John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.69

1.7 Rating 406 Reviews

16 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal for this policy was significantly more expensive direct from JL. Saved money by using comparison website then calling JL direct - after discussion they renewed at the lower website quotation!”

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(Pet Insurance) - Posted 9 years ago

“no.”

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(Car Insurance) - Posted 9 years ago

“Iv'e found J LEWIS insurance quite good on taking out a policy with them. They are much the same as any quality provider, I just feel comfortable with them. I have no need yet to make a claim thankfully so i can't comment on that side of the policy.”

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(Home Insurance) - Posted 9 years ago

“Easy to obtain price and buy.”

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(Pet Insurance) - Posted 9 years ago

“After a number of years with John Lewis, I received a quote from exactly the same underwriter at a price less than half of what I was paying. Similar cover. All very British. In Europe, things are done so much better, you don't need to trawl the internet every year. No doubt things will get worse after Brexit--we are so far behind Europe in standards of honesty in business.”

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Posted 3 years ago

“Very poor CustomerService not remotely interested in keeping you as a customer.Can buy the same amount of cover for half the price , I suggest you shop around”

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Posted 4 years ago

“Worst home insurance ever Will not use them again and would not recommend them Very poor customer service”

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Posted 4 years ago

“Very pleased with the easily used application website for car insurance and the price. My car was a write off after being hit by a speeding driver. John Lewis acted quickly, but COVEA, who do the legal work were slow and I had to phone several times before I received satisfactory service. They let John Lewis down badly .”

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Posted 5 years ago

“I submitted my claim on 14th. Jan. I suppose that it is a little early to expect a pay-out just yet.”

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(Pet Insurance) - Posted 9 years ago

“Elderly widow, living alone. Moved house in summer, took out insurance on new property with JL. Fine but I hadn't a reminder to cancel old policy. Realised four months later it was still being paid. Long complicated process and calls but cancelled and this was confirmed, a month later saw money still leaving account, another difficult phone call. Now cancelled and last payment restored to my account but their lack of communication has cost me over £159. No customer care. When renewal date for policy on new / present home comes round I will cease policy , Customer care awful / used to be great, new Insurance group partner not helpful to JL reputation . Will be looking elsewhere .”

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Posted 1 year ago

“The permium for our policy started off very reasonable and the policy was comprehensive but every year the policy increased and the policy benefits reduced”

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Posted 3 years ago

“Had a simple water leak but took two visits from the call out team, after lots of phoning to get someone out. Inspection hole cut into kitchen ceiling and over a week later still no phone call to arrange fixing the hole not even a call to find out if it’s fixed or not. This has been the worst customer service experience I have ever had ... not what I expected from John Lewis who I normally would recommend to any one. Very disappointed... they just sent me a renewal as well! Don’t think so JL, sorry but another company will be getting my premium this time!”

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Posted 3 years ago

“JL Home Insurance have the most appalling customer service, data protection and interpretation of FCA principles. 2 stars are given as a review? - 1 is my experience. Do not honour claims and inconsistently allow Assessors to become involved and not disabled friendly. Once our go to provider, but never again would I purchase from the brand.”

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Posted 5 years ago

“For some unknown reason my insurance premium has jumped from the already expensive £296, (Its £150-£200 elsewhere, its only a small semi-detached) to £348, I've made no claims and my circumstances have not changed. I originally chose JL for their customer service and the fact they don't require inane levels of detail about what you need to be covered, does it really matter what type of lock you have on an upstairs window? I also assumed for the extra money, if the worst should happen and my house burned down after being struck by lighting or some such, I'd avoid all the horror stories you hear of being refused a claim due to not having declared you have a cat or something completely unrelated. I just cannot justify spending more and they are completely unwilling to budge without putting my excess up hundreds of pounds, the customer service rep was very polite and apologetic but simply blank refused to reduce my quote, saying to ring back later closer to my renewal no doubt hoping I'll just forget and auto-renew”

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Posted 5 years ago

“More than 20% hike on house insurance in one year! No explanation (at least not one that made any sense.) This despite my having improved security at the house with new locks. Next year will make sure I leave enough time to shop around. And when a simple question was asked re definition of one of the terms, again explanation not clear..... Simply not good enough”

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Posted 5 years ago

“Tried to get away with an inflation busting increase renewal price of over 25% from the previous year, despite a claim never being made. Tried to justify it by saying they now take the number of bathrooms into account (which hasn't changed, it's still one). Not willing to negotiate on the price despite cheaper quotes for comparable coverage and that's how you lose business. Can't recommend, the price is simply not competitive any more.”

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Posted 5 years ago

“I've insured with JL, using their Premier level Buildings and Contents insurance, for 4 years - and have just received my renewal for what would be a 5th year. Each time I have been sent a renewal premium it has increased way beyond inflation, and each time I have called them and they have either reduced it, or shown me a slightly different policy which has kept the premium roughly the same. A couple of years ago i simply went online, reapplied, and got the same policy for nearly £150.00 less than my renewal quote (there was one fairly minor difference, but nothing that should have justified a difference of £150). This year (2018) my combined buildings and contents premium has risen from £618 to £713 and when I called them I was told that "because your buildings premium has gone down by £9.00 that's why the contents premium has increased (by nearly £100). It was obvious the guy didn't know what he was talking about, and when i pressed him he muttered something about "we now have to take the number of bathrooms into consideration". At this point I gave up! At the very least they should provide some explanation on the renewal letter as to why the premium has jumped by so much; on principle I'm not paying a 15% increase when I haven't made a claim, and no other comprehensible reason for the increase has been provided. They did the same with my Pet insurance earlier this year - I saved over £100.00 by insuring elsewhere”

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Posted 6 years ago

“Chaotic: website payment down. Documents saying the wrong thing. Demanded large increase in premium fore minor modification. Not impressed”

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Posted 6 years ago

“I'm happy with the cover but my renewal premium leapt from £732 to £957 - over 30%. No explanation was provided. I have not claimed in almost 20 years. I contacted JL, waited in a call Queue for 27 minutes and then heard "I can appreciate that" ad nauseum. The first reason cited was IPT - which is only a tuiny factor - they then claimed increased postcode risk and flood events locally. They would not move on price.”

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Posted 6 years ago

“The cover reads well, though I have yet to use it. My premium for Premier has just shot up by 30% in a single year from £732 to £957 PA! Having not made a claim on home insurance in 20 years, I don't appreciate being treated like a cash cow. I will be moving my policy as a result.”

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Posted 6 years ago

John Lewis Insurance is rated 1.7 based on 406 reviews