insurethebox Reviews

Name: insurethebox
Rating: 1.81

1.8 Rating 228 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 228 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO RECOMMEND TO NO ONE, THEY DID CANCEL OUR INSURENCE WITHOUT ANY offence INNO RIGHT . put a box on the car to take money by saying rubbish, they emailed us that you ve changed ur address no report we send them email to proof I ve haven't change and car parked in second driver address but they cancel it !!!!!!!!! also called customer service in first place they said it fine nothing to worry, in the end they ve token our money as we paid it for 1 year in front. it s headache.”

Helpful Report

Posted 8 years ago

“Would never recommend anyone to go with I sure the box. Worst company you could ever go with. The reason the insurance is so cheap is because the rip you off on miles you do. When I first started with them I lived 17 miles away from work so did a few miles a week. Then I moved a few months later and was only 2 miles from work, they were still claiming I was doing my old amount of miles, and making me pay extra monthly to top up. Then today they said if I don't pay for my £2325 miles by Saturday I will have my insurance cancelled. Let alone it's my last monthly payment just gone out with them, so they are now trying to take me for a ride with the last month I don't pay. STAY AWAY FROM THIS COMPANY. The customer service is also appealing, telling me I could pay for the miles to catch up monthly then deciding not to when been approved by email. Never recommend and would never renew my policy. Also when I tried to cancel my policy half way through they tried charging me £600 for miles I'd already done a paid for because it was more then the monthly payments left altogether.”

Helpful Report

Posted 8 years ago

“Derek Brown claims manager and Ali in claims. The worst customer service I have ever experienced. Miss-informed. Pushed aside. Lack of communication. DO NOT USE THIS COMPANY !”

Helpful Report

Posted 8 years ago

“My partner is insured with insure the box and has had so many issues with them, starting with getting the box fitted in the car, they kept cancelling or not showing up and then threatened to cancel his insurance if it wasn't fitted. He was then involved in an accident and when trying to sort out the claim was told numerous different things by different people in the claims department all untrue. When I challenged this and asked if they would be honouring what people had told us they said no flat out and said they would listen to the calls. They then called me back to tell me what I'd "accused" their staff of saying was untrue and when I asked to hear the recordings then they said it was 'against their policy'. Useless customer service team, they put you on hold for ages and are simply rude.”

Helpful Report

Posted 8 years ago

“My son cancelled his policy in July 2016 and is still waiting to have telematics box removed this is now the end of October 2016.... They refunded the money that was due to him after cancelling policy but deducted £85 to have the box removed which is yet to be done.... Dishonest ??? You can never get through to speak to anyone on the phone very frustrating .... Would never recommend this company”

Helpful Report

Posted 8 years ago

“previous positive experience with the insurance and customer service. now very disappointed with the customer service regarding my insurance renewal. been with insure the box for 6 years, now my renewal quote came due for 11k! owning vauxhall corsa, not a maserati! i rejected it, paperwork still followed thanking me for insuring w them! another quotation done still very high, when i said i am not happy with it, no better quotation offered to keep me with them as for being loyal customer and a good driver, just thank you for your call and good bye. obviously they have enough new customers no need to keep the old ones. time to move on”

Helpful Report

Posted 8 years ago

“Insure the box is appalling. When waiting for the box to be installed they set you a date, baring in mind this is my second car to have the box installed because I changed my car half way through the first policy. They give you a four hour time gap which they may or may not come in (e.g. Between 12 - 4). The first time they did not come until 5 o'clock. Despite ringing them 3 or 4 times to be put on hold for 20 minutes. The second time they gave me a time between 10 and 2o'clock. They should not be allowed to do this. If you are a busy person like me and a lot of people they should give one time slot not a 4 hour one. Very annoyed and disappointed.”

Helpful Report

Posted 8 years ago

“Do not insure your car with Insure the Box. The reason why they make their quotes so much cheaper is because you aren't paying for the customer service. It is appalling. Emailed and within an hour got an automatic reply saying somebody will get back to me within 48 hours, of course 48 hours passed, ended up waiting a week to get an email back and still nothing, so called up, their recorded start is ridiculously slow you wait 3 minutes just to listen to that, then get put on hold for half an hour to be told the department can't help so wait another half hour being transferred to the correct department (even after pressing the correct selection for the department you need). Finally got through to somebody and they sounded like they didn't even want to be on the phone to me, not surprising really when you work for such a terrible company, I certainly wouldn't want to be working there! I also spent a good 20 mins waiting on live chat to get through to somebody and every 2 minutes getting the same 'Current waiting time is 13 minutes, thank you for your patience' you start to lose patience after a while, it got very repetitive and boring and I can safely say I will not be using this company again nor will I be recommending them to anybody! Oh, and you can also tell their administration is rubbish when you get 4 copies of the same renewal letter & quote even after you've cancelled your renewal! Bloody cheek of a company that will also try to rip you off the second year when they give you a renewal quote based on 'your previous years driving records' which is false information too because they judge you on the time of day to travel! I work, I can't not travel at rush hour, it is impossible unless they want to pay for me to lose hours at work etc just to make their stupid box happy. Absolute waste of a company and wasting a lot of people's time. DO NOT USE!! So many bad reviews!!”

Helpful Report

Posted 8 years ago

“Insure the box are useless they are good for nothing. Recently ive been involved in 2 non fault accidents such as an uninsured driver crashing into the back of me and my ex partner attacking me and my courtesy car. They haven't been no help to any of these situations and I will never insure my vehicle with this company again !!”

