“Good quote for first time buyer. Helpful re policy on the phone. I hope quote this year i a bit cheaper with no claims discount but am sure it will be.”
“When I phoned Diamond to put in a claim for a cracked windscreen the callas answered quickly but I had difficulty understanding some of what she was saying. They passed my details on to a local company and when they phoned on Sat morning said it would be Tuesday before they came out and I would receive a call first thing in morning to tell me when they would be. Did not get a call till 10:45 to say they would be there in 20 min. When they arrived there was a little very light rain so said they could not do it. And I would get a call to arrange another time. I had to end up phoning them and it is now Thursday before they will come. The guy told me the car was okay to drive even though it has a 10inch crack on the windscreen, if that is the case why is there all these adverts telling you to get hips and cracks fixed straight away as they could shatter. I think Diamond need to look into what 3rd parties they are using”
“I had been with my previous insurer for 17 years with only a couple of claims when other people hit my car and had no problems making the claim, a couple of times when the insurance renewal came through I checked with other providers and as it was less than £50 difference I didn't see the point in changing. However last year my daughter passed her driving test and they wanted to charge me £1300 to cover the remaining 9 mths of my policy meaning that the annual policy would have been close to £2k, I shopped around and initially got a quote for £1700 when I rang to see if my previous insurer would match they weren't interested, I shopped around further and a quote off Diamond for just over £800 with no obvious differences in the small print. My previous insurer has now lost my household and pet insurance also as I didn't get quotes when I took the policy out on the basis I was happy with the car insurance, I let the policies come to an end and then shopped around and saved yet more money.”
“I had to make a claim although dubious as to responsibility. I took liability but body repair said it was clear they had driven into me, so I was gutted. Anyhow Diamond Insurance kept me up to speed. One thing I'd not done before is have to speak to DVLA with the insurance company listening in to ensure I hadn't lied about having points etc on my licence. They said I needed to do that to get moneys owed. I'm not one to lie about these things so that was fine.”
