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insurethebox Reviews

1.9 Rating 214 Reviews

19 %

of reviewers recommend insurethebox

Company Reviews

1.9

Based on 214 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give this company 0 stars if possible. I have been with them for 5 years and I have paid a lot of money to top up my miles when I have been low and stayed with them. I recently noticed an issue with my policy documents, a fault of my own and tried to call to rectify this. I was patronised about reading the documents clearly and how there was nothing they could do. Do not waste your time with this company. There are many great insurance company’s that value their customers and help them. I have wasted 5 years of my hard earned money with them, please do not make the same mistake!”

Posted 3 years ago

“Disappointed. This company charge 80 pound admin fee top of the days spent if you cancel car insurance policy both within or after 14 days cooling of period. Steeling money. Ignore it if you can.”

Posted 3 years ago

“Joke of a insurance company if you go 2 mph over the speed limit your next year of insurance will rocket based on their data”

Posted 3 years ago

“If there is 0 stars I’d give that instead. I’ve never come across a insurance company like this. They scam you knowing you won’t come back. They’ll take every advantage to make as much money as possible. They’ll send you threats to cancel without you doing anything and in the end charge you for it. If I could ask for one thing ever and just die after it would be to have this company shut down. It caused me so much stress and affected my mental health. I never in my life will insure with you or anyone I know will. I hope the company fails so that the people aren’t tricked like I was.”

Posted 3 years ago

“Price went from affordable to astronomical in just one year, despite no claims the entire 3 years I was with them. Was paying £70 a month! I hardly drive anywhere and never had an accident in 6 years of driving. Very inflexible, very hard to cancel and terrible experience altogether. If I hadn't have been such an idiot, missing the renewal date and being tied in for another year, I'd have saved myself £1,300 in just 2 years. I am kicking myself hard!! AVOID LIKE THE PLAGUE.”

Posted 3 years ago

“Due to the current COVID-19 crisis I have been asked to work from home. I am in the military so the address on the policy is where I am based as that is where the car is the majority of the time. However, for the past couple of months the car has been at home (a different address) and has hardly been used. I have received an email threatening to cancel my policy due to the address being incorrect and they have noticed because the box reports the location. I though a quick chat would clear things up however they are unwilling to allow me to continue without a change to the address, even though I explained I am returning to work next week, requiring me to change again. Both times would incur a £25 admin fee for the privilege and use of my time sitting on the phone, on hold, to change. You would think they would be offering refunds like some other insurers based on reduced claims as a result of this crisis. Quite a lot have allowed policy changes for free if the change is due to COVID-19. Not insurethebox, they just want more money. They also want a £80 cancelation fee rather than the £30 fee had the box not been fitted. The box was fitted in 2016! I think I have more than paid for the box with the 3 previous policies I have had. Had I not auto-renewed on any of those previous policies I would not have been charged for the box so why am I being charged now?”

Posted 3 years ago

“Due to the current COVID-19 crisis I have been asked to work from home. I am in the military so the address on the policy is where I am based as that is where the car is the majority of the time. However, for the past couple of months the car has been at home (a different address) and has hardly been used. I have received an email threatening to cancel my policy due to the address being incorrect and they have noticed because the box reports the location. I though a quick chat would clear things up however they are unwilling to allow me to continue without a change to the address, even though I explained I am returning to work next week, requiring me to change again. Both times would incur a £25 admin fee for the privilege and use of my time sitting on the phone, on hold, to change. You would think they would be offering refunds like some other insurers based on reduced claims as a result of this crisis. Quite a lot have allowed policy changes for free if the change is due to COVID-19. Not insurethebox, they just want more money. They also want a £80 cancelation fee rather than the £30 fee had the box not been fitted. The box was fitted in 2016! I think I have more than paid for the box with the 3 previous policies I have had. Had I not auto-renewed on any of those previous policies I would not have been charged for the box so why am I being charged now?”

Posted 3 years ago

“Avoid like Coronavirus this company rips you off charging the young cos of lockdown they should lower there heads in shame discussing stay away from this lot shop somewhere else”

Posted 3 years ago

“0 stars if I could. Don’t insure with ITB, rubbish insurnace company. Car was deemed total loss after car accident and they asking for a lot of extra money to change my vehicle to the same car I had before (£700) extra on top of already what I’ve paid. They’re scammers trying to rob young people. I have complained further to FOS. They will sort them out. Don’t insure with them.”

Posted 4 years ago

“The companies a scam charge you less at first at then charge you a massive premium fee after”

Posted 4 years ago

“I was shocked when I heard I have to pay £1000 for changing the car after my son had an accidient which wrote off his car. They offered no courtesy car assuming car is write off . I tried a very low value car but still price was £700 while car change is only £90. I have already put complain in to insure the box but dont hope they will react. In these circumstances my son is without car. I am going further to fos to complain.”

Posted 4 years ago

“if your looking at this for a solution for young drivers, then forget it - the data they provide is summary only. Had a different provider last year and they had an app that showed real-time information of journey, speed, smoothness, usage but this blackbox gives very little and definitely nothing to help young drivers learn. Key is it's cheap but don't use for year1 drivers if your trying to help them.....”

