First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 392 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 392 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was called by first insurance by someone wanting more details regarding a no claims bonus mix up but instead of sorting the problem I was further confused.After calling back I was greeted by Sophie woodman who I have to say is the reason I've rated this insurance company a 5 star.The first person that did anything to help the situation.Thankyou Sophie.kind regards.Abul”

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Posted 8 years ago

“they were very efficient and attentive”

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Posted 8 years ago

“Lovely staff and very helpful”

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Posted 8 years ago

“I spoke with Hayley Lipscomb today regarding the current status of my car insurance (it is being renewed, and I had several questions!) and she was very friendly, understanding and above all, patient. I felt that my call was valued and that I was being given genuine help. Thank you, Henry”

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Posted 8 years ago

“I spoke with Hayley today and she sorted my quiery out swiftly. It's so easy to talk to someone. First Insurance is highly recommended”

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Posted 8 years ago

“I was very impressed with how helpful the lady was on the phone to me . I would recomend this company to everyone.”

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Posted 8 years ago

“I've never heard of first insurance before, but it's so easy to talk to someone and get things sorted asap. Highly recommended”

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Posted 8 years ago

“Friendly concise service and helped out where other policy providers failed with sorting out NCD from company car use etc.”

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Posted 8 years ago

“Both Caitlyn and Matt on your 'Chat' line were extremely helpful and efficient in sorting out my problem with my car insurance. Basically, I had received a threatening letter from the DVLA, as no-one had informed me that my cover had expired and I was 'illegal'. Matt arranged for a colleague from 'Sales' to contact me and re-instate the cover, and my follow-up chat with Caitlyn regarding entry on to the MID system was handled politely and professionally. She even forwarded further documentation to put my mind at rest. Very well done to both, and many thanks.”

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Posted 8 years ago

“Spoke with Caitlyn Allen vial your chat box. She was very helpful and friendly and sorted out my enquiry with speed and accuracy. Very please with her. Also spoke with a gentleman earlier in the morning by phone to sort out my new policy, again very happy, just sorry I did not quite catch his name.”

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Posted 8 years ago

“Answered the phone quickly and were polite and efficient.”

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Posted 8 years ago

“Not problem at all with you”

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Posted 8 years ago

“Cheap and very helpfull”

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Posted 8 years ago

“yes very happy. very good customer services”

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Posted 8 years ago

“The person who i had the phone call with was called asvoldo I think. He was very helpful and made it easy to understand and go ahead. Good service all round”

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Posted 8 years ago

“Took time to make sure that everything was correct and understood.”

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Posted 8 years ago

“I feel jack's manner is all thats important. The company is competitive but with employees like jack First Insurance will always be a cut above the rest. After my experience today i trust First Insurance and will continue as a customer for a long time yet.”

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Posted 8 years ago

“I was tardy in sending on my paperwork, mainly through a lack of understanding and working away. The underwriters were ready tp cancel but Caitlyn Allen went above and beyond to sort it out for me. Many thanks First insurance!”

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Posted 8 years ago

“I am glad to be part of your company and thanks for by sow fast and sow patient. Good luck”

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Posted 8 years ago

“Thank you best insurance company”

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Posted 8 years ago

First Insurance is rated 3.7 based on 392 reviews