“Been with "diamond" insurance for under a year. Price was great to start with. I enquired about change of address recently as considered moving in with my partner and price came back a lot higher than I expected. I didn't accept the change of address and the bloke (on web chat) duped me into this change and expected it on my behalf! Luckily my partner is clued up and challenged this.
Ladies Keep Well AWAY as these lot will empty your bank!! Use a reputable insurance company.”
“beware of cheap quotes from this admiral company , once you've paid they take more money off you in the name of administration. 40 pounds for changing a couple of digits. I think this is a ploy to get more cash of customrs”
“Customer service very poor, it has now been coming up to 2 years since i went with them., i was passenger in car accident. I can never get hold of my case handler. Countless emails and voicemail left asking them for an update on my case. they requested my medical reports from my doctors in May 2017 and didn't receive them until Jan 18 when i called up to ask the process with regards to this and asked how long it was before then followed this up i was told that i should get in touch with them - What do i pay you for !!!. waste of time - avoid !!!! i would never recommend Diamond Law.”
“I had to make a claim although dubious as to responsibility. I took liability but body repair said it was clear they had driven into me, so I was gutted. Anyhow Diamond Insurance kept me up to speed. One thing I'd not done before is have to speak to DVLA with the insurance company listening in to ensure I hadn't lied about having points etc on my licence. They said I needed to do that to get moneys owed. I'm not one to lie about these things so that was fine.”
“If I could give 0 starts. I would. I've been with this company for a few years. Broke down last night, and waited over 3 hours to be recovered. Then I told them where the car was being recovered too didn't allow me a hire car because basically, I wasn't going to a local garage but one I use all the time. Baring in mind I was in London it was nearly 9pm wouldn't be able to leave my car at a closed garage and then be able to get back there the next morning to explain the problem. Due to covid the recovery van couldn't take me home and they would see if I could get a taxi but was unsure! To which I was about to be left in the dark in a place I hardly knew I had to walk over a mile to the train station to then get a bus and walk over a mile home in the dark this all happened at 6pm and I didn't get home until nearly half 11 that night. What sort of company allows a woman to be left in a vulnerable situation ! Avoid at all costs.”
“These people are absolute robbers, been with them for 4 years and so far price stayed roughly the same and this year even though a named driver had his points REMOVED it went up 2000!! We phoned and asked what is going on as we thought they made a mistake and they could only say “a number of factors come to play but i cant specify any of them as i wouldnt know” we had a lot of problems with this company as they stole money out our account without us knowing and then claimed it was accidental, as a way of apologising they promised us we would “be in for a shock” when we went renew, i can definetly confirm we were in for a shock the renewal went up by 2k, stay away from these idiots.”
“I had an accident which wasn’t my fault and was treat appallingly by Diamond. Tried to put a claim in but they kept dismissing it even with photographic evidence and my record from going to A&E. All they care about is themselves! They claim to care about their customers but all they are about is not losing out on money! AVOID THEM!”
“although diamond aim to be the best insurers I can tell you from experience, this is far from the truth. They try to keep parts of your policy from you In order to prevent you from claiming. All diamond are interested in is increasing profits whilst doing customers out of pocket.”
“the 1st policy I had with this company I cancelled. They wanted me to use a gadget showing how I drive and how fast. At the time I couldn't drive due to a leg injury but they didn;'t seem to understand this and wanted to charge me for not using the gadget. In the end I cancelled the policy but took out a different one with the same company.”
“Had a very bad experience, I was the policy holder with prov lic, with another manual full lic driver on the policy, once I passed with automatic licence, the charged me for getting full lic. Then now, after few months they have cancelled my policy cos I don't hv full manual lic and cant be on the policy. They can only apologies for this with no help.”
“Phoned up to cancel my car insurance due to selling the car.. got charged nearly 3 months direct debit payments to cancel it.. then they told me they were the cheapest!! Asked me if I would use them in the future, of course I said no. Won’t be using them again and wouldn’t recommend them to anyone.”
“Avoid this insurance company. Awful service. I had a crash over a year ago. Which wasn’t my fault. Although I have a witness statement, Photographic evidence and a motor investigator they refuse to proceed with my claim. So I am left with a damaged car!!!!
Worst experience ever.”
“Been with diamond for a year with no issues, when my new quote came it had risen by over £100, so I rang and managed to get quote back down. I had another quote from direct line which was slightly cheaper, but decided to stay with diamond. I then recieved a letter telling me my insurance was going up by £130 and money was taken before I recieved letter. This was because my husbands car which was parked at work, had unfortunately been crashed into by another car, they hadn't put their handbrake on. My husband and the other driver where not present and the other driver admittedly full responsibility. When I told them this was ridiculous as it was not an accident and my husband had made no claim from his insurance, I was told because this had happened he was more likely to be involved in a crash. This makes no logical sense, he has never in 30 years had an accident, he was not in car and he does not take my car to his work place. He is a named driver, who very occasionally drives my car. When I pointed this out, as well as the fact that his fully comp cover is only £190, I was bluntly told, we don't care, this is what we do! So they got there extra £100, by devious means. Wish I had read reviews and will definately not be renewing with them. My advice is avoid.”
“Like every insurance company It's leglisted mafia. We get insurance because we have to, we don't claim because we can't afford to.
Who cares what insurance you use their all the same. Agiest, racist, sexist just to name a few things that insurance companies get away with.
You pay more if your poor. I'd wish they'd all fall down a legal loop hole!
This insurance company was the better of the evils as I never had to speak to them. Go diamond!”
