Computerquote Insurance Reviews

Name: Computerquote Insurance
Rating: 3.57

3.6 Rating 93 Reviews

62 %

of reviewers recommend Computerquote Insurance

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3.6

Based on 93 reviews

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023 9224 7870

Email:

info@computerquoteinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had the best lifetime policy available when my dog was a pup. 7 years on, my dog gets cancer, they want £200 a month to insure him the next year. Your lifetime policy is garbage, when you need what you’ve paid into for 7 years, you claw it back. Bad business, they think they have you over a barrel when you claim the very thing you chose them for”

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Posted 1 year ago

“Hi would love to say Fran West is the best she was very pleasant helpful and made me feel at ease. Fran sorted my problem immediately very efficient thank you”

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Posted 4 years ago

“Very helpful and understanding customer advisors”

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Posted 4 years ago

“I recently had a water leak (underground) at our property so I called Computerquote for advice. They told me to ring Covea (the Insurers) which I did and they told me I should ring Computerquote !!!!, which I did again, they then said I should ring Covea again. To be honest I gave up, no-one wanted to help or show any responsibility at all. The combination of Computerquote and Covea was TERRIBLE, so avoid if you can. Although, I have just been sent my renewal 'papers' from Computerquote and their Insurers this time is Ageas......who knows if this will be an improvement but I will be going elsewhere. As regards my water leak, I had to get a company in to sort it all.”

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Posted 4 years ago

“Excellent pet insurance. I have a really good experience. I have my cat with Hypertrophic Cardiomyopathy and goes every 6 months to the vets for scans, they paid always in time! Recommend! I have registered recently my other cats as well, very good service, excellent customer care!”

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Posted 5 years ago

“I put in a claim for £66 for a visit to the vets. This was for soft tissue damage to my dogs back. The claim was submitted by e mail on the 8/10/2017. I received an e mail on the 24/10/2017 saying they had received the claim and would process. On the 29/10/2017 I received another me mail requesting my dogs previous vets records to be supplied within 7 days or the claim would be cancelled. As the dog is a rescue dog I do not have the information required and e mailed back on the 31/10/2017 stating he was a rescue and I did not have the previous vets information. As nothing happened I called them on the 08/11/2017 asking the status of the claim. The answer that they were waiting for a response about his previous vets name and location, all be it the address I replied to stated that all replies would be dealt with within 2 days. I gave them the name of the rescue centre, and was told by rescue center that they had been in touch and had been given the previous vets name and address. I phoned again on the 10/11/2017 to see how the claim was progressing and was informed that they were still waiting for the information about the previous vet. The claim is for £11 which clearly they are having difficulty paying and are just delaying as long as possible. My advice to anyone considering this taking out pet insurance give this outfit a wide berth, they are not worth getting involved with.”

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Posted 7 years ago

“Couple of years ago prices started to rise and rang up to complain and they came back with the revised quote that was more acceptable. Now give good prices and have problems finding anything less expensive. Luckly not needed to claim for a while so cant comment on the that aspect.”

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Posted 7 years ago

“It was very easy to give you the money for the policy but time will tell if I have to make a claim, hopefully not though.”

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Posted 7 years ago

“the excess is more managable amount”

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Posted 7 years ago

“Took house and contents insurance out in December,6 phone call later and now in April still had no documents posted to my address.”

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Posted 7 years ago

“Took out the policy and unfortunately my spaniel got an expensive ear infection and they refused to pay out for the sake of a few days when apparently there is a 14 day exclusion period from claims - for which I couldn't see or refer to in any paperwork or documents sent - poor poor customer satisfaction and wish I would of took a policy out somewhere else more reliable !”

Helpful Report

Posted 7 years ago

Dear Mr Jones Like many other insurers (such as Tesco and Direct Line) we impose a standard exclusion period for claims in the first 14 days of a new pet insurance policy, to protect from fraud. I'm sorry that you were not aware of the 14 day exclusion period, which is made clear both within our policy wording documents and on our website. I hope you find a suitable policy for your pet, kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Very reasonable and it offers value for money”

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Posted 7 years ago

“Any claims we have made have always been dealt with very quickly and it is easy to get the claim form off the internet.”