Helpful Report

Posted 8 years ago

“Worst customer service! They cancelled my insurance because they took 2 months to contact me to fit a box on my vehicle, and then told me I will receive a £7 refund after they take their charges and administration charges (bear in mind my monthly insurance payment went out yesterday)! Will advise all my friends and family not to go anywhere near this disgusting excuse for an insurance company! Awful, awful experience!!!”

Helpful Report

Posted 8 years ago

“Absolutely APPALLING customer service. They make you wait for AGES to get through to anyone and then as soon as you get through to someone, they say that they can not help and have to put you through to another team and make you listen to the same song for AN HOUR. Their chat line does not work and no one replies to emails.”

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Posted 8 years ago

“Different members of staff contradicting each other, giving me the wrong information. They keep you waiting on the phone forever, just to tell you you are not through to the right department and ...that you have to deal with the problem yourself and ring the third party company yourself. Dreadful customer service!!! We contact the complaints department and they give you a number to ring them on...which is the same number you rang and were hold up for 23 minutes for no result.”

Helpful Report

Posted 8 years ago

“Had a non fault accident as a car emerged out of a give way junction and clearly saw me coming, they are claiming that it was my fault as they have a 'witness' whom i believe is acquainted with the woman who crashed into me, (need to remind you that if i was to pull out of a give way junction and a police car was on the main road, i would have been given a fine). 3 weeks it had taken them, 3 weeks to decide that the accident was my fault. They simply rung me up and said we're holding you liable for the incident, didn't ask me if i wanted to accept liability, (which i still don't). they didn't make any information clear and didn't even notify my solicitors as i had to inform them that my 'insurance company' was holding their own customer liable for an accident that wasn't his fault. Wonderful. Paid for a courtesy car within my policy, no such car was provided and they kept re-directing me to another 3rd party. (enterprise rent-a-car). Contacting CAB in the meantime as i have had an independent claims handler/adviser look at the pictures and diagrams of the accident and he is 100% certain that i should not be held liable and the accident was solely the other party's fault, in short, don't insure with these guys, they couldn't care less about you as a person and/or your claim.”

Helpful Report

Posted 8 years ago

“Car been of the road 3 weeks now. Been trying to insure ma new car for the past 2 week being kept on hold 65minutes so far definitely looking for a new insurance company”

Helpful Report

Posted 8 years ago

“Insure The Box Avoid !!!. You can expect unanswered emails, half an hour wait trying to get through to Customer Services and complete in flexibility if you try to amend your policy. My first year insurance policy started at £900 per year which was exceptional value but when you start to exceed the miles you are stung, I ended up paying an extra £1,900. Changing address cost £280 to a better area . Avoid as it costs more and customer service is appalling.”

Helpful Report

Posted 8 years ago

“I tried to obtain a quote for car insurance but was told because I had had ny license for over 20 years and the maximum no claims they were unable to offer me a quote despite me previously being insured by them for the previous 4 years the reason they gave me was because they are more suitable for new drivers. I find this to be discriminates experienced drivers who have built up a respectable driving history for this reason I would never recommend a company who is only interested in insuring high risk drivers as this seems very dodge indeed”

Helpful Report

Posted 8 years ago

“I have had many problems with Insurethebox and they are not getting any better. As I type this I have been on hold for exactly 61 minutes! 61 minutes! I think this is an absolutely unacceptable thing. I called them, was paced on hold for 43 minutes, then the call just got diconnected and now it's been 18 minutes and still nothing! I went online to use their online chat, and unsurprisingly that is not working either! I do not understand how they are still open as a business! It is absolutely shocoking!”

Helpful Report

Posted 8 years ago

“AVOID AVOID AVOID!!!!!!!! They charge for every single mile you drive. The worst insurance company ever!!!! Seriously AVOID and do not insure your car with them.”

Helpful Report

Posted 8 years ago

“Terrible treatment when cancelled insurance, they came up with all these extra charges which I had never been informed of. It took weeks to try and sort out cancelling the policy then out of nowhere they said I needed to inform them of a date and time I wished to cancel, I had already given them a date weeks ago, asking for a time, I believe was just them being awkward. The girl I spoke to on the phone was being told what to say, I could hear someone in the background telling her to tell me all the charges that would now be due, cancellation fee, fee for extra miles, admin costs, etc all a lot of hog wash. Very unprofessional company, who seem to make things up as they go along.”

Helpful Report

Posted 8 years ago

“First of all, I was only notified that I had went over my limit of miles 500 miles later, therefore I was already in debt to them before I could 'buy' anymore miles. Also, the price to top up your miles is absolutely ridiculous. I was averaging around 1500 miles a month, and with 4 month still to go before I could renew, meant I would have to pay £43.96 to get out of my minus number of miles then at least a further £525 on top of my monthly payments to get me to the end of my insurance year. Then, I decided to look elsewhere and found a cheaper quote which would benefit me monthly, so I phoned insure the box to cancel my policy to which they told me I had to pay for the rest of the year!! Having no doubt that I would not be paying the extra for the top up miles I took the hit and paid the cancellation and went elsewhere. I would not recommend insure the box to anyone.”

Helpful Report

Posted 8 years ago

insurethebox is rated 1.8 based on 228 reviews