Posted 4 years ago

“I've used InsuretheBox before, no problem, however, I inputted my marital status in wrong, it was a ball ache to change, which came with a charge, then an addition £200 premium avoid at all costs, it's not worth it.”

Posted 5 years ago

“Disgusting costumer service And they bump by double and giving u threats to affect no claim year to others insurares when u try to cancel Shame”

Posted 5 years ago

“While i was insured i never had a issue always had good service but I just left this insurance company as every year their price would increase even with my miles bonus. I decided to go eslewere and i saved £50 a month going esle were. So i have asked for weeks for my proof of no claim bonus and they still haven't sent it and my new insurance company needed it today ! So when i contact these lot again for it they said tell my new insurance company to call them and they will confirm my no claim bonus. When i said why hasn't it been emailed its been over 48hours since my policy cancelled with them,they said they don't know and they are closed over weekend so it will be sorted monday. So backwards and alot of hassle just leaving all I want is my proof and to leave and let go of this insurance company!!”

Posted 5 years ago

“Would be 0 stars if possible. Worst customer service dealings I’ve ever had. Had a car accident, had to log the claim 2 times as the idiots didn’t record the details correctly, first time I was told it was non fault 2nd time I was told it was fault. Had to fill in statement, they told me they would email me it in 10 mins, waiting for it to come through it never came, they rang me the next day to ask why I hadn’t completed it, so I had to tell them they hadn’t sent it! Sent it finally and then never heard back from them, made a complaint never heard back, rang up about complaint was told complaint team weren’t there they will call me tomorrow, no call came, rang again told the same thing, rang again a week later spoke to someone who said they thought they had responded and will personally get someone to call me back about the complaint, this never happened. Took the complaint to the ombudsman, company admitted they were wrong and offered £150, ombudsman rules they give me £200 within 4 weeks, that was 6 weeks ago and still nothing! AVOID AT ALL COSTS”

Posted 5 years ago

“Awful scam company, DO NOT USE - I've been with Insure the Box for over two years and all seems fine with cheap prices. I found out the hard way their prices are very cheap for a reason. Because they have very poor customer service and only want your money. After having an accident where a car crashed into the back of me, they did not care at all. I called the recovery number (as I pay extra for recovery) and they said they could take my car to a location (which they could not provide over the phone) where they can fix it for a cost (even though the crash was not my fault) - what a joke. Not a single sorry to hear about what had happened, in fact, the useless girl on the phone talked as if I was in the wrong. I took a risk with a company which provides a cheaper price then the bigger insurance companies, now I wish I hadn't. Don't make the same mistake as me and give this scam people your money. It's worth paying more knowing you'll actually receive a good service when you need it the most. I complained about the service and four weeks later, I've still not heard anything. What a joke of an "insurance" company.”

Posted 5 years ago

“Absolutely disgusted with the company! I took my policy out 3 months ago I paid almost £1000 (as it costs more as I was 17) IN FULL which I saved for for months. And because I stay at my boyfriends house half of the week they’ve made me change my address which cost me £107.87 including a £25 admin fee! Complete joke and I would not recommend to anyone insuring their first car! All they want is your money!!!!”

Posted 5 years ago

“Within a few months of starting my policy I moved address and when I informed them of my address change they doubled my monthly payment from £100 to £200, I understand different areas can alter the payment but surely double the amount isn’t justifiable? Following on from this I decided paying this amount of money was ridiculous and decided to cancel my policy, I was owed a £245 refund from themselves as they had already started to process my next payment which I wouldn’t be insured by them for plus a refund for my remaining mileage on my policy. I cancelled this on the 20th December and was told it would be in my account by the 26th. The money was not in my account by this date so I contacted them and mentioned my card had expired and if this would have an impact where they told me that it would effect my refund and someone would call me back to take my new details. This person called me on the 6th where not only did she take no details relating to my new card at all only my account number and sort code which don’t change with a new debit card, but she also accepted me answering a security question wrong and never said anything about it? Not very secure. I was then told the money would be in my account within a few days which it wasn’t. So AGAIN I had to contact them to trace this money for them to tell me it had left their company and was now with my bank and should be with me no later than the 17th. On the 17th no money was in my account so I contacted my bank which told me that they had received no payment from insure the box so I was lied to about the money being with my bank. So for the fourth time today I have contacted insure the box about this refund where they have told me they processed it at 3:20pm on the 16th and can guarantee I will have this money no later than Wednesday which I am apprehensive about after already being in this situation with them. To say this company charge £30 for late payments they offer no form of apology or compensation for their wrong doing. If I do receive my refund on Wednesday like they say I will have received it 3 days away from a month after the original date I was told I would receive it. Absolutely appalling customer service and would not recommend this company to anybody!! They rely on young drivers needed the cheapest quote they can find and presume that their customers aren’t smart enough to be able to stand up for themselves in situations like this!”

Posted 5 years ago

“Worst customer service experience ever. I have had to provide documents and then they say they are waiting for documents, when all the documents have all been emailed....?? Weeks of waiting / chasing. I have had to do all the chasing. Rubbish. I really hope I do not have to make a claim ! If setting up a policy has been as rubbish as this...then heaven help me if I have to make a claim ! DO NOT USE”

Posted 5 years ago

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insurethebox is rated 1.9 based on 214 reviews