“You never know how good your insurer is until you make a claim. Luckily this hasn’t happened and I’m hoping they will show some appreciation when it comes to the renewal.
I’m not holding my breath and if an increase is sought I shall simply move on to pastures new.”
“Not had any issues up until I downsized my car in June and knowing I needed to insure it the monthly premium went up. On the plus side they were excellent when I needed the new insurance document to collect my new car.
Refreshing to speak to someone in the UK and calls were answered quickly.”
“I had to call Diamond to switch cars over. Had to wait on hold for a little while but understandable I spoke to a man who helped me understand my cover and switching over fees. I have a 1.5 T-Sport Yaris and Diamond was the cheapest for me and the cover I needed never had to call them with problems with my policy (touch wood) all round have had a good expericence!”
“I was with Diamond for my car insurance for 5 years! They were great throughout, however they would not honour a cheaper quote I had found else where. They were asking for 3x the amount. They did not appreciate my 5 year loyalty or the fact that I had never made a claim. The most discount they could offer me was 50p off their original quote. I was really disappointed about this and chose to go elsewhere.”
“I have used this company for 3 years now and never really had an issues. Great customer service, team are very friendly and are quick to answer the phone.
Only thing I would say is keep an eye on the price when up for renewal as they always seam to charge me more rather than less which is annoying. Also when I changed my car to a smaller car with a smaller engine, they also charged me more rather than less!!”
“I crashed my car, diamond got it picked up n scrapped. They then sent me a cheque for £29.00 n told me thats what was left after they got my car recovered. Even though i ad an excess of £450.00.”
“When I phoned Diamond to put in a claim for a cracked windscreen the callas answered quickly but I had difficulty understanding some of what she was saying. They passed my details on to a local company and when they phoned on Sat morning said it would be Tuesday before they came out and I would receive a call first thing in morning to tell me when they would be. Did not get a call till 10:45 to say they would be there in 20 min. When they arrived there was a little very light rain so said they could not do it. And I would get a call to arrange another time. I had to end up phoning them and it is now Thursday before they will come. The guy told me the car was okay to drive even though it has a 10inch crack on the windscreen, if that is the case why is there all these adverts telling you to get hips and cracks fixed straight away as they could shatter. I think Diamond need to look into what 3rd parties they are using”
“I had to make a claim although dubious as to responsibility. I took liability but body repair said it was clear they had driven into me, so I was gutted. Anyhow Diamond Insurance kept me up to speed. One thing I'd not done before is have to speak to DVLA with the insurance company listening in to ensure I hadn't lied about having points etc on my licence. They said I needed to do that to get moneys owed. I'm not one to lie about these things so that was fine.”
