Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,059 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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Metrics

4.1

Based on 1,059 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful & informative”

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Posted 3 years ago

“Very helpful & informative”

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Posted 3 years ago

“Excellent service from Jason today . Really happy with the information I received .”

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Posted 3 years ago

“Gone right downhill this company! Needed to cancel a policy due to car breakdown and not replacing it. Trying to get through to a human being was the first nightmare. Then, after only using 3 months of year long policy, only got a quarter of payment back! Rediculous! £350+ in cancellation fees, unbelievable!”

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Posted 3 years ago

“Absolutely infuriated! Had 3 days on their insurance. Within the first 2 days I was told to get in contact with them through the phone to activate my policy otherwise it could be cancelled or cost me more, but I couldn’t get hold of them for two days - so they have awful waiting times on the phone. Then after looking at these reviews I decided to cancel with them (I should have looked at the reviews before) but after a lengthy wait on the phone they have charged me £86 for the 3 days I have been with their insurance so I do not get a full refund despite me cancelling within 14 days. Then I have been told that I could be waiting up to 30 days for a refund (which the other reviews have said it does take them the whole 30 days). So not only do they take your money instantly from when you first apply for the policy, they then take a whole month to refund it to you, without a full refund! I would highly recommend that you don’t get Ladybird insurance but if you have any reason to cancel, do it sooner rather than later!”

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Posted 3 years ago

“This year my insurance renewal was received and I contacted Fresh Insurance and managed to speak one of their employees called Jamie Simms. He was a absolute credit to the company and himself to be honest, he was very informative, understanding and supportive towards any concerns raised. My only worry would be if I was to contact them again would I receive the same standard of service.”

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Posted 3 years ago

“Terrible service! Tried to get in contact for a change of vehicle, I had no response was on the phone for over 40 minutes! I was due to pick up the car within the next day or two so I had to get another policy sorted I emailed to cancel my policy with them and explained why ect... I then had a email saying I defaulted on my DD and to call them (another 15 minutes on hold) and they said they wouldn't backdate cancellation because I had to call to cancel the policy (I tried) and then carried on charging me 10% commission and £75 cancellation fee!! I now owe the Direct Debit company £150 for a policy that isnt in force anymore Terrible company with even worse customer service, stay away”

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Posted 3 years ago

“Customer service skills less then 1 star. Call response time more then one hour waiting time. Common sense at a minimum. I would highly recommend looking elsewhere unless you get desperate. There are hundreds of insurer's so try and avoid the disappointment of lady bird.”

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Posted 3 years ago

“Usually get through quickly but tried phoning each day this week with no luck. 20 minutes is far too long to wait!”

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Posted 3 years ago

“#Jodie was very helpful and friendly. She covered everything that I needed to know.”

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Posted 3 years ago

“#jodie was very helpful”

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Posted 3 years ago

“As soon as you go on the website it 4x my original quote!!”

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Posted 3 years ago

“Always very helpful and the staff are polite”

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Posted 3 years ago

“Always very helpful and the staff are polite”

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Posted 3 years ago

“Very confused - entered all details into comparison site - received a good quote but when went to ladybird site and rechecked details to check correct many details needed to be altered and the quote doubled in price- scary ?”

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Posted 3 years ago

“#Lucy ,a customer service advisor at Labybird was very calm & helpful. Insurance can be daunting, but she was really professional and answered any questions I had with ease. I felt very satisfied & taken care of with the service she provided over the phone.”