insurethebox Reviews

Name: insurethebox
Rating: 1.81

1.8 Rating 228 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 228 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled insurance bough another car what to charge me £80 as I had a black box then told me I don't get ncd as I have cancelled my policy. You try to get through to them holding for 25 minutes listening to music. Talked on the computer chat that took over 1 hour to cancel do not use this company stay clear away.😁😞😫😩”

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Posted 7 years ago

“Terrible experience with these scam bags”

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Posted 7 years ago

“Very rude when you phone them, give you the wrong information, end the call on you and all what can I say Stay away from this scam bags!!”

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Posted 7 years ago

“Compete utter sham.. had a rear end shunt and ITB didn't back us up one bit, they accepted liability without even consulting us, no correspondence whatsoever, very strange setup!”

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Posted 7 years ago

“Cancelled my policy after one month due to not having a black box fitted! This was after no attempt to contact me to arrange for someone to come and fit it! Terrible customer service, avoid this company!”

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Posted 7 years ago

“My daughter insured with this co. Had an accident another young driver drove into her at a junction. Police were called as other driver saying not their fault. Police confirmed other driver was at fault. We had to pay the £800 excess and then took months to sort out. Had to ring constantly. Each call taking at least 40 mins with all the waiting. They wd not do anything quickly and despite the police statement they wd not challenge the other side. Had to renew with them as when the date due came around the accident had still not been sorted. Then surprise surprise the claim was resolved and excess returned. Then took another few phone calls to get them to reduce the renewal price to take into account the no claims bonus that had been refused because of the accident. Very slow, uninterested and not a proactive bone in their body. As cancellation charges so high we stuck with them another year but will not renew again! Just don't bother!!”

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Posted 7 years ago

“I would 100% not recommend this company. They gave me Faulse information which led me Into difficulties with my next insurance provider.”

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(Car Insurance) - Posted 7 years ago

“you only review miles weekly ,you can not check accurately miles left ,a complete money maker for you”

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Posted 8 years ago

“A truly awful company. Is their CEO on crack? He/she must be! Appalling customer service. The WORST company I have ever dealt with. Stay away from them - if you don't you'll regret it!”

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Posted 8 years ago

“A complete and utter shambles of a company. Expensive, unreliable and their customer service is appalling. Save yourself a lot of hair pulling and heartache and stay away - a bunch of cowboys!”

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Posted 8 years ago

“Absolutely ridioclous cancellation fee of £800, will tell everyone to stay away.”

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Posted 8 years ago

“They are very expensive each year they keep increasing insurance instead it should go down they putting it up although you haven't have a accident and your driving is good they got no sympathy for their customers am with them for 3 years I really have enough they are rip off.”

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Posted 8 years ago

“Absolute bad company not willing to help keep you updated after an accident which wasn't my fault took 2 months to supply me with a courtesy car definitely will not be going with them again!!”

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Posted 8 years ago

“FUCking shit company, I just felt like commenting again. Crap company”

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Posted 8 years ago

“Absolutely disgusting!! Was with Tesco bank box before, had a box re-activated with this company and it completely blew my battery... £150! Phone these up and they speak to me like crap!! Keeping me on hold, never want to go with this company again! Save your money!”

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Posted 8 years ago

“Absolutely shocking experience with this insurer. Had a car accident where the third party accepted full liability after driving into the side of me. I was told I would have a courtesy car sorted. After a week of waiting with still no courtesy car, I was told that it was my responsibility to sort one out with a third-party! They do absolutely nothing to help you after you have a car accident. No phone updates, no e-mails, no nothing. And if you ring them up to enquire about something, you are met with holding times of up to 20 minutes and a person at the other end of the phone telling you that it's not their job to do anything for you. I will not be insuring with this company again and will be cancelling my policy after I receive my car back from the garage.”

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Posted 8 years ago

“Honestly, this is one of the WORST insurance companies i have ever come across. before taking out this policy for my partner i should of read the reviews and maybe i would not of wasted so much time and money! my partner has been crashed in to twice whilst being insured with this company and both times they have not sorted it out, the customer service over the phone is TERRIBLE! You can never seem to get the right answer or they just tell you what you want to hear but never actually go through with what they are meant to do. As well as that you sit on the phone for about 45-60 mins before you even get through to someone , majority of people work and dont have that kind of time to be waiting!! AVOID AT ALL COSTS!!!!!! AVOID AVOID AVOID AVOID AVOID.”

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Posted 8 years ago

“Set of divs I sold my car and cancled my policy they then took money from my bank for two months after cancelled then tride sending me to a debt clection stating I ow them over 700 pound for exceeding my miles after I cancelled I sent them proof of sale like they asked but when I did it essential good enough good look getting a penny I've no instructed my Solisitor to take level proceedings against them avoid at all costs”

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Posted 8 years ago

“Awefull customer service”

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Posted 8 years ago

“These rip off merchants have ruined my driving experience they are constantly threatening to cancel my policy because of my reoccurring "speeding" on some 20 mph roads it is not safe to drive under the speed limit as you get tailgated and overtaken very dangerously. The fastest I go is 2-5 mph faster than the speed limit yet these uneducated people are threatening to cancel my policy. I now have no option but to cancel the policy myself otherwise I will not be able to get insured at a reasonable price with any other insurer. Hiding behind the law using your policies to exploit people and rinse their wallets isn't right. My friends are with Tesco bank box insurance and they have had no problems at all at times when they need to exceed the speed limit by 5-10 mph to maintain safe driving they have not been threatened to get their policies cancelled. You have my word if my policy gets cancelled I will take this to Court and you better have a good legal team.”

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Posted 8 years ago

insurethebox is rated 1.8 based on 228 reviews