Carole Nash Reviews

1.7 Rating 339 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 339 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Pretty awful front end these days after being acquired a couple of years ago. Been a customer 23 years and based upon the policy products and my prior good experience I'd still give them a 3/5 but it used to be 5/5. Called them to day and it was shambolic. Their big sell was once a clear understanding of motorcycles. The policies still reflect this but the staff do not. I decided to stay there this year but will re-quote next year for the first time in those many years. I may stay though a few years back that was a "will". Don't dismiss but do shop around.
Helpful Report
Posted 1 year ago
This is Robert.
Helpful Report
(Motorbike Insurance) - Posted 5 years ago
I would recommend my provider done as said they would didn't ask or hassle me to take extra cover.
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(Motorbike Insurance) - Posted 6 years ago
Thank you for the help
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(Motorbike Insurance) - Posted 8 years ago
Shocked at the cost just to change any kind of detail to the policy , £50 just to tap out a few details on a computer keyboard , wont be using them again :-(
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(Motorbike Insurance) - Posted 8 years ago
£50 Just to change my address, RIP OFF company part of Carole Nash, Avoid like the Plague.
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(Motorbike Insurance) - Posted 8 years ago
Pain. They failed to update my details correctly and |I end up being debited my fee twice. Hate the fact that insurance companies sign you up to a financial agreement just because you choose to pay by direct debit. What also really annoys me about go compare is that it pretends your choices are with different companies. They're often the same company, same finance company behind them, just a different brand, logo, and policy. Very, very frustrating. Don't think I'll use GoCompare again.
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(Motorbike Insurance) - Posted 8 years ago
Internet company only, very hard to actually talk to someone from the company, cheap insurance but would rather pay a bit more from reputable company.
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(Motorbike Insurance) - Posted 9 years ago
They were happy to sell me insurance but when it came to a time I needed their help (bike was stolen and trashed) they were extremely unhelpful, did not return calls as promised and basically told me that in small print somewhere there is £350 compulsory excess so no point claiming due to bikes value being less. Feel I was mis-sold this insurance.
Helpful Report
(Motorbike Insurance) - Posted 9 years ago
Carole Nash is rated 1.7 based on 339 reviews