“Three drivers (mom, dad and daughter) and two cars on one policy. Daughter had a provisional driving license and as a result the premium was quite high. When daughter passed her driving test Diamond asked for additional £96 premium due to the extra risk of insuring someone who has a full UK driving license as opposed to just a provisional one. Not fair! Noticed some chips and scratches in the paintwork on the bonnet of one car and decided to get a clear plastic wrap professionally fitted at own cost to protect the paint from further damage. Diamond then saw an opportunity to charge an extra £30 insurance premium because of this "cosmetic" alteration to the car. Seems like they only want to insure bad drivers who care nothing for their cars. We've not yet claimed on this policy yet, so don't know how competent they are in that regard, but don't expect much. Avoid.”
“I crashed my car, diamond got it picked up n scrapped. They then sent me a cheque for £29.00 n told me thats what was left after they got my car recovered. Even though i ad an excess of £450.00.”
“Good quote for first time buyer. Helpful re policy on the phone. I hope quote this year i a bit cheaper with no claims discount but am sure it will be.”
“When I phoned Diamond to put in a claim for a cracked windscreen the callas answered quickly but I had difficulty understanding some of what she was saying. They passed my details on to a local company and when they phoned on Sat morning said it would be Tuesday before they came out and I would receive a call first thing in morning to tell me when they would be. Did not get a call till 10:45 to say they would be there in 20 min. When they arrived there was a little very light rain so said they could not do it. And I would get a call to arrange another time. I had to end up phoning them and it is now Thursday before they will come. The guy told me the car was okay to drive even though it has a 10inch crack on the windscreen, if that is the case why is there all these adverts telling you to get hips and cracks fixed straight away as they could shatter. I think Diamond need to look into what 3rd parties they are using”
“I had been with my previous insurer for 17 years with only a couple of claims when other people hit my car and had no problems making the claim, a couple of times when the insurance renewal came through I checked with other providers and as it was less than £50 difference I didn't see the point in changing. However last year my daughter passed her driving test and they wanted to charge me £1300 to cover the remaining 9 mths of my policy meaning that the annual policy would have been close to £2k, I shopped around and initially got a quote for £1700 when I rang to see if my previous insurer would match they weren't interested, I shopped around further and a quote off Diamond for just over £800 with no obvious differences in the small print. My previous insurer has now lost my household and pet insurance also as I didn't get quotes when I took the policy out on the basis I was happy with the car insurance, I let the policies come to an end and then shopped around and saved yet more money.”
