service gradually get worse. The claims are taking way too long and when you ring this is put down to a high influx if claims which has been the same excuse for the last year so I don't buy it just get more staff. Also my vet had to send the claim across 5 times before it was put in the system (this then adds further time to your claim) It used to be be claims take 7 days to evaluate and then 10 and now 20 (working days. 0nce it's been evaluated it then takes up to 10 working days before it goes in your account ridiculous. I pay over 150 a MONTH and still have to wait ages for a payout. I have explained that I have a brain tumour and anxiety to various customer service people and that the time it takes to sort out claims is putting me in financial hardship but makes no difference. Steer clear of this company”

Helpful Report

Posted 7 years ago

“Tried to make 2 legitimate claims. Both blocked.”

Helpful Report

Posted 7 years ago

Dear Madam With regards to your claims I am not able to discuss specific details here in order to maintain confidentiality. However we understand that you are unhappy with the outcome but we have given our full reasons in writing as to why the decisions were made. Kind regards Jonathan Walker Computerquote Insurance

Posted 7 years ago

“I have been waiting for 7 weeks for them to settle may claim. I have just rung them again to chase this up and been told it will be at least another 3 weeks! 10 weeks to settle?? Their website claims that they aim to settle within 10 days. Absolute joke, do not use them.”

Helpful Report

Posted 7 years ago

Dear Madam I would like to apologise for the delay in processing your claim, which has now been settled. I am very sorry that we did not meet our customer service standards on this occasion. We recognise this caused you inconvenience and while I am disappointed in the service provided you, I can assure you that we are continually working to improve our response times, which are within the published standards on the vast majority of occasions. Kind regards Jonathan Walker

Posted 7 years ago

“Quick thorough and very satisfactory. Been with insurance for several years. Fortunately only claimed once. Papers were very straight forward and easy to understand. Claim was processed very quickly and professionally. Would highly recommend. Insure both cat and dog with company.”

Helpful Report

Posted 8 years ago

Hi Mrs Sylvia Haselhurst Thank you for your honest and positive feedback. We aim to make insurance easy, efficient and straightforward from the beginning. We're glad you've had a pleasant service. Kind regards, Rebecca at Computerquote Insurance

Posted 8 years ago

“What a nightmare. 4 days for "emergency" home cover to get anyone to visit. 24 phone calls and 2 missed appointments. Won't be renewing.”

Helpful Report

Posted 8 years ago

We are very sorry that you received poor service from the Home Emergency insurers, we hope that during this stressful time the service offered by our own staff met your expectations. We always appreciate issues being brought to our attention so that we can address them. Please do call the office if there is any further assistance we can offer. Dilys Gale - on behalf of computerquoteinsurance.com

Posted 8 years ago

Computerquote Insurance is rated 3.6 based on 93 reviews