elephant.co.uk Reviews

Name: elephant.co.uk
Rating: 2.93

2.9 Rating 136 Reviews

50 %

of reviewers recommend elephant.co.uk

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2.9

Based on 136 reviews

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UK Elephant/Admiral/Diamond group insurance is the worse and most terrible insurance company ever. They are only concerned about your money but very terrible in customer service. Don't use them at all. I used them for 2 terms of 24 months and when I was leaving, they caused me so much pain and destroyed my credit score for a tiny amount without sending me any email to sort it out after one month I changed to another insurer. Run away from this company.”

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Posted 5 years ago

“Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 so trying to discuss it with them. So far as i write this i have been holding for 1.09.28 minutes... This is absolutely shocking service for a paying customer... If they are this desperate to keep the renewal higher than everyone else then they have lost my trust in an insurance company”

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Posted 5 years ago

“Will drop you into the pile as quick as they can. Waste of money.”

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Posted 6 years ago

“They've "decided" that they will not assist me in prosecuting the local council for a pothole which ripped the front wheel and suspension off my car rendering it a write off,when I have paid for legal cover. Will never use again,theyre whole handling of the claim has been lacklustre from start to finish to say the least. AVOID THIS SHOWER!!!!”

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Posted 6 years ago

“Horrible company, stealing their customers money. Do not use them as you will regret! like i do now!”

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Posted 6 years ago

“Been 2 years. Steel one 1 no claim bonus!!! Trying put price up every year!!! Just not trustable.!!!”

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Posted 6 years ago

“They steal money of my account without giving a explain what for they charge me !!!!!!!!! DO NOT USE THIS COMPANY !!!!!!!!!!”

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Posted 6 years ago

“Absolutely appalling customer service, Had over 9 years No Claims Bonus, had an uninsured driver hit ME and is being dealt with by the Motor Insurance Bureau so they not only decided to leave me with 3 years No Claims Bonus but automatically renewed my motor insurance at DOUBLE the cost!.. then they want £ 50 for me to cancel! Pay more and AVOID this company!”

Helpful Report

Posted 6 years ago

“Been with Elephant for just under 10 years. When I had an accident that was NOT my fault, they abandoned the case and ruled in favour of the third party, costing me my no claims bonus. My insurance then sky rocketed to ridiculous amounts. Although I argued that the accident was not my fault, they insisted that they wouldn't take the case any further. AVOID ELEPHANT!”

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Posted 6 years ago

“I have been with Elephant for over 7 years and in all that time, I protected my No claims discount, which is now 15 years worth. This June, I was unfortunate enough to scrape my car on a lamp post and had to claim. When I got my renewal, they had increase my price by 52% from £460 to £703. I shopped around and found exactly the same cover with Aviva for £320, so I am switching over. When I asked what the reason for the 52% hike in price was all about, the agent told me that despite my 15 years No Claims Bonus being intact; they had to increase my premium due to the risk. I won't be going back there again. Very disappointed with them. Funny thing is that out of loyalty AND if the premium was similar to last years, I would have stayed with them. Greedy is all I can say.”

Helpful Report

Posted 7 years ago

“the worst experience in my life. never ever again. They scam you if you don't renew your insurance with them, Beware!!!!!!”

Helpful Report

Posted 7 years ago

“Had my policy with them with no claim for 2 1/2 years with two cars. This dropped to one car. I then sold my car knowing I wouldn't need another for 6 months and the charged me 50 pounds to cancel. Yes this is in the T and C's but this is basically a con. They said I had been a good customer (no claims) so all my money went in their pocket and I say I would look at them first in the future when I bought a car again. However not anymore, feel like I have been cheated. Even they call it a penalty fee. Would never do business with them again.”

Helpful Report

Posted 7 years ago

“****TIMEWASTERS***** - every time you call they give a different price, Every person you speak to has a different price and advice. There's no multi-car discount. They make mistakes which could potentially leave you with incorrect insurance. They tried to renew my insurance by and EXTRA £50 a month with no previous claims. Absolute clowns!”

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Posted 7 years ago

“Quoted me £11,000 for the year where other companies were quoting me £1600. Absolute joke.”

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Posted 7 years ago

“Elephant car insurance is ok, unless you have the misfortune to need to make a claim. Claim handling leaves a lot to be desired. I was involved in a no fault of my own motor accident, and 18 months down the line I am still awaiting financial settlement and referral to a specialist for the injury I sustained. If you have the opportunity to insure with another provider rather than Elephant, I would highly recommend that you do so and save yourself a lot of stress.”

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Posted 7 years ago

“Had a pretty bad accident a few years ago which I admit was my fault, but Elephant are now refusing me full liability which means I now have to pay back an horrendous amount of money back to them. It’s all down to this imdemnity form which I signed, although I didnt actually know what is was about. They simply said if I don’t sign it they will keep hassling me until I do, feels like blackmail. This company has always tried to find ways of avoiding to pay up even though you are insured. I feel like I have been cheated by this company, yet there is nothing I can do about it, all they really care about is money. Elephant have pretty much ruined my life. Joke of a company, STAY AWAY!”

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Posted 7 years ago

“I was charged £19.50 for change of address”

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Posted 7 years ago

“Had my insurance with them for a number of years, last year I got 3 points on my license I told them this numerous times when renewing my policy last year however they have failed to put them on to my insurance. So for a year my insurance has been invalid without me knowing! All They have offered me is £20 compensation. Joke if a company.”

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Posted 7 years ago

“The company charges you for any changes to the policy, but doesn't amend the existing charge, because they claim that the amount is frozen. So even though that you improve your policy because you exchange the driving licence from EU to the UK, or you move to a better address makes no difference, but gives them an opportunity to charge you more.”

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Posted 7 years ago

“I was over charged an amount and therefore received an email detailing the re-fund amount and why I was being refunded. I received the refund only to discover that elephant had tried to re-take the amount from my bank account without any prior warning or reasoning- which also resulted in a £30 bank fine for myself. When contacted they defended their action of trying to take money out of my account which I did not owe as I had paid my insurance off EARLY, therefore did not have to pay anymore direct debits. They could not give me a concrete reason as to why I had to pay back the refund and could not fluently give me explanations with facts and figures. Instead they demanded I pay back the refund without knowing why I had to. I pushed and pushed and at the end of a 30 minute phone call they said 'we may be wrong we'll look into it further, but even if we are you will have to pay the refund back as our accounts system requires it' because of a 'technical glitch'. God help an older person who would willingly pay that in fear without challenging them. Elephant is the saddest, most ridiculous and unprofessional insurance company I have ever come across. STAY AWAY!”

Helpful Report

Posted 7 years ago

elephant.co.uk is rated 2.9 based on 136 reviews