Computerquote Insurance Reviews

Name: Computerquote Insurance
Rating: 3.57

3.6 Rating 93 Reviews

62 %

of reviewers recommend Computerquote Insurance

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3.6

Based on 93 reviews


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Phone:

023 9224 7870

Email:

info@computerquoteinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had a water leak (underground) at our property so I called Computerquote for advice. They told me to ring Covea (the Insurers) which I did and they told me I should ring Computerquote !!!!, which I did again, they then said I should ring Covea again. To be honest I gave up, no-one wanted to help or show any responsibility at all. The combination of Computerquote and Covea was TERRIBLE, so avoid if you can. Although, I have just been sent my renewal 'papers' from Computerquote and their Insurers this time is Ageas......who knows if this will be an improvement but I will be going elsewhere. As regards my water leak, I had to get a company in to sort it all.”

Helpful Report

Posted 4 years ago

“Still awaiting a claim for over 12 weeks with more and more hurdles to cross every other week”

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Posted 7 years ago

Dear Mrs Cockett I am sorry that you are unhappy with the progress of your claim. In order to progress claims we do require a signed claim forms, details of previous vets and the start date of the condition. Once we have the necessary details I can assure you of a prompt response. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Took ages to process claim and had to chase constantly for a response”

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Posted 7 years ago

Dear Customer, we are very sorry about the delays you experienced with this claim. Your claim was added to our system on 8/7/16 and was caught in the delays we are experiencing with our Assessment Team. It was escalated on 8/8/16 and it was assessed the next day. We are recruiting Assessors to address this issue and reduce waiting times. Please be assured that we are working hard to improve our claims service. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Sadly I am still waiting for an answer back to my query of 2 weeks ago”

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Posted 7 years ago

Dear Mr Roberts, I'm very sorry that you have not received an acceptable level of service from us with regards to your claim. I will investigate this issue and post a follow up response as soon as I have an update. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

Dear Mr Roberts I'm very sorry that you have not received an acceptable level of service from us with regards to your claim. However, we have now investigated the situation in detail, resolved the issue and responded to you in writing. I hope you are now satisfied with the outcome. Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“it doesn't matter”

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Posted 7 years ago

Dear Miss Saban, can you suggest how we could have improved your experience with Computerquote Pet Insurance? Kind regards Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

Dear Miss Saban We have written to you by email for further information on any issues you may have with out service - this matters to us, so please reply so that we can help you. Many thanks Jonathan Walker Computerquote Pet Insurance

Posted 7 years ago

“Not happy at the moment with this insurance company.”

Helpful Report

Posted 7 years ago

Dear Mrs McCormac I'm very sorry that you were unhappy with our service, with regards to a claim that was in dispute. To maintain confidentiality, I am not able to discuss specific details here but I hope you are satisfied with our written response previously sent in this matter. Kind regards Jonathan Walker

Posted 7 years ago

“I would like to thank you'll for the opportunity to give my review. I have had a nightmare experience for being your customer. My no claim discount certificate was provided to you when I took up icar insurance with your selves but I was shocked that you claimed that you have not received the said document after 1 year of me being your customer. and my renewal quote was erroneously stated and I had to send a copy of my previous years no claims discount to prove it. and I thought it was a one time error from you'll and still went ahead with taking up a further year insurance with you'll but still you asked me to send no claim discount certificate inspite of my being your customer for the previous year. and only after I had to spend lot of my time and effort it was sorted and I still was told that I cannot get my previous years erroneous no claim discount years amended .”

Helpful Report

Posted 8 years ago

Thank you for your comments, we will investigate the circumstances that occurred and respond fully to you in due course, Dilys Gale for computerquoteionsurance.com

Posted 8 years ago

“I am getting very worried about an outstanding claim. I received notification that the only claim I have ever put in was received on 07/01/16, I telephoned on 18/01/16 for an update and was told my claim would probably take a further 2 weeks as they'd only got to processing claims to 22/12/15. I expected a 10 working day turnaround. As mentioned, very worried that my claim is not going to paid out”

Helpful Report

Posted 8 years ago

Dear Mr Jiminez, we are sorry that you had an issue with an outstanding claim and I hope it has now been resolved. Please be aware that you can check the progress of a claim online here https://www.computerquotepetinsurance.com/home/trackclaim or by calling 0800 840 1212. Kind regards Jonathan Walker on behalf of Computerquote Insurance

Posted 8 years ago

“Cold hearted money grabbing insurance provider even when our pet had passed away they said we owed them £6:00!! Yes £6:00!! Shameful.”

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Posted 8 years ago

“I missed to send the direct debit form in time and no reminder was sent to me. Computer Quote just fined me on that. Poor service.”

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Posted 8 years ago

We cannot comment publicly on individual situations, but we do try to give exemplary service whilst applying the terms of our trading agreements. We hope that going forward you will have no cause to feel dissatisfied. Dilys Gale - on behalf of computerquoteinsurance.com

Posted 8 years ago

Computerquote Insurance is rated 3.6 based on 93 reviews