“I had an accident which wasn’t my fault and was treat appallingly by Diamond. Tried to put a claim in but they kept dismissing it even with photographic evidence and my record from going to A&E. All they care about is themselves! They claim to care about their customers but all they are about is not losing out on money! AVOID THEM!”
“although diamond aim to be the best insurers I can tell you from experience, this is far from the truth. They try to keep parts of your policy from you In order to prevent you from claiming. All diamond are interested in is increasing profits whilst doing customers out of pocket.”
“the 1st policy I had with this company I cancelled. They wanted me to use a gadget showing how I drive and how fast. At the time I couldn't drive due to a leg injury but they didn;'t seem to understand this and wanted to charge me for not using the gadget. In the end I cancelled the policy but took out a different one with the same company.”
“Had a very bad experience, I was the policy holder with prov lic, with another manual full lic driver on the policy, once I passed with automatic licence, the charged me for getting full lic. Then now, after few months they have cancelled my policy cos I don't hv full manual lic and cant be on the policy. They can only apologies for this with no help.”
“Phoned up to cancel my car insurance due to selling the car.. got charged nearly 3 months direct debit payments to cancel it.. then they told me they were the cheapest!! Asked me if I would use them in the future, of course I said no. Won’t be using them again and wouldn’t recommend them to anyone.”
“Avoid this insurance company. Awful service. I had a crash over a year ago. Which wasn’t my fault. Although I have a witness statement, Photographic evidence and a motor investigator they refuse to proceed with my claim. So I am left with a damaged car!!!!
Worst experience ever.”
“I had to call Diamond to switch cars over. Had to wait on hold for a little while but understandable I spoke to a man who helped me understand my cover and switching over fees. I have a 1.5 T-Sport Yaris and Diamond was the cheapest for me and the cover I needed never had to call them with problems with my policy (touch wood) all round have had a good expericence!”
