Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,059 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,059 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“............”

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Posted 3 months ago

“Very satisfied”

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Posted 1 year ago

“Best insurance company”

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Posted 1 year ago

“Very disappointed with this car insurance.they will have you waiting a long time before they answer the phone to you.they spoke to my partner on the phone and didn’t ask her a question about about a claim that hadn’t been put on setting up the policy.after taking our £220 deposit.the claim was a false claim against us 3 years ago and not our fault.after taking our deposit and setting up the policy they emailed they us the next day that Said our policy was set up.but in a file they said they had to cancel our policy for not adding the claim to the policy.I tried calling them the next day while waiting one hour to speak to them. I got no refund from my deposit and the charged me another £25 for cancelling this policy.I didn’t pay the £25 fee and they called me 3 times a day to collect this money and send messages and emails to say if I don’t pay they will pass my details on to a debt collection agency.they passed the £25 on to a debt collection agency which went up to £63. More calls and emails about this will affect our credit report.please be very careful of this insurance company they are out to take your money and not to help you”

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Posted 3 years ago

“I found the customer service person #Monica was excellent, efficient and a reason to come back to this insurance company. Thank you!”

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Posted 3 years ago

“I was communicating with a lady called Ellie on Autosaint insurance and she was very helpful and explained every detail step by step. Autosaint is lucky to have someone like that in their team!”

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Posted 3 years ago

“I was communicating with a lady called Ellie on Autosaint insurance and she was very helpful and explained every detail step by step. Autosaint is lucky to have someone like that in their team!”

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Posted 3 years ago

“Found Ellie, to be very polite and very helpful regarding my renewal. I was pleased with her help.”

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Posted 3 years ago

“This review has turned from a 1 star review, into a 5 star review, with thanks to Opeyemi Aketepe. Opeyemi listened to my complaint that I was unhappy not to be called back in previous telephone conversations after being promised I would. He took on board everything I said and personally ensured my matter was handled and dealt with swiftly. So thank you to this young gentleman, he is an asset to your company.”

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Posted 3 years ago

“I’m impressed with the service”

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Posted 3 years ago

“Opeyemi Aketepe was so helpful and ensured we had the best service”

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Posted 3 years ago

“Very helpful & informative”

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Posted 3 years ago

“Very helpful & informative”

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Posted 3 years ago

“Excellent service from Jason today . Really happy with the information I received .”

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Posted 3 years ago

“This year my insurance renewal was received and I contacted Fresh Insurance and managed to speak one of their employees called Jamie Simms. He was a absolute credit to the company and himself to be honest, he was very informative, understanding and supportive towards any concerns raised. My only worry would be if I was to contact them again would I receive the same standard of service.”

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Posted 3 years ago

“#Jodie was very helpful and friendly. She covered everything that I needed to know.”

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Posted 3 years ago

“Always very helpful and the staff are polite”

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Posted 3 years ago

“Always very helpful and the staff are polite”

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Posted 3 years ago

“#Lucy ,a customer service advisor at Labybird was very calm & helpful. Insurance can be daunting, but she was really professional and answered any questions I had with ease. I felt very satisfied & taken care of with the service she provided over the phone.”