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Posted 7 years ago

“Very affordable, here's to hoping i don't have to use it though 😀”

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Posted 7 years ago

“5 houses in our close lost roof tiles in a particularly bad storm. Our neighbours houses are all in the same condition as ours, and one of them even lost a tile from a new part of their extension. To clarify all mortar was intact until the storm hit. Our insurers were the only ones saying that they won't accept our claim. Very poor service indeed and can't even cancel our insurance with them due to having to pay for the rest of the year, as apparently even if your claim is rejected, they class it as a claim. Feel like we are trapped in a company with unjust reasons to reject your claim. All insurers should work to the same principles. We have written to the financial ombudsman and are awaiting a response as we haven't had any response to our emails from this company.”

Helpful Report

Posted 7 years ago

Dear Mrs Simpson, we are sorry to hear of your concerns. From the details given we have not been unable to identify your policy. Please call 0800 389 9949 to advise us further. Dilys Gale, on behalf of computerquoteinsurance.com

Posted 7 years ago

“Terrible company !!! got hit by a drunk driver when my car was stationary the drunk driver who then got out the car and ran away then said his car was stolen. police have not helped the said that cant prove anything. So no one can help me I am 6 month down the line no further on with my claim I have lost my job because I have no car and I have a 1 year old daughter to clothe and feed and I am still paying for my policy witch I have no car for. Surly this is not right I feel I am paying a lot of money per month £105 in fact for a service I have not received .”

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Posted 7 years ago

We are sorry that you have cause to raise a concern, we have not been able to trace your records form the details given so please call us directly on 0800 389 9949 so that we can discuss the issue. With regards Dilys Gale on behalf of Computer Quote

Posted 7 years ago

“My springer spaniel ruptured her ligament and cost me £1790 for operation and insurance refused to pay out I feel like this is a Micky mouse company even my vet cant understand why they will not pay out JOKE After I've been with them for four years loyalty means nothing”

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Posted 7 years ago

We cannot comment publicly on individual cases but we are sorry to hear that you are dissatisfied and a member of the team will be in contact to discuss your claim. With regards Dilys Gale, on behalf of Computer Quote

Posted 7 years ago

“Just an update on yesterday received notification of settlement for 3 of my four claims (the largest one not yet authorised) and have noticed that it apparently now takes up to 14 days for the payment to go into your account and not 10. This is totally unrealistic as we all know that money transfers these days are instantaneous.”

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Posted 8 years ago

Dear Mrs Hannibal We are sorry that our recent claims service has disappointed you. As a loyal and long standing customer, we do value your business greatly. We have however recently experienced a few challenges within our business that has impacted our service delivery. Rest assured, we have now addressed these issues and our service is now returning to the high levels that you have been accustomed to previously. Further to our email yesterday, your claim payments have been agreed and this will reach you within the next 10 working days. Kind regards. Computerquote Pet Insurance

Posted 8 years ago

“I have been with this company for approx 4 years and have seen the customer service gradually get worse. The claims are taking way too long and when you ring this is put down to a high influx if claims which has been the same excuse for the last year so I don't buy it just get more staff. Also my vet had to send the claim across 5 times before it was put in the system (this then adds further time to your claim) It used to be be claims take 7 days to evaluate and then 10 and now 20 (working days. 0nce it's been evaluated it then takes up to 10 working days before it goes in your account ridiculous. I pay over 150 a MONTH and still have to wait ages for a payout. I have explained that I have a brain tumour and anxiety to various customer service people and that the time it takes to sort out claims is putting me in financial hardship but makes no difference. Steer clear of this company”

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Posted 8 years ago

“Moved house & they put one of my dogs insurance up by £10 & the other £5!! For moving house not any illness!! Would not recommend”

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Posted 8 years ago

Dear Customer, we are sorry that you are not happy with the pet insurance quote for your new address. Our rating system is complex and takes into account factors such as pet age and the claims history from specific areas. In this case you have moved to an area where we typically see a higher number of claims than your old address and have rated accordingly. Your pets would also be older than the original quote at your old address. Your pets would also be older than the original quote at your old address. However, if you had moved from this postcode to your previous one, your insurance quote would have gone down. We hope to give you a competitive quote at renewal. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 8 years ago

Computerquote Insurance is rated 3.6 based on 93 reviews