“Wouldn’t recommend, when you have to make a claim after 18 years of paying insurance they won’t pay you what your car is worth! What have I paid insurance for? Ask them to repair the car instead and their reply is well it will cost double of what we are offering to pay out! Exactly my case.... bad accident near fatal and can’t even get what my car is worth, to replace it like for like.....RIP OFF. I wouldn’t trust them with my life yet alone my car insurance”
“They love taking your money .But if you have to claim then they push you from pillar to post and" treat you like $hitte .. THE WORST COMPANY TO DEAL WITH...stay away from this Esure Company ...
more like "we Esure know how to mess you about"....”
“Verry bad services I'm not recommended for any people I'm recently change my adress very near my home same city same post code and they charge me 200£ extra this is not fair”
“What a joke! Communication absolutely shocking. After 10 e- mails and 5 phone calls, and 3 months I am still waiting for a straight forward claim with the policy holder admitting full responsibility. I am the injured 3rd party. STAY AWAY!!!!”
“first alternative is the best insurance i have ever used before.
there customers service communication and interaction is the best,welldone to there team with a good job.”
“First alternative are a very good alternative if you are struggling to get insured for an older car and if you are a younger driver. They can be a bit pricey but overall its reasonable.
Very good to deal with on the phone.”
“they were very helpful with my enquiries even when I could not get a copy of my No claims bonuses they managed to get it for me from my old insurance company”
“I find it is extremely difficult to get in touch with first alternative by phone, they rarely answer.. But When they did, they were extremely helpful with my situation”
