Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,059 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,059 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of an insurance company want to know half your business after taking your money and staff are useless and arrogant”

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Posted 5 years ago

“Would give them minus stars if i was able to. Absolutely worlds worst customer service. No one answers phones, night mare to get hold of. When you actually get through they hang up. Worlds worst insurance. Charged me for not supplying docs in time even though i already had supplied them. Awful service, awful company, awful website, awful insurer. DO NOT BOTHER”

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Posted 3 years ago

“Absolutely infuriated! Had 3 days on their insurance. Within the first 2 days I was told to get in contact with them through the phone to activate my policy otherwise it could be cancelled or cost me more, but I couldn’t get hold of them for two days - so they have awful waiting times on the phone. Then after looking at these reviews I decided to cancel with them (I should have looked at the reviews before) but after a lengthy wait on the phone they have charged me £86 for the 3 days I have been with their insurance so I do not get a full refund despite me cancelling within 14 days. Then I have been told that I could be waiting up to 30 days for a refund (which the other reviews have said it does take them the whole 30 days). So not only do they take your money instantly from when you first apply for the policy, they then take a whole month to refund it to you, without a full refund! I would highly recommend that you don’t get Ladybird insurance but if you have any reason to cancel, do it sooner rather than later!”

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Posted 3 years ago

“Terrible service! Tried to get in contact for a change of vehicle, I had no response was on the phone for over 40 minutes! I was due to pick up the car within the next day or two so I had to get another policy sorted I emailed to cancel my policy with them and explained why ect... I then had a email saying I defaulted on my DD and to call them (another 15 minutes on hold) and they said they wouldn't backdate cancellation because I had to call to cancel the policy (I tried) and then carried on charging me 10% commission and £75 cancellation fee!! I now owe the Direct Debit company £150 for a policy that isnt in force anymore Terrible company with even worse customer service, stay away”

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Posted 3 years ago

“Customer service skills less then 1 star. Call response time more then one hour waiting time. Common sense at a minimum. I would highly recommend looking elsewhere unless you get desperate. There are hundreds of insurer's so try and avoid the disappointment of lady bird.”

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Posted 3 years ago

“Cameron keeps his word rings you back and keeps you informed Even though this insurance was a little bit more than the rest I chose to go with ladybird because of the customer service Cameron gave me”

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Posted 4 years ago

“If I could rate them 0 stars, I would. What a disgusting company. After less than 24 hours realising I’d make a mistake by insuring with them, they are saying I will be charged over £100 for cancellation costs. Diabolical service and a disgusting company. Avoid at all costs.”

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Posted 4 years ago

“They charged me £55 to cancel my policy 2 weeks before it even started because they had me down as driving for 3 years instead of 2 years and so many months, the price went up by £200 once they realised. Absolutely livid.”

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Posted 5 years ago

“Excellent facilitation and customer care By Tamara Simmons”

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Posted 5 years ago

“Terrible company. Cancelled my daughters insurance because she make a very small genuine mistake. Charged her £75 plus 10% of the policy and at first said they couldn’t refund for 30 days. Don’t they know that if you Bacs money it goes straight away. There customers complaints adviser Becky rang me the following day and was very very unhelpful. Basically told me tuff luck. We went to Admiral insurance and got a much better deal. Wish we done that in the first place. Terrible terrible company”

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Posted 5 years ago

“Went online to find a car insurance quote, came across ladybird though fresher they took £166 deposit straight away i sent all the right documentation, within a week was contacted to say my insurance was going to be cancelled due to a car accident I had two years ago, there was no option for me to notify them but they did the checks and found it out which is very enough but they quite happily took my deposit before the 14 days”

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Posted 5 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE. nothing but hassle they had me down for an accident where I was at fault which I was not that took me 2 months to fight to get that right. they now have taken 0ver £60,00 more then they should of done for monthly payments tell me it will go down next month, I ask why they cant reimburse me the overpayment they took and there answer was because it was pending how is that my fault I asked they cant tell me. so I ask to cancel my policy with them because I have had nothing but grief they then want to charge me for cancelling what when you have already overcharged on my payments I don't think so”

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Posted 5 years ago

“Horrible service!”

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Posted 5 years ago

“Very happy thanks Luke Jeynes. So helpful and polite.”

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Posted 5 years ago

“Fabulous service provided by Hamza! Very enthusiastic, professional, knowledgable, helpful and a good advisor! Made the whole experience absolutely brilliant and run as smoothly as ever! Thank you hamza for a great experience with Ladybird. :)”

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Posted 5 years ago

“Spoke to a boy called Matthew and he was a huge help, made things much easier and quicker and kept me up to date and explained everything so I knew what was going on.”

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Posted 5 years ago

“i m very happy”

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Posted 6 years ago

“Absolutely avoid Ladybird Insurance. Unless you want to be treated like you are only worth the money and not as a valid customer or even human. I have been with them for over a year shoddy customer service most times. However now they have refused to allow me to transfer my insurance to another much less valued vehicle temporarily whilst my BMW 3 series that I pay very high insurance for is mended. The person I spoke to could not provide me with a reason nor would he allow me to speak to anybody else to take my complaint further he refused my right to complain. I have never missed a payment my premium is being paid on a vehicle which is undertaking repairs and I simply wanted to insure my temporary car. Considering it’s two days before Christmas we are in a pandemic short journeys need to be made just in case to buy essentials as well as several pharmacy and doctors appointments for my son and this company refused to help me or provide a reason why they would not. Absolutely disgusting customer service during a horrible year and right before Christmas. Definitely do not put your trust or hard earned money into this company.”

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Posted 3 years ago

“Purchased a policy through compare the market but it went downhill from there, there is no contact details other than a phone number on the website, e after you have signed into your accouI I got an email to say i had to phone within 48 hours to validate my policy, easier said than done, spent the next 5 days trying to get through but got no answer until the 6th day when i got passed around 3 different people, when the 3rd agent told me he would also have to transfer me i finally had enough and told him to cancel the policy, it cost me £70 to cancel a policy i had for 5 days even though i couldnt drive as i didnt know if i was covered, a scandelous situation that didn't fill me with confidence if i ever had to make a claim, which is the reason i decided to cancel my policy.”

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Posted 3 years ago

“This company in general feels like a scam, it took almost 2 weeks to get through to cancel my policy. They dont reply to emails and if you try and phone them dont expect to get through. No exaggeration when I say the worst company I have ever used in any instance. A lessoned learned here though, i will now always pay the extra for a genuine insurance company not a pretend one that just wants steal your money and provide no customer service. The only time they contacted me was when they wanted to charge me extra. AVOID”

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Posted 3 years ago

Ladybird Insurance is rated 4.1 based on 1,059 reviews