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Lancaster Insurance Reviews

1.9 Rating 220 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

1.9

Based on 220 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be warned - if you insure your car annually with Lancaster Insurance and then have to cancel 50 days into your policy because you change your car and they won't insure it, you won't be due a refund. They just tell you it's tough luck and refer you endlessly to their terms and conditions. I won't be insuring any of my vehicles with Lancaster Insurance again.”

Posted 11 months ago

“Terrible company to deal with. Ended up being charged the full year amount for 86 days cover after cancelling the policy due to sale of the vehicle. They only 'refunded' 6 months of the premium for 86 days cover and then the cancellation charge convieniently was exactly the amount of that 'refund'. Will never use for any of my vehicles again.”

Posted 1 year ago

“You have really annoyed and fxxxxx me off poor service had a battle just to prove who i am and and ypu argued the toss that got sorted. Still waiting for the valuation email so i can send photos of the car but nothing take 48 hours for it huh you are a joke and i'm fed up with you lot. If anyone ask's are you good to insure with i wont be recommending you to anyone thats how unsatisfied i am with your company”

Posted 1 year ago

“Someone suggested I insure my car as a classic and Lancaster was the first firm that came up. I did the on-line quote form and the result was nearly double what I am paying via a normal insurance. Within seconds someone was on the phone to me, hassling for the business and saying that they might be able to get the quote down to match my company. I asked why, if that was so, the quote didn't give that figure. No real response. A minute after I'd put the phone down, another rep from the firm called, saying much the same thing and again with no reason why the quote was so high. I imagine if I'd had the first year at the negotiated rate, the second would be much higher. All sounded very dodgy. Wouldn't dream of using them.”

Posted 2 years ago

“Expensive rip off merchants.”

Posted 2 years ago

“I had to pay an extra £60 on top of my annual quote as they said my no claims discount of 22 years couldn't be awarded as my per my no claims discount award or I would have to work my way back over all these years to prove it. As their insurance was less than £140 I happily paid up as they said during this conversation they didn't work that way and when my insurance would be up for renewal my NCB would add on each subsequent year. Here I am a year later claim free with 9+ years discount and a renewal quote of over £850”

Posted 2 years ago

“I only hope that you never have to claim. Their claims handling procedures are hopelessly inefficient and totally unprofessional. I have to wait hours on the phone listening to dreadful music and recorded messages "your call is important to us..."! I have been given different email addresses for repair estimates and never receive reply. Don't touch them with a bargepole!!”

Posted 2 years ago

“For a simple change of address a charge of £30. No way. Totally out of order. People be aware.”

Posted 3 years ago

“Shocking company. Totally messed up a new Classic car policy that I took with them. Very poor responce. Go elsewhere for your insurance!”

Posted 3 years ago

“Very poor insurance company who will rip you off Do not use .........”

Posted 3 years ago

“Robbing b######s don't use them.”

Posted 3 years ago

“I made a very bad decision and arranged a policy with Lacaster insurance which I thought was good value, the operator explained only basic details. After I had paid my initial deposit because I chose instalments.i had made a big mistake and had given over my Bank details,I phoned back after a mammoth wait on the phone,and discovered I only had day time cover no night cover, I asked to cancel the insurance which I thought would be OK has I had 14 days cooling off period, however I was told I would have to pay the total policy in full, .but was told I could avoid this cost and use the car in the evenings by paying an extra £50 pounds, but they were adamant they would take the total payment if I cancelled, anyway I thought I would carry on with the policy. I continued the Insurance for 3 months, but then sold the car and needed to cancel, trying to get through to their customer service department was unbelievable, then surprise, surprise they wanted £150 pounds to cancel, also I had a change of number plate so another £30 pounds added on, I discussed the situation to the operator but they insisted they wanted tha extra 9 months paid in full after a wait of nearly 30 minutes on the phone they reduced the cancellation to £122 pounds which I have paid to end the drama!! Buyer Beware. I cannot imagine how a claim would be dealt with? MyAdvise is choose a major company e.g Direct Line, Saga, or Churchill, they answer the phone no hidden charges and no number plate fee for a private transfer plate and everything explained, Remember buy cheap, pay twice, avoid this company at all costs.”

Posted 3 years ago

“Terrible company, had 14 days cooling off period, didn’t buy the car, managed to get through after 9 days, gave me less than half my policy back, what a joke, stay well away from this company”

Posted 4 years ago

“Please stay away from this insurance company look elsewhere they charge you for any little extra change of address change of number plate and they even charge for cancelling your insurance half way through the year even though I had paid in full for the whole year they are a total rip off insurance company and make my blood boil”

Posted 4 years ago

“I phoned up half way through my year policy (paid up front) to swap policy to another car, on the phone for 45 mins, then they tell me due to my old car being on a '4x4' policy, they couldn't transfer the policy to a 'road car'.”

Posted 4 years ago

“appalling, make sure you read the small print, to cancel early the premiums are shocking and they want you to pay for the whole policy, and any amendments you have come with a fee too”

Posted 4 years ago

“Completely disgraceful, completely ripped me off, cancel my policy half way through due to house move with a secured car park but can no longer insure yet want payment in full for remaining 5 months. Plus extra charges. No breakdown given just demands . Telephone and promised solution but just got passed onto a debt collector.”

Posted 4 years ago

“I paid over £170 for one of my classic car insurance 3 weeks later i sold it and cancelled my insurance only to be told no refund as its all gone in there fees, i would say its very short sighted as my total anual insurances for my classic are over £3,500 and these will not be getting any more of my business "feeling Robbed"”

Posted 4 years ago

“No reply to my email ,tried to cancel my insurance policy mid term but would not be given a refund ,wish I checked the other reviews and used a different company .”

Posted 4 years ago

“Absolutely appalling customer service! Their vehicle database is over 18 month out of date and pulled up the correct brand but the incorrect model of my car so they had insured a non existent vehicle, couldn't contact then because it was a weekend. When they did cancel the policy they charged me over £30 for their mistake and refused to budge. They are an absolutely pathetic excuse of a insurance broker”

Posted 4 years ago

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Lancaster Insurance is rated 1.9 based on 220 reviews