insurethebox Reviews

Name: insurethebox
Rating: 1.85

1.9 Rating 213 Reviews

19 %

of reviewers recommend insurethebox

Company Reviews

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1.9

Based on 213 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Not a good company”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Both of my sons have been insured with Insure the box, I would never recommend them to anyone. Although initially, you think you may be saving a little money by having a box think again, the minute you need top up any miles they give you a massive bill that negates entirely any money saved. My eldest son has cancelled his insurance early well before he had actually used up his mileage and they have forced him into paying what they guesstimate he "might " have used as extra in the forthcoming months, he is now contacting the financial ombudsmen over this underhand practice. My advice is do not touch this company with even the very longest of barge poles pay a bit extra initially and at least rest assured that you won't have an insurance company like this one rubbing their hands with glee for every mile your Son / Daughter may additionally require.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very hard to make contact even when asking about a possible claim also you have to self monitor your mileage and keep buying more miles.Recently found was minus 212 miles and no email or contact to warn me.,The site hadn't updated and kept telling me i had 87 miles”

Helpful Report

Posted 5 years ago

“Setting up was difficult Having the box fitted was quick and easy Received pointless email with regards to a speed in which was within the speed limit so found irrelevant as they clearly did not know the limit on the road Other than that zero communication”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Constantly receiving red scores for speeding - month after month with threats of cancelling insurance policy within menacing emails. Miles seem to be going without justification. I've driven only 4 thousand miles according to my car, however the portal states that I have driven over 5 thousand miles and that my mileage on the policy will run out soon. (6000 in total at the start of policy) Have read other reviews stating that a non fault claim is a nightmare. Will not be renewing with them.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Happy with the box and the customer service, it's just getting hold of them that's the trouble, I had to wait 2 hours over the phone to get through, hung up in the end, and 30 minutes on live chat! Wouldn't use this company again due to not being able to get through to them”

Helpful Report

Posted 6 years ago

“Having a terrible time. My daughters car broke down 4 days after she was insured. Three weeks later it isn't fixed so she obviously hasn't driven it anywhere. Insure the Box are unwilling to contact the garage to prove we are telling the truth. They have now said her insurance will be cancelled and that she hasn't spoken to them enough. Clearly three times a week doesn't cut it. I have taken legal advice. Just over £1800 to insure my daughter's car - money down the drain. I urge all people treated unfairly to contact the insurance ombudsman.”

Helpful Report

Posted 7 years ago

“Customer service is terrible! Couldn't get through via phone call for days due to being put on held for over 2 hours each time I call!”

Helpful Report

Posted 7 years ago

“Decent to insure your vehicle with. But you have to wait 30min to a hour to get through to a member of staff.”

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Posted 7 years ago

“My son insured with them for one year, had 8000 mile policy, it has cost a fortune as he had to change his job and is travelling more miles. Purchasing more miles has taking me up to nearly £1,000 more in the year. Renewal is due and now they are saying they can't provide us with a quote. Total rip off”

Helpful Report

Posted 7 years ago

“Been with these three years. They were cheap for young student driver. We had a problem with the box draining the battery if the car is not regularly used. Now their website is not working. None of the renewal documents and statements come up and trying to pay on line for the last week only generates technical error messages. No replies to emails. So that just leaves Phone - where you get a talking script nearly as long as two decent chapters of the bible - all delaying tactics. Feels like they have major problems. We switched to Endsleigh and even without the back box they were £50 cheaper (£590) for 21 year old student.”

Helpful Report

Posted 8 years ago

“Terrible communication. I got my renewal papers and on that it said Accident will be or has been settled against you. I have not been informed of this as all and thus I didn't get 1 no clams. Absolutely awful, wouldn't recommended insure the box because of that incident!”

Helpful Report

Posted 8 years ago

“This company is a total joke. I was in a non fault accident & I let them handle the claim. They fixed the bodywork but not the engine. The car broke down 2 mins after being picked up. Their mechanic then drove my car back to his garage and blew up my engine! They then refused responsibility and gave me £1200 as an apology for the mechanic driving the car. My car is a 60 plate zafira and is/was worth £7500!! Stay well clear of these cowboys!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Not the best”

Helpful Report

(Car Insurance) - Posted 8 years ago

insurethebox is rated 1.9 based on 213 reviews